Handspring Treo 600 User Manual

							Resetting your Treo::   131
Resetting your Treo
Soft reset
A soft reset is similar to restarting a computer. If your Treo is not responding
or you have trouble synchronizing with your computer, a soft reset may help.
Unless your battery is extremely low, a soft reset should not affect your data.
1. Unscrew the stylus tip to access the reset tool.
2. Use the reset tool to gently press the reset button on the back of your Treo.
System reset
A system reset, also called a safeor warmreset, tells your Treo to stop what
it’s doing and start over again without loading any system extras. If your Treo
loops or freezes during a soft reset, a system reset may help. Performing a
system reset allows you to get out of an endless loop in order to uninstall a
third-party application causing the looping. Unless your battery is extremely
low, a system reset should not affect your data.
1. Unscrew the stylus tip to access the reset tool.
2. While holding Up , use the reset tool to gently press the reset button
on the back of your Treo.
3. When the Palm Powered logo appears, release Up .
If you need to perform a
system reset and disable
conflicting applications,
always end the process with
a soft reset. This returns
your Treo to normal
operation. 
						

							Hard reset
A hard reset erases all data and third-party software on your Treo. Never
perform a hard reset without first trying a soft and system reset. You can
restore previously synchronized data with the next HotSync operation. 
A hard reset can tell you whether a problem stems from your Treo or an
application installed on it. If you do not experience the problem after you
perform a hard reset, the problem may be related to software you installed.
See page 145 for suggestions on diagnosing third-party software issues.
1. Unscrew the stylus tip to access the reset tool.
2. While holding the Wireless Mode button , use the reset tool to gently
press the reset button on the back of your Treo.
3. When the Palm Powered logo appears, release the Wireless Mode
button .
4. When the warning appears, press Up  to confirm the hard reset.
5. If a language selection screen appears, select the same language you
selected for your desktop software. 
132 ::   Resetting your Treo 
						

							Screen::   133
Screen
The screen appears blank
1. Look closely at the screen. If you can see a dim image, try adjusting the
screen contrast and brightness (see page 114). 
2. If that doesn’t work, perform a soft reset (see page 131).
3. If that doesn’t work, connect the Treo to the AC charger (see page 12)
and perform a soft reset again.
4. If that doesn’t work, perform a hard reset (see page 132).
The screen doesn’t respond accurately to taps or activates
wrong features
1. Press Applications Launcher . 
2. Choose the pick list in the upper-right corner, then select All.
3. Choose the Prefs icon.  
4. Choose the pick list in the upper-right corner, then select Display.
5. Choose Touchscreen. 
6. Follow the onscreen instructions to recalibrate the touchscreen. 
						

							Network connection
Signal strength is weak
1. If standing, move about 10 feet in any direction.
2. In a building, move near a window. Open any metal blinds.
3. In a building, move outdoors or to a more open area.
4. Outdoors, move away from large buildings, trees, or electrical wires.
5. In a vehicle, move your Treo level with a window.
Treo won’t connect to the mobile network
1. Try our suggestions above for weak signals.
2. Turn off Wireless Mode and turn it on again (see page 14).
3. Remove the SIM card and re-insert it (see page 13).
4. Perform a soft reset (see page 131).
Treo hangs up when I hold it to my ear
You may be accidentally pressing the onscreen Hang Up button with your
cheek. Try holding the phone so your face doesn’t press against the screen.
If this is not convenient, you may want to disable the touchscreen during
active calls (see page 122).
Treo makes or answers calls when it’s in a briefcase or pocket
Items in your briefcase or pocket may be pressing the onscreen Answer
button, or otherwise activating screen items. If this happens, you may want
to disable the touchscreen during incoming calls (see page 121).
134 ::   Network connection
Become familiar with low
coverage areas where you
live, commute, work, and
play. Then, you will know
when to expect signal
strength issues. 
						

