Handspring Treo 90 Handheld User Guide

Appendix BPage 221
Application problems
ProblemSolution
I tapped the Today button, 
but it does not show the 
correct date.Your handheld is not set to the current date. Make sure the 
Set Date box in the Date & Time Preferences screen displays 
the current date. See page 22 and page 141 for details.
I know I entered some 
records, but they do not 
appear in the application.nCheck the Categories pick list (upper-right corner of the 
screen). Choose All to display all of the records for the 
application....

Page 222 Troubleshooting Tips
HotSync problems
ProblemSolution
Why can’t I synchronize 
my handheld with my 
computer?Try each of these in turn. After each step, try to synchronize to see 
if the problem persists:
nMake sure you installed the software that came with your 
handheld. You must install this software even if you upgraded 
from another Palm OS handheld.
nMake sure you selected your user name in Palm Desktop 
software before beginning the HotSync operation.
nPerform a soft reset. See page 214...

Appendix BPage 223
Beaming problems
I cannot launch the 
HotSync Manager.nMake sure you are not running another program, such as 
America Online, CompuServe, or WinFax, that uses the port you 
selected in the Setup dialog box.
nReinstall the Palm Desktop software.
I am using Outlook as 
my PIM, but I cannot do 
a HotSync operation.nClick the HotSync Manager and choose Custom. Make sure 
that the following Outlook conduits are installed and that the 
Action is set to Synchronize the files for each...

Page 224 Troubleshooting Tips
Password problems
Technical support
If you cannot solve your problem after reviewing the sources listed at the beginning of this 
appendix, check our web site www.handspring.com for the latest technical support information.
Before requesting support, please experiment a bit to reproduce and isolate the problem. When 
you do contact support, please be ready to provide the following information:
nThe name and version of the operating system you are using
nThe actual error...

Appendix CPage 225
Appendix C
Creating a Custom Expense Report
This section explains how to modify existing Expense application templates and how to create 
your own custom expense report templates for use with the Expense application.
Note: This section assumes that you are familiar with Microsoft Excel or a similar spreadsheet 
application. If you are not familiar with Microsoft Excel, consult your company’s 
Information Services department or another experienced user.
About mapping tables
Before...

Page 226  Creating a Custom Expense Report
To customize a sample Expense Report template:
1. Make a backup copy of the contents of the Template folder.
2. Double-click the name of the sample template you want to modify to open it in Microsoft 
Excel.
3. Make any changes that you want to the names (or other information) in the sample template.
Important:
Do not insert rows or columns in the sample template. Doing so changes the way 
your Expense data maps to the template and causes errors. If you want to...

Appendix CPage 227
Determining the layout of the Expense Report
This section describes the layout considerations for the Expense Report and explains the terms 
used for creating the report. 
Labels
There are two kinds of labels that you need to define for your report: day/date and expense type. 
Each kind of label can be either Fixed or Variable. A Fixed label means that the label 
always 
appears as a header at the beginning of a row or column. If a label is not Fixed, it is variable.
For example, a...

Page 228  Creating a Custom Expense Report
Analyzing your custom Expense Report
If you already have a custom Excel expense report, you can use it with a modified mapping table. 
However, before you can create a Maptable.xls file that corresponds to your custom Expense 
Report, you must first analyze the characteristics of your report. 
Perform the following before you begin a custom mapping table:
nPrint a copy of your custom expense report. Activate the Row and Column Headings option 
in the Sheet...

Appendix CPage 229
4. From the Edit menu, choose Copy.
5. Scroll down to a blank area of the Maptable.xls file (below the rows used for Sample4.xlt), and 
click on a row number to select a blank row.
6. From the Edit menu, choose Paste. A copy of the rows you selected in step 3 is pasted into 
the Maptable.xls file.
7. Name the table. In the cell immediately to the right of the cell entitled Template Name, enter 
the 
exact file name of your custom Expense Report template. 
8. Define the number of...

Page 230  Creating a Custom Expense Report
Determine whether the Rows will contain expense or date information, and place an “x” in the 
appropriate cell. When you do this, you also define whether the label is Fixed or Variable. You 
can place only one “x” in the Row section (columns 2–5).
Determine whether the Columns will contain expense or date information, and place an “x” in 
the appropriate cell. When you do this, you also define whether the label is Fixed or Variable. 
You can place only one “x”...