Handspring Visor Handheld User Guide

Appendix B Page 223
Appendix B
Troubleshooting Tips
If you encounter a problem with your Visor handheld:
nReview this section to see if your problem is listed 
nCheck our web site at http://www.handspring.com for the latest 
technical support information
Note:Thousands of third-party add-on applications have been 
written for the Palm Computing
® platform. Unfortunately, we 
are not able to support such a large number of third-party 
applications. If you are having a problem with a third-party...

Page 224  Troubleshooting Tips
I replaced the 
batteries, but I am 
still getting a low 
battery warning.The battery warning message may appear 
immediately after replacing the batteries. 
Also, if you check the battery gauge in the 
Applications Launcher immediately after 
replacing the batteries, the gauge may start 
at “empty” and slowly rise to “full.” This is 
normal. It takes a few minutes for the 
battery gauge to accurately show the 
condition of the batteries.
I get a warning 
message telling me...

Appendix B Page 225
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, it activates the 
wrong feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 9.
When I tap the Menu 
icon , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize hand-
writing input with the stylus, you need 
to use Graffiti
® writing. See “Using...

Page 226  Troubleshooting Tips
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
9 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner of the screen). Choose All 
to display all of...

Appendix B Page 227
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nCheck the Windows system tray to 
make sure the HotSync Manager is 
running. If it is not, open Palm Desktop 
software.
nClick the HotSync Manager and make 
sure that the Local USB option has a 
check next to it. If you are using an 
optional serial cradle, make sure that 
the Local Serial has a check next to it, 
then select Setup and confirm that the 
COM...

Page 228  Troubleshooting Tips
I am using Outlook 
as my PIM, but I 
cannot do a HotSync 
operation.nClick the HotSync Manager and choose 
Custom. Check that the correct conduit 
is active.
nCheck that the correct conduit is 
installed. Reinstall the HotSync 
Manager and make sure the correct 
conduit is selected.
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.Try each of these in turn:
nMake sure HotSync Manager is 
running. If HotSync Manager is 
running, exit and...

Appendix B Page 229
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)nMake sure your handheld is seated in 
the cradle correctly.
nMake sure the gold-plated connectors 
on the cradle and your handheld are 
clean. Use a pencil eraser to clean them.
nPerform a soft reset. See “Resetting 
your handheld” in Appendix A.
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer...

Page 230  Troubleshooting Tips
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)Check the following on your computer: 
(continued)
nMake sure you are not running another 
program, such as WinFax, CompuServe, 
or America Online, that uses the serial 
port you selected in the Setup dialog box.
nMake sure your modem resets before 
you try again. (Turn off your modem, 
wait a minute, then turn it back on.) 
Check the following on your handheld:
nConfirm that the...

Appendix B Page 231
Beaming problems
ProblemSolution
I cannot beam data to 
another Handspring, 
Inc. handheld 
computer.nConfirm that your handheld and the 
other Visor handheld are between ten 
centimeters (approximately 4) and one 
meter (approximately 39) apart, and 
that the path between the two devices is 
clear of obstacles. Beaming distance to 
other handheld computers based on the 
Palm Computing platform may be 
different.
n  Move your handheld closer to the 
receiving device.
nPerform a soft...

Page 232  Troubleshooting Tips
Password problems
ProblemSolution
I forgot the 
password, and my 
handheld is not 
locked.You can use Security to delete the 
password. If you do this, your handheld 
deletes all entries marked as private. You 
can, however, perform a HotSync operation 
before you delete the password: the HotSync 
process backs up all entries, whether or not 
they are marked private. In this case, the 
following procedure restores your private 
entries and lets you access them:
1. Use the...