Epson WorkForce 840 User Manual

Problems and Solutions51
4. If the error message is not cleared, remove the paper cassettes, then check for 
jammed paper inside the printer.
5. If the error message is still not cleared, turn off the printer. Remove the power 
cord and disconnect the printer. Make sure both paper cassettes are removed. 
Carefully stand the printer on its side, then remove any paper.
ADF Document Feeding Problems
If documents don’t feed correctly in the Automatic Document Feeder (ADF), 
make sure the paper is not bent,...

52Problems and Solutions
Faxing Problems
■Make sure the recipient’s fax machine is turned on and working.
■Make sure the LINE port on the product is connected to a telephone wall jack. 
Verify that the telephone wall jack works by connecting a phone to it.
■Make sure the  light is turned on to receive faxes automatically.
■If you use a voicemail service, you should turn off Auto Answer. Otherwise, 
calls or faxes may be inadvertently received by your voicemail.
■If the line has static, press   and select...

Where to Get Help53
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support 
(Canada) and select your product for solutions to common problems. You can 
download drivers and documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (WorkForce 840 Series)
■Product...

54Notices
Notices
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions:
■Be sure to follow all warnings and instructions marked on the product.
■Use only the type of power source indicated on the product label.
■Use only the power cord that comes with the product. Use of another cord may cause 
fires or shock. Do not use the cord with any other equipment. Make sure the power 
cord meets all relevant local safety standards.
■Place the product near a wall...

Notices55
■Keep the product away from potential sources of electromagnetic interference, such as 
loudspeakers or the base units of cordless phones.
■Allow space behind the printer for the cables, and space above the printer so that you 
can fully raise the document cover.
■Leave enough room around the product for sufficient ventilation. Make sure the 
product is at least 4 inches (10 cm) away from the wall.
■Do not block or cover openings in the product case or insert objects through the slots.
■Do not...

56Notices
Wireless Network Safety
■Do not use this product inside medical facilities or near medical equipment. Radio 
waves from the product may adversely affect the operation of medical equipment.
■Keep this product at least 9 inches (22 cm) away from cardiac pacemakers. Radio 
waves from this product may adversely affect their operation.
■Do not use this product near automatically controlled devices such as automatic doors 
or fire alarms. Radio waves from this product may adversely affect these...

Notices57
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; 
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We: Epson America, Inc.
Located at: MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR 
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is 
identical to the...

58Notices
for this product is part of the product identifier that has the format US: 
BKMFA01BC423A. The digits represented by 01 are the REN without a decimal point 
(e.g., 01 is a REN of 0.1). For earlier products, the REN is separately shown on the label.
This equipment may not be used on coin service provided by the telephone company. 
Connection to party lines is subject to state tariffs.
Should this equipment cause harm to the telephone network, the telephone company may 
discontinue your service...

Notices59
If your home has specially wired alarm equipment connected to the telephone line, ensure 
the installation of this equipment Model C422A does not disable your alarm equipment. 
If you have questions about what will disable alarm equipment, consult your telephone 
company or a qualified installer.
This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide 
reasonable protection...

60Notices
L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux 
qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut 
consister en une combinaison quelconque de dispositifs, à la seule condition que la somme 
d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Epson America, Inc., Limited Warranty
What Is Covered: Epson...