Epson WorkForce 520 User Manual

Problems and Solutions51
Network setup was unsuccessful
Make sure that the product is turned on and the WiFi light on the product is on. 
Then remove and reinsert the CD to reinstall the product software.
The product does not appear in the Add Printer window (Mac OS X)
Make sure the printer driver was installed correctly and that your computer’s 
TCP/IP settings are configured correctly. 
Cannot print over the network
■Make sure the product is turned on and the WiFi light on the product is on.
■When...

52Problems and Solutions
Printing and Copying Problems
■Make sure your paper is loaded printable side up (usually the whiter, brighter, 
or glossy side). Load it short edge first, and against the right side. Don’t load 
paper above the arrow mark inside the edge guide.
■Make sure the type of paper you loaded matches the paper size and paper type 
settings on the control panel or in your printer software (see page 35) when 
copying or faxing. 
■Use the Automatic Document Feeder to fax or scan legal-size...

Problems and Solutions53 2. The message on the LCD screen asks if the paper 
has been removed. Press 
1 to clear the message.
3. Lift the scanner cover, remove any jammed paper 
inside, and lower the scanner cover.
4. Close the ADF cover and reload the paper.
Faxing Problems
■Make sure the recipient’s fax machine is turned on and working.
■Make sure the LINE port on the product is connected to a telephone wall jack. 
Verify that the telephone wall jack works by connecting a phone to it.
■Make sure the...

54Where to Get Help
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support 
(Canada) and select your product for solutions to common problems. You can 
download drivers and documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (WorkForce 520/525 Series)
■Product...

Notices55
Notices
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions:
■Be sure to follow all warnings and instructions marked on the product.
■Use only the type of power source indicated on the product label.
■Use only the power cord that comes with the product. Use of another cord may cause 
fires or shock. Do not use the cord with any other equipment.
■Place the product near a wall outlet where the plug can be easily unplugged.
■If you won’t be...

56Notices
■Do not open the scanner section while the product is copying, printing, scanning, or 
faxing.
■Do not touch the flat white cable inside the product.
■Do not spill liquid on the product.
■Be careful not to trap your fingers when closing the scanner cover or scanner.
■Adjust only those controls that are covered by the operating instructions. Except as 
specifically explained in your documentation, do not attempt to service the product 
yourself.
■Unplug the product and refer servicing to...

Notices57
■If you remove an ink cartridge for later use, protect the ink supply area from dirt and 
dust and store it in the same environment as the product. Note that there is a valve in 
the ink supply port, making covers or plugs unnecessary, but care is needed to prevent 
the ink from staining items that the cartridge touches. Do not touch the ink cartridge 
ink supply port or surrounding area. Do not store cartridges upside down.
Telephone Equipment Safety Instructions
When using telephone...

58Notices
FCC Compliance Statement
For United States Users
This equipment complies with Part 68 of the FCC rules and the requirements adopted by 
the ACTA. On the back side is a label that contains, among other information, the FCC 
registration number and the ringer equivalence number (REN) for this equipment. You 
must, upon request, provide this information to your local telephone company. The 
information associated with the services the equipment is to be connected are REN: 0.0B
, 
Jack type:...

Notices59
A plug and jack used to connect this equipment to the premises wiring and telephone 
network must comply with the applicable FCC Part 68 rules and requirements adopted by 
the ACTA. A compliant telephone cord and modular plug is provided with this product. 
It is designed to be connected to a compatible modular jack that is also compliant. See 
installation instructions for details.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use 
a computer or other...

60Notices
WARNING 
The connection of a non-shielded equipment interface cable to this equipment will 
invalidate the FCC Certification of this device and may cause interference levels which 
exceed the limits established by the FCC for this equipment. It is the responsibility of the 
user to obtain and use a shielded equipment interface cable with this device. If this 
equipment has more than one interface connector, do not leave cables connected to 
unused interfaces. Changes or modifications not...