Gateway Profile 5 Manual

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Removing a PC Card
To remove a PC Card:
1Click the remove hardware icon in the taskbar, then select the PC Card name and 
click
Stop.
-OR-
Turn off your computer.
2Release the eject button by pressing the PC Card eject button once.
3Eject the PC Card by pressing the eject button again.
ImportantIf the remove hardware icon does not appear on the taskbar, click the 
show hidden icons button. 

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Chapter 6
67
Troubleshooting
■Troubleshooting typical hardware and 
software problems
■Getting telephone support
■Using automated troubleshooting 
systems
■Getting tutoring and training 

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Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
■Never remove your back panel while your computer is turned on and while the 
modem cable and the power cord are connected.
■Make sure that you are correctly grounded before accessing internal components. For 
more information about preventing damage from static electricity, see “Preventing 
static electricity discharge” on page 55.
First steps
If you have problems with your computer, try these things...

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Troubleshooting
Audio
See “Sound” on page 82.
Battery
See “Power” on page 80.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD drive
■Make sure that the disc label is facing up, then try again.
■Try a different disc. Occasionally discs are flawed or become scratched and cannot be 
read by the CD or DVD drive.
■If you are trying to play a DVD, make sure that you have a DVD drive. To identify 
your drive type, see “Identifying drive types” on page 43.
■Your...

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■Shut down and restart your computer.
■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 54.
■Reinstall the audio device drivers.
A DVD movie will not play
■Make sure that you have a DVD drive. To identify your drive type, see “Identifying 
drive types” on page 43.
■Make sure that the disc label is facing up, then try again.
■Try a different disc. Occasionally discs are flawed or become scratched and cannot be 
read by the DVD drive.
■Shut down and restart your...

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You cannot save a file to diskette or you see the message “disk is full or 
write-protected”
■Make sure that the write-protection tab on the upper-right corner of the diskette is 
down (unprotected).
■Delete unnecessary files on the diskette and try again.
■Make sure that the diskette you are using is IBM-compatible.
■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the 
diskette drive.
■Run Error-checking on the diskette. For more information, see...

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The computer is running but there is no picture
■Adjust the brightness and contrast controls to the center position.
■Reinstall the device driver.
The color is not uniform
Make sure that the computer warms up for at least 30 minutes before making a final 
judgment about color uniformity.
Make sure that:
■Non-shielded speakers are not placed too close to the computer.
■The computer is not positioned too close to a monitor, electric fan, fluorescent light, 
metal shelf, or laser printer....

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File management
A file was accidentally deleted
If a file was deleted while holding down the SHIFT key, the file cannot be restored.
To restore deleted files:
1Double-click the Recycle Bin icon.
2Right-click the file you want to restore, then click Restore. The file is restored to 
the place where it was originally deleted from.
If the Recycle Bin was emptied before you try to restore a file, the file cannot be 
restored.
Hard drive
You see an “Insufficient disk space” error message...

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You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard drive problems, 
run the Error checking program. For instructions on fixing hard drive problems, see 
“Checking the hard drive for errors” in Using Your Computer which has been included on 
your hard drive. To access this guide, click 
Start, All Programs, then click Gateway 
Documentation
.
The hard drive cannot be accessed, or you see a “General failure reading drive C” error...