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Cleaning your notebook
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To clean your trackball mouse:
1Turn the mouse upside down.
2Rotate the retaining ring on the bottom of the mouse counter-clockwise, 
then remove the retaining ring and mouse ball.
3Remove any dust, lint, or dirt from the mouse ball with a soft cloth.
4Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.
5Replace the mouse ball and lock the retaining ring into place.
Mouse rollers 
						

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Restoring
Software
Read this chapter to learn how to:
■Reinstall device drivers
■Update device drivers
■Reinstall programs
■Reinstall Windows
If you are not comfortable with the procedures covered in 
this chapter, seek help from a more experienced computer 
user or a computer service technician. 
						

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Using the Restoration discs
Use the Gateway Restoration discs to reinstall device drivers, your operating 
system, and other programs that were preinstalled at the factory.
Reinstalling device drivers
Device drivers are programs that control devices such as the notebook display, 
CD or DVD drives, and modems. Drivers translate information between 
computer devices and programs.
Drivers for your original notebook hardware are installed at Gateway. If you 
install a new device, you need to install the drivers provided by the device 
manufacturer.
You should reinstall device drivers:
■If directed to do so while troubleshooting
■If you see a message indicating that there is a problem with a device driver
ImportantBefore you try to fix a problem by reinstalling software from 
your Gateway Restoration discs, make sure that you have 
tried these steps first:
■Use the diagnostics and troubleshooting tools found in 
Help and Support. For more information about Windows 
diagnostics and troubleshooting tools, click Start, then 
click Help and Support.
Type the keyword troubleshooting in the Search box 
, then click the arrow.
■Run System Restore. For more information about 
System Restore, click Start, then click Help and 
Support.
Type the keyword System Restore in the Search box 
, then click the arrow.
■See the Troubleshooting chapter of this guide.
If these steps do not resolve the problem, use the Gateway 
Restoration discs to reinstall device drivers or programs.
If reinstalling device drivers or programs does not resolve 
the problem, reinstall Windows. 
						

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If you need to reinstall device drivers because you are directed to do so while 
troubleshooting or if a message tells you that there is a problem with a device 
driver, reinstall the device drivers by following the instructions below.
If you just reinstalled Windows, the device drivers were automatically 
reinstalled.
To reinstall device drivers:
1Insert the red Drivers and Applications disc into the disc drive. If the program 
starts automatically, go to Step 5.
- OR -
If the program does not start automatically, go to Step 2.
2Click Start, then click Run. The Run dialog box opens.
3In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
your disc drive).
4Click OK.
5If this is the first time you have inserted the red Drivers and Applications 
disc, accept the End User License Agreement (EULA) by clicking 
Yes, I accept 
it
, then clicking Continue. The Gateway Driver and Application Recovery 
program starts and the 
Drivers and Application Recovery tab appears.
6Select a single device driver to reinstall.
- OR -
Click 
Automatic Installation, then select multiple device drivers to reinstall. 
(Grayed out drivers are not available for Automatic Installation. To select 
these drivers, click 
Manual Installation.)
7Click Install.
8Follow any additional on-screen instructions. Depending on the device 
driver you are reinstalling, you may only need to restart your notebook 
to complete the installation. However, if a setup wizard opens when you 
restart your notebook, follow the on-screen instructions. 
						

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Updating device drivers
The Restoration discs contain a device driver update utility that works over the 
Internet. If you do not have an Internet service provider, the update utility 
works by direct-dialing the device driver update service.
To update device drivers:
1Insert the red Drivers and Applications disc into the disc drive. If the program 
starts automatically, go to Step 5.
- OR -
If the program does not start automatically, go to Step 2.
2Click Start, then click Run. The Run dialog box opens.
3In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
the disc drive).
4Click OK.
5If this is the first time you have inserted the red Drivers and Applications 
disc, accept the End User License Agreement (EULA) by clicking 
Yes, I accept 
it
, then clicking Continue. The Gateway Driver and Application Recovery 
program starts and the 
Drivers and Application Recovery tab appears.
Help and 
SupportFor more information about reinstalling device drivers, click 
Start, then click Help and Support.
Type the keyword drivers in the Search box 
, then click the arrow.
ImportantIf your notebook came equipped with a wireless device, 
only use the drivers approved for the country the device 
will be used in. See the red Drivers and Applicationsdisc 
or the Gateway Technical Support Web site 
(support.gateway.com
).
If your notebook came equipped with an internal 
embedded wireless device, see “Safety, Regulatory, and 
Legal Information” on page 281 for general wireless 
regulatory and safety guidelines.To find out if your 
notebook has an internal wireless device, check the label 
(see “Identifying your model” on page 11). 
						