							Network connection::   135
I can’t tell if data services are available
The following icons indicate data services:
Wireless Mode is on and a GPRS network is within range.
Wireless Mode is on but you are not connected to any GPRS
network.
You are connected to a GPRS network and a data session is
active (for example, when you are browsing the web). You can
still receive calls.
You are actively using a dial-up (CSD) connection.
Wireless Mode seems to turn off by itself
If a system error and reset occurs, Treo automatically turns on Wireless
Mode if it was on before the reset. However, if the Treo can’t determine
whether Wireless Mode was on before the reset, it does not turn on
automatically (see page 14).
Treo won’t connect to the Internet
Your Treo supports GPRS. To connect to the Internet, you must subscribe to
and activate GPRS data services with your mobile service provider. 
•Press and hold the Wireless Mode button to turn off Wireless Mode.
Then, press and hold the same button to turn it back on again.
•Perform a soft reset (see page 131).
•For additional suggestions, see www.handspring.com/support. 
						

							•Contact your mobile service provider to verify that your subscription plan
includes high-speed data services and that these services have been
correctly activated. Your mobile service provider should also be able to
tell you if there are any outages in your location. Confirm your user name
and password.
•Confirm that high-speed data services are correctly configured on your Treo:
1. Press Applications Launcher .
2. Choose the pick list in the upper-right corner, then select All.
3. Choose the Prefs icon.
4.  Choose the pick list in the upper-right corner, then select Network.
5. If the Service field says Untitled, choose the Service pick list, then
select the appropriate data service. Call your mobile service provider
for more information about their data services
6. Choose Modify and enter the user name and password you received
from your mobile service provider.
7.Choose OK.
I can’t send or receive text or multimedia messages
•Make sure the SIM card is inserted correctly (see page 13) and Wireless
Mode is turned on (see page 14).
•Contact your mobile service provider to verify that your plan includes
messaging services, that these services have been correctly activated,
and that they are available at your location (your mobile service provider
should be able to tell you if messaging services have been experiencing
transmission delays).
•If possible, contact the recipient or sender of the message, and make
sure the receiving device can handle the type of file that is being sent.
136 ::   Network connection 
						

							Synchronization (HotSync)::   137
Synchronization (HotSync)
Synchronization lets you back up your Treo data onto your computer. If you
ever need to perform a hard reset or otherwise erase all your data on your
Treo, you can perform a HotSync operation to restore the data. To make sure
you always have an up-to-date backup of your data, synchronize frequently.
Before you attempt a HotSync operation, make sure you have installed
the Palm Desktop and HotSync Manager software from the CD that came
with your Treo.
Desktop does not respond to HotSync attempt
As you complete the following steps, perform a HotSync operation after
each. If the synchronization is successful, you do not need to complete the
remaining steps.  
1. Verify that the HotSync cable is securely connected at all points (see
page 28).
2. Make sure that the HotSync Manager is running:
•Windows:Click the HotSync Manager icon  in the lower-right
corner and make sure Local USB is checked. If you don’t see the
HotSync Manager icon, click Start, select Programs, select Handspring
and then select HotSync Manager.
•Macintosh:Find the Palm folder on your Mac hard drive. Double-click
the HotSync Manager icon in the Palm folder. In the Connection
Settings panel, set the Local Setup Port to Handspring USB.
Every device needs a
unique name. Never
synchronize more than one
device to the same user
name on your computer.
If you’re using an optional
serial HotSync cable, click
the HotSync Manager icon
on your computer and make
sure Local Serial is
checked. 
						

