Handspring Visor Handheld Platinum User Guide

Appendix B Page 231
Appendix B
Troubleshooting Tips
If you encounter a problem with your Visor handheld:
nReview this section to see if your problem is listed 
nCheck our web site at www.handspring.com for the latest 
technical support information
Note:Thousands of third-party add-on applications have been 
written for Palm OS
® handhelds. Unfortunately, we are not 
able to support such a large number of third-party 
applications. If you are having a problem with a third-party 
application, please...

Page 232  Troubleshooting Tips
Operating problems
ProblemSolution
My handheld won’t 
turn on.Try each of these in turn:
nAdjust the contrast control.
nMake sure the batteries are installed 
properly.
nReplace the batteries. 
nPerform a soft reset; see Appendix A.
nIf your handheld still does not operate, 
try a hard reset; see Appendix A.
I replaced the 
batteries, but I am 
still getting a low 
battery warning.The battery warning message may appear 
immediately after replacing the batteries. 
Also, if...

Appendix B Page 233
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, it activates the 
wrong feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 9.
When I tap the Menu 
icon , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize hand-
writing input with the stylus, you need 
to use Graffiti
® writing. See “Using...

Page 234  Troubleshooting Tips
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
9 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner of the screen). Choose All 
to display all of...

Appendix B Page 235
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nPerform a soft reset. See “Resetting 
your handheld” in Appendix A.
nCheck the Windows system tray to 
make sure the HotSync Manager is 
running. If it is not, open Palm Desktop 
software.
nClick the HotSync Manager and make 
sure that the Local USB option has a 
check next to it. If you are using an 
optional serial cradle, make sure that 
the Local Serial...

Page 236  Troubleshooting Tips
I cannot launch the 
HotSync Manager.nMake sure you are not running another 
program, such as America Online, 
CompuServe, or WinFax, that uses the 
port you selected in the Setup dialog 
box.
nReinstall the Palm Desktop software.
I am using Outlook 
as my PIM, but I 
cannot do a HotSync 
operation.nClick the HotSync Manager and choose 
Custom. Check that the Outlook 
conduits are installed and active.
nReinstall the Palm Desktop software 
and make sure you select the...

Appendix B Page 237
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)nMake sure your handheld is seated in 
the cradle correctly.
nPerform a soft reset. See “Resetting 
your handheld” in Appendix A.
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on 
and that it does not shut down 
automatically as part of an energy-
saving feature.
nMake sure the modem...

Page 238  Troubleshooting Tips
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)Check the following on your computer: 
(continued)
nMake sure you are not running another 
program, such as WinFax, CompuServe, 
or America Online, that uses the serial 
port you selected in the Setup dialog box.
nMake sure your modem resets before 
you try again. (Turn off your modem, 
wait a minute, then turn it back on.) 
Check the following on your handheld:
nConfirm that the...

Appendix B Page 239
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm OS 
handheld.nConfirm that your handheld and the 
other Visor handheld are between ten 
centimeters (approximately 4) and one 
meter (approximately 39) apart, and 
that the path between the two devices is 
clear of obstacles. Beaming distance to 
other Palm OS handhelds may be 
different.
nCheck the General Preferences screen 
and make sure the Beam Receive setting 
is on. 
n  Move your handheld closer to the...

Page 240  Troubleshooting Tips
Password problems
ProblemSolution
I forgot the 
password, and my 
handheld is not 
locked.You can use Security to delete the 
password. If you do this, your handheld 
deletes all entries marked as private. You 
can, however, perform a HotSync operation 
before you delete the password: the HotSync 
process backs up all entries, whether or not 
they are marked private. In this case, the 
following procedure restores your private 
entries and lets you access them:
1. Use the...