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6Click the Web Updates tab.
7Click Check Now. The Connect window opens.
8Install available updated device drivers by following the on-screen 
instructions. Depending on the device driver you are updating, you may 
only need to restart your notebook to complete the installation. However, 
if a setup wizard opens when you restart your notebook, follow the 
on-screen instructions.
Reinstalling programs
If you have problems running a program or if you have reinstalled your 
operating system, you can reinstall programs from the red Drivers and 
Applications disc and other program CDs. If you are reinstalling programs from 
other program discs, follow the installation instructions on each disc. If you 
want to reinstall a program, uninstall the old version first.
To reinstall programs from the Drivers and Applications disc:
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next 
step.
2Click Start, Control Panel, then click Add or Remove Programs.
3In the Currently Installed Programs list, click the program you want to 
uninstall, then click 
Change/Remove and follow the on-screen instructions.
4Insert the red Drivers and Applications disc into the disc drive. If the program 
starts automatically, go to Step 8.
- OR -
If the program does not start automatically, go to Step 5.
5Click Start, then click Run. The Run dialog box opens.
Help and 
SupportFor more information about updating device drivers, click 
Start, then click Help and Support.
Type the keyword updating drivers in the Search box 
, then click the arrow. 
						

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6In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
your disc drive).
7Click OK.
8If this is the first time you have inserted the red Drivers and Applications 
disc, accept the End User License Agreement (EULA) by clicking 
Yes, I accept 
it
, then clicking Continue. The Gateway Driver and Application Recovery 
program starts and the 
Drivers and Application Recovery tab appears.
9Select a single program to reinstall.
- OR -
Click 
Automatic Installation, then select multiple programs to reinstall. 
(Grayed out programs are not available for Automatic Installation. To select 
these programs, click 
Manual Installation.)
10Click Install.
11Follow any additional on-screen instructions. Depending on the programs 
you are reinstalling, you may only need to restart your notebook to 
complete the installation. However, if a setup wizard opens when you 
restart your notebook, follow the on-screen instructions.
To reinstall other programs from a disc:
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next 
step.
2Click Start, Control Panel, then click Add or Remove Programs.
3In the Currently Installed Programs list, click the program you want to 
uninstall, then click 
Change/Remove and follow the on-screen instructions.
Help and 
SupportFor more information about reinstalling programs, click 
Start, then click Help and Support.
Type the keyword installing programs in the Search box 
, then click the arrow. 
						

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4Insert the program disc into the disc drive.
5Complete the program reinstallation by following the instructions 
included with the program disc.
Reinstalling Windows
If your notebook is not working correctly, try the following options to correct 
the problem:
■Troubleshooting. For more information, see “Troubleshooting” on 
page 251.
■Running System Restore. For more information, see Windows Help and 
Support.
■Reinstalling device drivers. For more information, see “Reinstalling device 
drivers” on page 224.
If the options above do not correct the problem, you can use the Restoration 
discs to reinstall Windows and other software.
The Restoration discs step you through reinstalling Windows. If you are 
reinstalling Windows, the Restoration discs automatically reinstall the hardware 
device drivers and some programs as well. You can install any remaining 
programs by using the program discs that came with your notebook. To reinstall 
your programs, follow the instructions in “Reinstalling programs” on page 227.
To reinstall Windows and the device drivers:
ImportantIf you are prompted for your Windows product key when 
you reinstall Windows, you can find the key on the 
Microsoft Certificate of Authenticity label located on the 
bottom of your notebook case. For more information, see 
“Microsoft Certificate of Authenticity” on page 12.
CautionBack up your personal files before you use this option.
All files on your notebook will be deleted! 
						

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1Insert the red Drivers and Applications disc into the disc drive.
2Restart your notebook.
3Select 2. Boot from CD-ROM.
4Select a language option.
5Select 1. Delete all files (Automated Fdisk/Format).
6Select 1. Continue deleting all files and restart.
7When prompted, press any key to continue.
8Select 2. Boot from CD-ROM.
9Select a language option.
10Select 2. Automated installation of Windows (XP).
11When prompted, remove the red Drivers and Applications disc and insert 
the blue Operating System disc into the disc drive, then press any key to 
continue.
12When prompted, pressing Y to accept the License Agreement.
13Wait while the setup program copies files to your hard drive. When your 
notebook restarts, do NOT press any key to boot from CD.
14When prompted, insert the red Drivers and Applications disc, then click 
Continue. The Gateway Application Loader automatically installs your 
drivers and programs. Your notebook restarts several times during this 
process. Do not press any keys or buttons during this process unless 
prompted to do so.
15When the Gateway Application Loader has finished, click OK.
16Install additional programs by following the instructions in “Reinstalling 
programs” on page 227.
17Install other software, such as Microsoft Works Suite and gaming software, 
by following the instructions in “To reinstall other programs from a disc:” 
on page 228.