							3. Verify with your computer hardware vendor that your operating system
supports your internal USB Controller.
4. Perform a soft reset (see page 131).
5. If problems persist and you’re synchronizing through a USB hub, try
connecting the HotSync cable to a different USB port, or directly to your
computer’s built-in USB port. 
6. Uninstall Palm Desktop.
7.Reboot your computer.
8. Reinstall Palm Desktop.
HotSync operation starts but stops without finishing
As you complete the following steps, perform a HotSync operation after
each step. If the synchronization is successful, you do not need to complete
the remaining steps.  
1. If you upgraded from a previous Palm Powered device, there may be
conflicts with files from your previous device. Locate your Backup folder
(Windows: C:\Program Files\Handspring\user name; Macintosh: Mac
HD\Applications\Palm\Users\user name). Move the Backup folder to
another location. Perform a HotSync operation, and then manually
reinstall any third-party applications you want on your new phone, from
the items in the old Backup folder you moved.
2. (Windows only) If the Windows New Hardware Wizard appears, the
HotSync process may be timing out before the wizard completes its job.
Follow all instructions in the New Hardware Wizard, and attempt another
HotSync operation.
3. Uninstall Palm Desktop.
4. Reboot your computer.
5. Reinstall Palm Desktop.
138 ::   Synchronization (HotSync) 
						

							Synchronization (HotSync)::   139
HotSync operation finishes but data does not appear
where it should
1. Make sure you’re synchronizing with the intended desktop Personal
Information Manager (PIM). The CD that came with your Treo lets you
synchronize with Palm Desktop or Microsoft Outlook for Windows. If you use
a different PIM, you will need to install third-party software to synchronize.
Consult the company that makes the PIM for more information.
2. If there are multiple Palm Powered devices synchronizing with your
computer, make sure you are synchronizing with the correct user name.
If data is not appearing in Palm Desktop, make sure the correct user
name is selected in the toolbar of Palm Desktop.
3. Launch the HotSync Manager application on your computer, and make
sure the necessary conduits are set to Synchronize the files.
4. Uninstall Palm Desktop.
5. Reboot your computer.
6. Reinstall Palm Desktop.
7.(Outlook only) With the included software, your Treo can synchronize with
the root folders of Contacts, Calendar, Tasks, and Notes. If you want to
synchronize with a global Exchange Address Book, you must copy the
addresses to your local Contacts list in Outlook (right-click the
addresses, and select Add to Personal Address Book). 
8.  (Outlook only) Outlook subfolders and public folders are not accessible with
the included software. You may wish to use a third-party solution instead.
9. (Outlook only) If you’re trying to synchronize offline, be sure to set your
Outlook Calendar, Contacts, Notes, and Tasks to be available offline.
The software that lets you
synchronize with Microsoft
Outlook is called
PocketMirror, from Chapura,
Inc. When you install the
Treo software from the CD,
PocketMirror will be
activated if you choose the
option to synchronize with
Outlook. 
						

							Mail
I can’t receive email
First, make sure you have Internet access: launch the Blazer web browser to
see if you can view a web page you’ve successfully viewed before. If
necessary, ensure that you are viewing the page directly from the Internet:
press Menu , then from the Page menu, choose Refresh. The email
account you use with the Mail application must be POP3-compatible, such
as Earthlink. 
1. In Mail, press Menu .
2. From the View menu, choose Edit Accounts.
3. Highlight an account, then choose Edit.
4. Make sure your email address and password are correct.
5. Choose the Server tab.
6. Check the Incoming (POP3) Server and Outgoing (SMTP) Server
settings for your email account. If you do not have this information,
please contact your email service provider.
7.Choose OK to accept these settings.
8. Choose Done.
Other things to consider when trying to retrieve email:
•In Mail, press Menu , then from the Options menu, choose
Connection Log. This log contains details and error messages from the
last several send and receive sessions.
•Mail does not automatically retrieve your email when:
•Your radio is off.
•You are outside the automatic delivery time window. See page 79 for
more information on customizing your mail settings.
140 ::   Mail
If you use web-based email
(Hotmail, AOL) or corporate
email (Microsoft Outlook,
Lotus Notes), the Mail
application that comes with
Treo will not work. You must
use a third-party solution. 
Contact your email service
provider if you are not sure
whether your email account
is POP3-compatible.