Gateway setting up window networks User Manual

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145
Troubleshooting
Your Ethernet
Network
This chapter provides some solutions to common computer 
problems. Read this chapter to learn how to troubleshoot 
typical hardware and software issues. 
						

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Wired Ethernet Network
You cannot see the other computers on your network
■Make sure that your Ethernet cable is plugged into the Ethernet jack on 
your computer. Make sure that the other end is plugged into a router, hub, 
or switch.
■Make sure that all computers are plugged into a powered electrical outlet 
and turned on.
■Make sure that the router, hub, or switch is plugged into a powered 
electrical outlet and turned on. Most routers, hubs, and switches have 
lights that indicate they are working. For more information, see the 
documentation that came with your router, hub, or switch.
■Make sure that all computers on your network have the same workgroup 
name.
■Make sure that all computers are using the same Subnet Mask.
■If you assigned IP addresses to the computers, make sure that all computers 
have different IP addresses. For home networks, IP addresses should be 
192.168.N.N where N is a number you assign between 0 and 254. The first 
N should be the same for all computers on your network and the second 
N should be different for all computers on your network.
The computer does not recognize an add-in Ethernet card
■Shut down and restart your computer.
■Make sure that you have installed the required software. For more 
information, see the documentation that came with your Ethernet card.
■Reseat the card. For more information, see your computer’s user’s guide 
or the documentation that came with your Ethernet card.
Your wired Ethernet network is running slower than you expect
■If your wired Ethernet network is running slower than you expect, check 
the speed of each Ethernet component. For best results, all Ethernet 
components should be either standard Ethernet (10 Mbps), Fast Ethernet 
(100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 
10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit 
Ethernet components will result in your network running at the slowest 
component speed. 
						

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Wireless Ethernet Network
Your wireless Ethernet network is running slower than you expect
■If your wireless Ethernet network is running slower than you expect, you 
should check your network signal strength. If you find the signal strength 
is low, try moving to a new location to increase the signal strength.
To check the signal strength of your wireless Ethernet network in 
Windows XP:
1Click Start, then click Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, click 
Network and Internet 
Connections
. The Network and Internet Connections window opens.
2Click/Double-click Network Connections. The Network Connections 
window opens.
ImportantSignal strength is affected by the distance between your 
wireless network devices, by radio interference, and by 
interference from natural obstructions such as walls, floors, 
and doors. 
						

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3Right-click Wireless Network Connection, then click Status. The 
Wireless Network Connection Status dialog box opens. The meter 
shows the signal strength for wireless Ethernet networking on your 
computer if other computers with the same network name are within 
range of your computer.
To check the signal strength of your wireless Ethernet network in 
Windows 2000 using the Broadcom Wireless Configuration Utility:
1Right-click the Broadcom Wireless Configuration Utility icon   on 
the taskbar.
2Click Open Utility. The Broadcom Wireless Configuration Utility 
opens. 
						

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3Click Link Status.
The top meter shows the signal strength for wireless Ethernet 
networking on your computer if access points or other computers 
with the same network name are within range of your computer. 
						

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To check the signal strength of your wireless Ethernet network in 
Windows 2000 using Intel PROSet:
1Click Start, Programs, Intel Network Adapters, then click Intel PROSet. 
The Intel PROSet window opens.
2In the left pane, click PRO/Wireless LAN 2100 3B Mini PCI Adapter.
The meter at the top shows the signal strength for wireless Ethernet 
networking on your computer if access points or other computers 
with the same network name are within range of your computer. 
The status box in the middle provides status and error messages. 
						

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To check the signal strength of your wireless Ethernet network in 
Windows 2000 using the ORiNOCO client manager:
■Click Start, Programs, ORiNOCO, then click Client Manager. The 
ORiNOCO Client Manager window opens.
The meter on the left side shows the signal strength for wireless 
Ethernet on your computer if access points or other computers with 
the same network name are within range of your computer. The 
status box in the middle provides status and error messages.
Technical Support
See your user’s guide for Gateway Technical Support information.
Safety, Regulatory, and Legal 
Information
See your user’s guide for important safety, regulatory, and legal information. 
						

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Notices
Copyright © 2003 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Poway, CA 92064 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or 
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are 
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or 
change products described in this publication at any time. Due to continuing system improvements, Gateway is 
not responsible for inaccurate information which may appear in this manual. For the latest product updates, 
consult the Gateway Web site at www.gateway.com
. In no event will Gateway be liable for direct, indirect, special, 
exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if 
advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this 
manual and the products it describes at any time, without notices or obligation.
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