Gateway m320 User Manual

75www.gateway.com
To free IRQ resources for the new device:
1In the Device Manager window, check the device list for a 
resource conflict. A resource conflict appears as a black 
exclamation point in a yellow circle.
2Remove the device you are trying to install, then determine 
which one of the existing devices or ports you can disable.
3Right-click the device or port you want to disable, then click 
Disable. The device or port is disabled.
Display
The screen is too dark
Adjust the brightness using the...

76www.gateway.com
■Move your notebook away from sources of electrical interference, 
such as televisions, unshielded speakers, microwaves, fluorescent 
lights, and metal beams or shelves.
The display has pixels that are always dark or too bright
This condition is normal and inherent in the TFT technology used in 
active-matrix LCD screens. Gateway’s inspection standards keep these to 
a minimum. If you feel these pixels are unacceptably numerous or dense 
on your display, contact Gateway Customer Care to...

77www.gateway.com
■Make sure that the volume control on your notebook is turned up. 
For more information, see “Right side” on page 12.
■Make sure that the Windows volume control is turned up.
■Make sure that Mute controls are turned off. For more information 
about the mute setting, see “Right side” on page 12.
■Make sure that headphones are not plugged into the headphone 
jack.
■If you are using powered speakers, make sure that they are plugged 
in and turned on.
■Clean the disc. For more information,...

78www.gateway.com
The regional code on your DVD drive is determined by your 
notebook’s delivery address. The regional code for the United States 
a n d  C a n a d a  i s 1 .  T h e  r e g io n a l  c o d e  f o r  M e x i c o  i s 4 .  Yo u r  D V D  d r i v e ’s  
regional code must match the regional code of the disc. The regional 
code for the disc is on the disc, disc documentation, or packaging.
If the DVD movie does not play, the disc’s regional code and your 
DVD drive’s regional code may not...

79www.gateway.com
Hard drive
You see an “Insufficient disk space” error message
■Delete unnecessary files from the hard drive using Disk Cleanup.
■Empty the Recycle Bin by right-clicking the Recycle Bin icon, then 
clicking 
Empty Recycle Bin.
■Save your files to another drive. If the hard drive is full, copy any 
files not regularly used to backup media, then delete them from the 
hard drive.
You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard 
drive...

80www.gateway.com
The hard drive cannot be accessed, or you see a “General failure 
reading drive C” error message
■Make sure that the hard drive is installed correctly. Remove it, firmly 
reinsert it, then restart your notebook. For more information, see 
“Replacing the hard drive kit” on page 59.
■If your notebook has been subjected to static electricity or physical 
shock, you may need to reinstall the operating system.
Internet
You cannot connect to the Internet
■If you are using a dial-up modem,...

81www.gateway.com
Double-check the URL or try a different URL. If the error message still 
appears, disconnect from the ISP connection and close your browser, then 
reconnect and open the browser. If you still get the error, your ISP may 
be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■The condition of the telephone lines in your residence or at your 
local telephone service
■The condition of the Internet computers to which you...

82www.gateway.com
A keyboard character keeps repeating or you see a “Keyboard stuck” 
or “Key failure” error message
■Make sure that nothing is resting on the keyboard.
■Make sure that a key is not stuck. Press each key to loosen a key that 
might be stuck, then restart your notebook.
You are pressing a letter key and a number appears on the screen
■The numeric keypad is turned on. See “System key combinations” 
on page 30 for instructions on turning off your numeric keypad.
Memory
You see a “Memory...

83www.gateway.com
Modem (dial-up)
Your modem does not dial or does not connect
■Make sure that the modem cable is plugged into the modem jack 
and not the Ethernet network jack. See “Back” on page 13 to make 
sure that the connections have been made correctly.
■Make sure that your notebook is connected to the telephone line 
and the telephone line has a dial tone.
■Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■Remove any line splitters or surge protectors from your telephone...

84www.gateway.com
■Disconnect any answering machine, fax machine, or printer that is 
on the same line as the modem. Do not connect these devices to 
the same telephone line as the modem.
■Make sure that you are not using a digital, rollover, or PBX line. 
These lines do not work with your modem.
■Check for line noise (scratchy, crackling, or popping sounds). Line 
noise is a common problem that can cause the modem to connect 
at a slower rate, abort downloads, or even disconnect. The faster the 
modem,...