Gateway m320 User Manual
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85www.gateway.com If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your notebook ■Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. See “Back” on page 13 to make sure that the connections have been made correctly. ■If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■Use the modem cable that came with your notebook. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■Shut down and restart your notebook. ■Run Windows modem diagnostics. To run modem diagnostics: 1Close all open programs. 2Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 3Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 4Click your modem, then click Properties. The Modem Properties dialog box opens.
86www.gateway.com 5Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 2Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3Click the modem you want to adjust, then click Properties. 4Click the Modem tab, then adjust the Speaker volume control. 5Click OK twice to close the Phone and Modem Options dialog box. Help and SupportFor more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box , then click the arrow.
87www.gateway.com Mouse The external mouse does not work ■Make sure that the mouse cable is plugged in correctly. ■Shut down and restart your notebook. ■Remove all extension cables and switch boxes. ■Try a mouse you know is working to make sure that the mouse port works. The external mouse works erratically ■Clean the mouse. ■Some mouse pad patterns “confuse” optical mice. Try the mouse on a different surface. Networks You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see “Networking Your Notebook” on page 95. Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off, then retype the password. Help and SupportFor more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow.
88www.gateway.com You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation. ■Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 74. Power Your notebook is not working on AC power ■Make sure that your AC power adapter is connected correctly to your notebook. For more information, see “Connecting the AC adapter” on page 21. ■If your notebook is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on. ■Make sure that the AC power adapter cables are free from cuts or damage. Replace any damaged cables. Your notebook is not working on battery power ■Make sure that the battery is installed correctly. For more information, see “Installing the battery” on page 20. ■Make sure that the battery is fully recharged. For more information, see “Recharging the battery” on page 49. ■Make sure that the battery is calibrated correctly. For more information, see “Recalibrating the battery” on page 49.
89www.gateway.com Printer The printer will not turn on ■Make sure that the printer is online. Many printers have an online/offline button that you may need to press. ■Make sure that the power cable is plugged into an AC power source. The printer is on but will not print ■Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. ■Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. ■Check the port and cable for bent or broken pins. ■If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. To set a default printer: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 2Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. ■Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message ■Make sure that the printer is not set to work offline.
90www.gateway.com To make sure that the printer is not set to work offline: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 2Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. ■Wait until files have been printed before sending additional files to the printer. ■If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the built-in speakers ■Make sure that headphones are not plugged into the headphone jack. ■Make sure that the volume control on your notebook is turned up. For more information, see “Right side” on page 12. ■Make sure that the Windows volume control is turned up. Help and SupportFor more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in the Search box , then click the arrow.
91www.gateway.com ■Make sure that Mute controls are turned off. For more information about the mute setting, see “Right side” on page 12. Status indicators The status indicators are not functioning ■Make sure the status indicators are turned on. Press FN+F1 to toggle the indicators. Video The projector or external monitor is not working ■Make sure that you have pressed FN+F4 to activate the external monitor option. ■Make sure that the monitor is turned on and that the video cable is connected correctly. Tips & TricksFor instructions on how to adjust the volume control in Windows, see “Adjusting the volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and SupportFor more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow.
92www.gateway.com Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: ■Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. ■If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. ■If you have “how to” questions about using a program, see: ■Online Help ■Printed documentation ■The Microsoft Windows documentation ■The software publisher’s Web site ■See the troubleshooting section of this chapter. ■Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. ■Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. WarningTo avoid bodily injury, do not attempt to troubleshoot your notebook problem if: ■Power cords or plugs are damaged■Liquid has been spilled into your notebook■Your notebook was dropped■The case was damaged Instead, unplug your notebook and contact a qualified computer technician.
93www.gateway.com Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions: Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.800-846-2118 Resource Service description How to reach Gateway’s fee-based software tutorial serviceGet tutorial assistance for software issues billed by the minute.800-229-1103 (charged to your credit card) 900-555-4695 (charged to your telephone bill) Gateway Customer CareTalk to a Gateway Customer Care representative about a non-tutorial technical support question. (See “Before calling Gateway Customer Care” on page 92 before calling.)Gateway Customer Care telephone numbers vary by country or region. See the label on the bottom of your notebook. For more information, see “Identifying your model” on page 16. America Online Get support for your America Online ISP account800-827-6364 (US) 888-265-4357 (Canada) Sales, accounting, and warrantyGet information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.800-846-2000 (US) 888-387-7752 (Canada)