Handspring Treo 600 User Manual

Resetting your Treo::   131
Resetting your Treo
Soft reset
A soft reset is similar to restarting a computer. If your Treo is not responding
or you have trouble synchronizing with your computer, a soft reset may help.
Unless your battery is extremely low, a soft reset should not affect your data.
1. Unscrew the stylus tip to access the reset tool.
2. Use the reset tool to gently press the reset button on the back of your Treo.
System reset
A system reset, also called a safeor warmreset, tells your Treo to...

Hard reset
A hard reset erases all data and third-party software on your Treo. Never
perform a hard reset without first trying a soft and system reset. You can
restore previously synchronized data with the next HotSync operation. 
A hard reset can tell you whether a problem stems from your Treo or an
application installed on it. If you do not experience the problem after you
perform a hard reset, the problem may be related to software you installed.
See page 145 for suggestions on diagnosing third-party...

Screen::   133
Screen
The screen appears blank
1. Look closely at the screen. If you can see a dim image, try adjusting the
screen contrast and brightness (see page 114). 
2. If that doesn’t work, perform a soft reset (see page 131).
3. If that doesn’t work, connect the Treo to the AC charger (see page 12)
and perform a soft reset again.
4. If that doesn’t work, perform a hard reset (see page 132).
The screen doesn’t respond accurately to taps or activates
wrong features
1. Press Applications Launcher ....

Network connection
Signal strength is weak
1. If standing, move about 10 feet in any direction.
2. In a building, move near a window. Open any metal blinds.
3. In a building, move outdoors or to a more open area.
4. Outdoors, move away from large buildings, trees, or electrical wires.
5. In a vehicle, move your Treo level with a window.
Treo won’t connect to the mobile network
1. Try our suggestions above for weak signals.
2. Turn off Wireless Mode and turn it on again (see page 14).
3. Remove the SIM...

Network connection::   135
I can’t tell if data services are available
The following icons indicate data services:
Wireless Mode is on and a GPRS network is within range.
Wireless Mode is on but you are not connected to any GPRS
network.
You are connected to a GPRS network and a data session is
active (for example, when you are browsing the web). You can
still receive calls.
You are actively using a dial-up (CSD) connection.
Wireless Mode seems to turn off by itself
If a system error and reset occurs,...

•Contact your mobile service provider to verify that your subscription plan
includes high-speed data services and that these services have been
correctly activated. Your mobile service provider should also be able to
tell you if there are any outages in your location. Confirm your user name
and password.
•Confirm that high-speed data services are correctly configured on your Treo:
1. Press Applications Launcher .
2. Choose the pick list in the upper-right corner, then select All.
3. Choose the Prefs icon....

Synchronization (HotSync)::   137
Synchronization (HotSync)
Synchronization lets you back up your Treo data onto your computer. If you
ever need to perform a hard reset or otherwise erase all your data on your
Treo, you can perform a HotSync operation to restore the data. To make sure
you always have an up-to-date backup of your data, synchronize frequently.
Before you attempt a HotSync operation, make sure you have installed
the Palm Desktop and HotSync Manager software from the CD that came
with your...

3. Verify with your computer hardware vendor that your operating system
supports your internal USB Controller.
4. Perform a soft reset (see page 131).
5. If problems persist and you’re synchronizing through a USB hub, try
connecting the HotSync cable to a different USB port, or directly to your
computer’s built-in USB port. 
6. Uninstall Palm Desktop.
7.Reboot your computer.
8. Reinstall Palm Desktop.
HotSync operation starts but stops without finishing
As you complete the following steps, perform a...

Synchronization (HotSync)::   139
HotSync operation finishes but data does not appear
where it should
1. Make sure you’re synchronizing with the intended desktop Personal
Information Manager (PIM). The CD that came with your Treo lets you
synchronize with Palm Desktop or Microsoft Outlook for Windows. If you use
a different PIM, you will need to install third-party software to synchronize.
Consult the company that makes the PIM for more information.
2. If there are multiple Palm Powered devices...

Mail
I can’t receive email
First, make sure you have Internet access: launch the Blazer web browser to
see if you can view a web page you’ve successfully viewed before. If
necessary, ensure that you are viewing the page directly from the Internet:
press Menu , then from the Page menu, choose Refresh. The email
account you use with the Mail application must be POP3-compatible, such
as Earthlink. 
1. In Mail, press Menu .
2. From the View menu, choose Edit Accounts.
3. Highlight an account, then choose...