Gateway 200stm User Manual

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Chapter 4: Getting Help
www.gateway.com
HelpSpot
Your computer may include HelpSpot, an easily accessible collection of help 
information, troubleshooters, instructional videos, and automated support. Use 
HelpSpot to answer questions about Windows and to help you quickly discover 
and use the many features of your Gateway computer. HelpSpot also has an 
area called Contact Gateway that helps you find the right resource at Gateway 
to answer your questions or help solve your problems.
To start...

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HelpSpot
www.gateway.com
You can find help information by clicking a link, performing a search, or 
browsing the index. To learn about using your Gateway computer, your 
touchpad, and other tasks, click the 
Using your computer link on the HelpSpot 
main page. 

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Chapter 4: Getting Help
www.gateway.com
Searching for a topic
To sea rc h fo r a top ic in  He lpS po t, ty pe a  wor d or p h rase ( keywo rd) in  th e Search 
box located at the top of any HelpSpot screen, then click the arrow button.
For each search, you receive the following search result types:

Suggested Topics - These topics are located in HelpSpot and are relevant 
to your search topic.

Full-text Search Matches - These topics are located in HelpSpot and contain 
the words you entered in the...

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HelpSpot
www.gateway.com
HelpSpot videos
HelpSpot contains several short videos to help introduce you to new concepts 
or show you how to perform various tasks.
To play a HelpSpot video:

To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home 
page, then click a video title. The video plays. 

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Chapter 4: Getting Help
www.gateway.com
Online help
Many programs provide information online so you can research a topic or learn 
how to perform a task while you are using the program. You can access most 
online help information by selecting a topic from a 
Help menu or by clicking 
a 
Help button.
You can search for information by viewing the help contents, checking the 
index, searching for a topic or keyword, or browsing through the online help. 

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Gateway Web site
www.gateway.com
Gateway Web site
Gateways online support is available 24 hours per day, 7 days per week and 
provides the most current drivers, product specifications, tutorials and 
personalized information about your system. Visit the Gateway eSupport 
We b s i t e  a t  s u p p o r t .
gateway.com. For more information about connecting to 
the Internet, see “Using the Internet” on page 81. 

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Chapter 4: Getting Help
www.gateway.com
Using eSupport
The eSupport site is divided into four major areas:

Support Home

Downloads

Contact Us

Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your computer, type your serial number into 
the My System Information box, then click 
GO, or click Look up my serial number 
for me
. For more information, see “Finding your specifications” on page 12.
The Support...

5
57www.gateway.com
Windows Basics
Read this chapter to learn how to:

Use the Windows desktop

Manage files and folders

Wo r k  w i t h  d o c u m e n t s

Use shortcuts 

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Chapter 5: Windows Basics
www.gateway.com
About the Windows environment
After your computer starts, the first screen you see is the Windows desktop. The 
desktop is like the top of a real desk. Think of the desktop as your personalized 
work space where you open programs and perform other tasks.
Your desktop may be different from this example, depending on how your 
computer is set up.
Help and 
SupportFor more information about the Windows XP desktop, click 
Start, then click Help and Support.
Type...

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Using the desktop
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Using the desktop
The desktop contains the taskbar, the Start button, and the Recycle Bin icon.
Using the Start menu
You can start programs, open files, customize your system, get help, search for 
files and folders, and more using the Start menu.
To use the Start menu:
1Click the Start button on the lower left of the Windows desktop. The Start 
menu opens showing you the first level of menu items.
2Click All Programs or Programs to see all programs and files in the...