Gateway E4500d Manual

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Chapter 6: Troubleshooting
Computer
The computer will not start
■Make sure that the power cord is connected to an AC power source and your 
computer is turned on.
Diskette drive
The diskette drive is not recognized
■Shut down and restart your computer.
You cannot save a file to diskette or you see the message “disk is full or 
write-protected”
■Make sure that the write-protection tab on the upper-right corner of the diskette 
is down (unprotected).
■Delete unnecessary files on the...

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Troubleshooting
You see a “Disk is full” error message
■Delete unnecessary files on the diskette.
■Try a different diskette. Occasionally diskettes are flawed and cannot be read by 
the diskette drive.
■Run Error checking on the diskette. For more information, see “Checking the hard 
drive for errors” in Using Your Computer which has been included on your hard 
drive. To access this guide, click 
Start, All Programs, then click Gateway 
Documentation
.
You see a “Non-system disk” or...

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Chapter 6: Troubleshooting
Hard drive
You see an “Insufficient disk space” error message
■Delete unnecessary files from the hard drive using Disk Cleanup. For instructions 
on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer 
which has been included on your hard drive. To access this guide, click 
Start, All 
Programs
, then click Gateway Documentation.
■Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty 
Recycle Bin
.
■Save your...

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Troubleshooting
Internet
You cannot connect to the Internet
■If you are using a dial-up modem, make sure that the modem cable is plugged into 
the modem jack and not the Ethernet network jack. See “Back” on page 10 to make 
sure that the connections have been made correctly.
- OR -
If you are using a cable or DSL modem, make sure that the modem cable is plugged 
into the Ethernet network jack and not the modem jack. See “Back” on page 10 
to make sure that the connections have been made...

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Chapter 6: Troubleshooting
People are sending you e-mail messages, but you have not received any mail
■Click the receive button in your e-mail program.
■Make sure that your account with your Internet service provider (ISP) is set up 
correctly. Contact your ISP for technical support.
Keyboard
The keyboard does not work
■Make sure that the keyboard cable is plugged in correctly. For more information, 
see the poster that came with your computer.
■Remove all extension cables and switch...

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Troubleshooting
You see a “Not enough memory” error message
■Close all programs, then restart your computer.
Modem (dial-up)
Your modem does not dial or does not connect
■Make sure that the modem cable is plugged into the modem jack and not the 
Ethernet network jack. See “Back” on page 10 to make sure that the connections 
have been made correctly.
■Make sure that your computer is connected to the telephone line and the telephone 
line has a dial tone.
■Make sure that the modem cable...

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Chapter 6: Troubleshooting
■Disconnect any answering machine, fax machine, or printer that is on the same 
line as the modem. Do not connect these devices to the same telephone line as 
the modem.
■Make sure that you are not using a digital, rollover, or PBX line. These lines do 
not work with your modem.
■Check for line noise (scratchy, crackling, or popping sounds). Line noise is a 
common problem that can cause the modem to connect at a slower rate, abort 
downloads, or even...

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Troubleshooting
The modem is not recognized by your computer
■Make sure that the line connected to the modem is working and plugged into the 
appropriate port on your computer. See “Back” on page 10 to make sure that the 
connections have been made correctly.
■If the modem shares the telephone line with another device, make sure that the 
telephone line is not in use (for example, someone is on the telephone, or another 
modem is in use).
■Use the modem cable that came with your...

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Chapter 6: Troubleshooting
To turn down the modem volume:
1Click Start, then click Control Panel. The Control Panel window opens. If your 
Control Panel is in Category View, click 
Printers and Other Hardware.
2Click/Double-click the Phone and Modem Options icon, then click the Modems tab.
3Click the modem you want to adjust, then click Properties.
4Click the Modem tab, then adjust the Speaker volume control.
5Click OK twice to close the Phone and Modem Options dialog box.
Monitor
The...

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Troubleshooting
Make sure that:
■Non-shielded speakers are not placed too close to the monitor.
■The monitor is not positioned too close to another monitor, electric fan, fluorescent 
light, metal shelf, or laser printer.
■You demagnetize the screen using the monitor’s degauss feature. For more 
information on degauss, see your monitor’s documentation.
There is a horizontal line or wire visible across the monitor screen
Your monitor may use a thin damper wire, located approximately 1/3...