Gateway E4200 Manual

80          Maintaining and Troubleshooting Your E-4200 System
The mouse doesn’t work.
Video problems
The system is running but there is no display.
Probable CauseSolution
The mouse is not 
plugged in or con-
nected properly.Check the cable. Make certain it is plugged 
in correctly.
The mouse driver did 
not load when the sys-
tem started.Load the appropriate mouse driver manually 
or contact Technical Support.
The mouse is defec-
tive.Try a mouse you know is working.
Probable CauseSolution
The monitor...

Troubleshooting     81
The text on the display is dim or difficult to read.
The color monitor displays everything in black and white.
The displayed characters are garbled.
Probable CauseSolution
The monitor bright-
ness and contrast con-
trols are turned down.Adjust the brightness and contrast knobs 
until the text becomes clear.
Sunlight is glaring off 
the display.Position the monitor away from the sun or 
window.
The CRT may be old. Replace the monitor.
Probable CauseSolution
The system was 
turned on...

82          Maintaining and Troubleshooting Your E-4200 System
The video is distorted.
Probable CauseSolution
The monitor’s controls 
are not properly 
adjusted.Adjust the monitor controls until the text 
becomes clear. See your monitor documen-
tation for more infor mation.
The connector or cable 
is damaged.Check the connector and cable for bent or 
damaged pins. 
The surge protector or 
UPS is damaged.Disconnect the monitor power cable and 
connect it directly to the power source.
The monitor is too...

Troubleshooting     83
Error messages
This section lists common error messages that may be displayed on your 
monitor. These messages often indicate procedural errors such as an 
incorrect keystroke or a write-protected diskette. Some messages, however, 
may indicate a problem that requires you to consult the troubleshooting 
section of this manual.
Error MessageSolutions
Access denied.
•Try saving to a new file or diskette.
•Move the write-protection tab over the hole 
on the back of the diskette.
Bad...

84          Maintaining and Troubleshooting Your E-4200 System
Diskette dr ive reset 
failed.•Enter BIOS Setup and verify the diskette 
drive settings.
•Check the diskette drive cables. Make 
cer tain pin 1 on the cable aligns with pin 1 
on the connector.
Diskette read failed - 
strike 
F1 to retry restart.•Make cer tain the boot disk contains the 
Command.com file.
•Use the configuration utility (if applicable) to 
verify your drive or controller configuration.
•Press F1 to try the restart again.
Gate...

Troubleshooting     85
Invalid password.•Enter your password again, making certain 
to enter it correctly.
•If you do not know the password, you may 
need to reinstall the software you are trying 
to access.
•Startup passwords are stored in BIOS. If 
this password has been set and is 
unknown, you may be able to reset the 
password via system board jumper 
settings. See “Installing memory” on 
page 29 for more information.
Keyboard clock line fail-
ure.
•Try a working keyboard.
•Make cer tain the...

86          Maintaining and Troubleshooting Your E-4200 System
Memory errors were 
detected while the sys-
tem powered up.See “Memor y errors were detected during 
system start up.” on page 74.
Memor y size error. Enter BIOS Setup and save the memor y 
configuration.
Non-system disk or disk 
error.
•Eject the diskette and press 
ENTER.
•If the diskette is bootable, check it for 
errors.
Not enough memory. Close all programs that are not currently in 
use.
Print queue is full.
•Wait until the current...

A
Appendix
Specifications......................................................... 88
Regulatory Compliance Statements ..................... 90 

88          Maintaining and Troubleshooting Your E-4200 System
Specifications
The following specif ications are for the standard conf iguration; your 
system may contain optional equipment. All specif ications are subject to 
change.
Summary Supports Intel Pentium II microprocessors 
operating at 266 to 450 MHz. Processors 
running from 266 to 333 MHz have a 66 MHz 
FSB. Processors running from 350 to 450 have 
a 100 MHz FSB. Features ATX form factor.
Desktop case 17.93 in. x 17.03 in. x 5.28 in....

Appendix     89
Diskette drive A diskette controller is integrated on the 
system board. Support available for primary 
and secondary diskette drives and a tape 
backup unit (TBU).
I/O ports One parallel and two serial ports on the system 
board. LPT and COM conf igurable from 
system setup program. No jumper settings 
required.
USB Universal Serial Bus (2 ports)
Mouse/Keyboard Microsoft PS/2 mouse and keyboard 
connectors.
AGP Expansion Slot One slot (dedicated graphics/video)
ISA/PCI Expansion...