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Gateway 400 series User Manual

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Chapter 16: Troubleshooting
www.gateway.com
Make sure that the printer is online. Many printers have an online/offline 
button that you may need to press so the printer can start printing. Press 
the button to put the printer online.
Check the port and cable for bent or broken pins.
If the printer you want to print to is not the default printer, make sure 
that you have selected it in the printer setup.
To set a default printer:
1Click Start, then click Control Panel. The Control Panel window...

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Troubleshooting
www.gateway.com
Wait until files have been printed before sending additional files to the 
printer.
If you print large files or many files at one time, you may want to add 
additional memory to the printer. See the printer documentation for 
instructions for adding additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers have 
an online/offline button that you need to press after adding paper....

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Chapter 16: Troubleshooting
www.gateway.com
Video
The external monitor is not working
Make sure that you have pressed FN+LCD/CRT to activate the external 
monitor option.
Make sure that the monitor is turned on and that the video cable is 
connected correctly. 

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Telephone support
www.gateway.com
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Technical Support:
Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.
If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged...

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Chapter 16: Troubleshooting
www.gateway.com
Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to...

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Tutoring and training
www.gateway.com
Tutoring and training
Gateways Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or 
software, see the following resources:
The printed or online documentation that came with your hardware or 
software. In many cases, additional product information and...

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Chapter 16: Troubleshooting
www.gateway.com
Tr a i n i n g
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training at 
Gateway storesOur friendly and knowledgeable software 
trainers can teach you how to use the 
Internet and the most popular software 
programs, including Microsoft Word, Excel, 
and PowerPoint.www.gateway.com/country
Gateway Learning 
LibrariesA variety of courses and tutorials are 
available on CD....

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249
Safety,
Regulatory, and
Legal Information
Important safety 
information
Your Gateway system is designed and tested to meet the latest standards 
for safety of information technology equipment. However, to ensure safe 
use of this product, it is important that the safety instructions marked on 
the product and in the documentation are followed.
WarningAlways follow these instructions to help 
guard against personal injury and damage 
to your Gateway system. 

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Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com
Setting up your system
Read and follow all instructions marked on the product and in the documentation before you 
operate your system. Retain all safety and operating instructions for future use.
Do not use this product near water or a heat source such as a radiator.
Set up the system on a stable work surface.
The product should be operated only from the type of power source indicated on the rating label.
If your computer has...

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Important safety information
www.gateway.com
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
ImportantDo not use Gateway products in areas classified as 
hazardous locations. Such areas include patient care 
areas of medical and dental facilities, oxygen-laden 
environments, or industrial facilities.
WarningTo reduce the risk of fire, use only No. 26 AWG or larger 
telecommunications line cord. 
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