Gateway P-7805U Service Manual

www.gateway.com
123
You cannot connect to the Internet
The ISP may be having technical difficulties. Contact your 
ISP for technical support.
See if the modem works with a different 
communications program. The problem may be with 
just one program.
Review the troubleshooting information under 
“Internet” on page 115.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates 
over public telephone lines to 53K. Other factors, such as 
line noise, telephone service...

CHAPTER 9: Troubleshooting
124
4Click Phone and Modem Options. The Phone and 
Modem Options dialog box opens.
5Click the Modems tab.
6Click your modem, then click Properties. The Modem 
Properties dialog box opens.
7Click the Diagnostic tab, then click Query Modem. 
If information about the modem appears, the 
modem passed diagnostics. If no modem 
information is available, a white screen appears with 
no data, or if you get an error such as port already 
open or the modem has failed to respond, the...

www.gateway.com
125
The external mouse does not work
Make sure that the mouse cable is plugged in correctly.
Shut down and restart your notebook.
Remove all extension cables and switch boxes.
Try a mouse you know is working to make sure that the 
mouse port works.
The external mouse works erratically
Clean the mouse.
Some mouse pad patterns “confuse” optical mice. Try the 
mouse on a different surface.
Networks (wired)
You cannot see the other computers on your wired Ethernet 
network
Make sure that your...

CHAPTER 9: Troubleshooting
126
Your wired Ethernet network is running slower than you 
expect
If your Ethernet network is running slower than you 
expect, check the speed of each Ethernet component. 
For best results, all Ethernet components should be 
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 
10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 
10/100/1000 Mbps). A mixture of Ethernet, Fast 
Ethernet, and Gigabit Ethernet components will result in 
your network running at the slowest...

www.gateway.com
127
Networks (wireless)
You turned wireless networking on, but it takes a while to 
connect
When wireless networking is turned on, it automatically 
scans for available connections. The scan can take 
approximately 30 seconds to complete.
Your connection on the network seems intermittent or your 
wireless network is running slower than you expect
The speed of a wireless network is related to signal 
strength. Signal strength is affected by the distance 
between your wireless network...

CHAPTER 9: Troubleshooting
128
You are in a wireless network, but no available networks 
are listed in the Connect to a network dialog box
If the network you are attempting to access does not 
broadcast its SSID, you need to request the SSID from the 
administrator and add that network’s information into 
the wireless utility.
You may want to try entering ANY as the SSID, which 
will make the computer try to auto-detect the network.
Your wireless network is listed as a preferred network, but 
it has an...

www.gateway.com
129
Passwords
Your notebook does not accept your password
Make sure that C
APS LOCK and NUM LOCK are turned off, then 
retype the password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is 
very secure, with no easy way to recover a forgotten password. 
You must return your notebook for repair. Call Gateway 
Customer Care for instructions.
Power
Your notebook is not working on AC power
Make sure that your AC power adapter is connected...

CHAPTER 9: Troubleshooting
130
Printer
The printer will not turn on
Make sure that the printer is online. Many printers have 
an online/offline button that you may need to press.
Make sure that the power cable is plugged into an 
AC power source.
The printer is on but will not print
Check the cable between the printer and your notebook. 
Make sure that it is connected to the correct port.
Make sure that the printer is online. Many printers have 
an online/offline button that you may need to press so 
the...

www.gateway.com
131
4If the printer status is Offline, right-click the name 
of the printer you want to use, then click Use Printer 
Online to set the printer to work online.
Wait until files have been printed before sending 
additional files to the printer.
If you print large files or many files at one time, you may 
want to add additional memory to the printer. See the 
printer documentation for instructions for adding 
additional memory.
You see a “Printer is out of paper” error message
After adding...

CHAPTER 9: Troubleshooting
132
Touchpad
Touchpad is not working
Make sure the touchpad is turned on. For more 
information, see “Changing mouse, touchpad, or 
pointing device settings” in your online User Guide.
The notebook is not responding when you click or tap on 
the touchpad
Turn on the touchpad. For instructions on how to adjust 
the touchpad settings, see “Changing mouse, touchpad, 
or pointing device settings” in your online User Guide.
The pointer moves unexpectedly
Clean the touchpad with a...