Gateway Profile 5 Manual
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65www.gateway.com Removing a PC Card To remove a PC Card: 1Click the remove hardware icon in the taskbar, then select the PC Card name and click Stop. -OR- Turn off your computer. 2Release the eject button by pressing the PC Card eject button once. 3Eject the PC Card by pressing the eject button again. ImportantIf the remove hardware icon does not appear on the taskbar, click the show hidden icons button.
Chapter 6 67 Troubleshooting ■Troubleshooting typical hardware and software problems ■Getting telephone support ■Using automated troubleshooting systems ■Getting tutoring and training
68www.gateway.com Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■Never remove your back panel while your computer is turned on and while the modem cable and the power cord are connected. ■Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 55. First steps If you have problems with your computer, try these things first: ■Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■If you use a power strip or surge protector, make sure that it is turned on. ■If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■Make sure that your hard drive is not full. ■If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. ■If an error occurs in a program, see the program’s printed documentation or the online help. WarningTo avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■Power cords or plugs are damaged■Liquid has been spilled into your computer■Your computer was dropped■The case was damaged Instead, unplug your computer and contact a qualified computer technician. Help and SupportFor more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow.
69www.gateway.com Troubleshooting Audio See “Sound” on page 82. Battery See “Power” on page 80. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■Make sure that the disc label is facing up, then try again. ■Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive. ■If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 43. ■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. ■Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 54. ■Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■Reinstall the device driver. Audio CD does not produce sound ■Make sure that the disc label is facing up, then try again. ■Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 26. ■Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 26.
70www.gateway.com ■Shut down and restart your computer. ■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 54. ■Reinstall the audio device drivers. A DVD movie will not play ■Make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 43. ■Make sure that the disc label is facing up, then try again. ■Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the DVD drive. ■Shut down and restart your computer. ■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 54. ■Reinstall the device driver. ■Make sure that the DVD program has been installed on your computer. ■DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging. If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. Computer The computer will not start ■Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■Shut down and restart your computer.
71www.gateway.com You cannot save a file to diskette or you see the message “disk is full or write-protected” ■Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). ■Delete unnecessary files on the diskette and try again. ■Make sure that the diskette you are using is IBM-compatible. ■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■Run Error-checking on the diskette. For more information, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If errors are detected and corrected, try using the diskette again. You see a “Access Denied” or “Write protect” error message ■Move the write-protection tab in the upper-right corner of the diskette down (unprotected). ■The diskette may be full. Delete unnecessary files on the diskette and try again. ■Make sure that the diskette you are using is IBM-compatible. ■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. You see a “Non-system disk” or “Disk error” error message ■Eject the diskette from the diskette drive, then press ENTER. ■Make sure that the diskette you are using is IBM-compatible. The diskette drive LED is lit continuously ■Remove the diskette from the drive. If the light stays on, try restarting your computer. Display The screen resolution is not correct Change the screen resolution from the Display Properties dialog box. Tips & TricksFor more information, see “Adjusting the color depth” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
72www.gateway.com The computer is running but there is no picture ■Adjust the brightness and contrast controls to the center position. ■Reinstall the device driver. The color is not uniform Make sure that the computer warms up for at least 30 minutes before making a final judgment about color uniformity. Make sure that: ■Non-shielded speakers are not placed too close to the computer. ■The computer is not positioned too close to a monitor, electric fan, fluorescent light, metal shelf, or laser printer. The text on the display is dim or difficult to read ■Adjust the brightness and contrast controls. ■Change the display settings. DVD drives See “CD or DVD drives” on page 69. Help and SupportFor more information about changing the screen resolution, click Start, then click Help and Support. Type the keyword screen resolution in the Search box , then click the arrow. Tips & TricksFor more information, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
73www.gateway.com File management A file was accidentally deleted If a file was deleted while holding down the SHIFT key, the file cannot be restored. To restore deleted files: 1Double-click the Recycle Bin icon. 2Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored. Hard drive You see an “Insufficient disk space” error message ■Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin . ■Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive. Help and SupportFor more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. CautionAll deleted files will be lost when you empty the Recycle Bin.
74www.gateway.com You see a “Data error” message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation . The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■If a diskette is in the diskette drive, eject it and restart your computer. ■Press CTRL+ALT+DEL to restart your computer. ■If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. You see a “Non-system disk” or “disk error” error message ■Eject the diskette from the diskette drive, then press ENTER. Internet You cannot connect to the Internet ■If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 12 to make sure that the connections have been made correctly. - OR - If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See “Back” on page 12 to make sure that the connections have been made correctly. ■Make sure that you do not have a problem with your modem. For more information, see “Modem (dial-up)” on page 76. ■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help and SupportFor more information about file management, click Start, then click Help and Support. Type the keyword file management in the Search box , then click the arrow.