Epson Stylus Pro GS6000 User Manual

101
Solving Problems|101
The following table lists the messages in alphabetical order and includes an 
explanation and instructions for correcting the problem.
Message ExplanationResponse
CARRIAGE LOCKED
RELEASE THE CARRIAGE 
LOCKThe print head is locked. Remove the bracket securing the print head; 
see page 27.
COMMAND ERROR
CHECK DRIVER 
SETTINGSYou may be using the wrong 
printer driver.
Damaged data was sent to the 
printer or the data has an 
incorrect command.Press and hold the  Pause button for...

102
102|Solving Problems
INK CARTRIDGE ERROR
REPLACE CARTRIDGEThere is a problem with the 
installed cartridge.Remove the cartridge and make sure there is 
no condensation on it. Leave the cartridge 
uninstalled for four hours or more before 
reinstalling it.
If you reinstall the cartridge and still see this 
error message, install a new cartridge. See 
page 75 for instructions.
INK COVER OPEN
CLOSE RIGHT AND LEFT 
INK COVERSThe indicated ink covers are 
open.Close the indicated ink covers.
INK COVER...

103
Solving Problems|103
PAPER ERROR
LOAD PAPER PROPERLYPrinter cannot detect paper. Make sure the roll is cut evenly. 
Release the paper lever and reload paper. See 
page 43 for instructions.
PAPER JAM
REMOVE PAPERPaper has jammed in the 
printer.Release the paper lever and remove the 
jammed paper. Turn the printer off and then 
back on; see page 107 for more information.
PAPER OUT
LOAD PAPERPaper ran out or has not 
ejected properly.Release the paper lever and load paper again. 
See page 43 for...

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Solving Operational Problems
If you can’t turn the printer on, if it stops printing unexpectedly, or if 
nothing prints, check the following: 
The printer is plugged securely into a working electrical outlet that’s not 
controlled by a switch or timer.
The interface cable is securely connected to the printer and your system.
The voltage supplied by the electrical outlet matches the voltage on the 
printer’s rating label. If not, turn off the power and unplug the power 
cord...

105
Solving Problems|105
Improving Print Quality
Try the solutions in the following table if you need to improve print quality.
ProblemSolution 
Your print is grainy, has 
misregistration or ghosting, 
or has banding.◗Check the ink indicators and light to see if you are low on ink. Replace ink 
cartridges if necessary, as described on page 75.
◗Run a nozzle check and cleaning cycle. See page 73 for instructions. 
◗Align the print head; see page 61.
◗Check that the heater settings are correct for your...

106
106|Solving Problems
Solving Media Problems
If media feed or media jam problems occur frequently, try one or more of 
the following solutions:
Try adjusting the Paper Suction, heater settings, and other settings for 
your media. See page 56 for more information. 
Make sure the media is not folded, wrinkled, or damp. If it tends to curl 
at the edges, load it using the paper holder plates. See page 48 for 
instructions.
Make sure the printer’s environment falls within the required 
temperature and...

107
Solving Problems|107
Clearing Media Jams
When media gets jammed in the printer, printing stops and you see a 
PAPER JAM message on the LCD display. Follow these steps to clear a jam:
1. Turn off the printer.
2. Open the front cover.
3. Slide the print head to the right and off of the jammed media.
4. Release the paper lever.
 

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108|Solving Problems
5. Using a razor blade or other cutting tool, cut off the media by guiding 
the tool along the cutting groove in the post heater as shown.
6. Turn the roll backward using the roll paper holders and remove any 
remaining media from the feed slot.
7. Remove any remaining pieces of torn or jammed media from the 
printer.
8. Close the front cover.
9. Press the PPower button to turn the printer back on.
10. Make sure the 
Checkbpaper light is on and the following message 
appears on...

109
109
This Appendix identifies the printer parts (below), summarizes the functions 
of the control panel’s lights and buttons (see page 110), describes the 
messages and icons you may see on the LCD display (see page 113), and lists 
the available menu settings (see page 114) and Maintenance Mode settings 
(see page 120).
Printer Parts
Appendix A: 
Printer Parts 
and Controls 
Summary
Roll paper 
holderPaper lever Control panel
Ink cartridge 
compartment Ink cartridge 
compartmentFront cover
Network...

110
110|Printer Parts and Controls Summary
Control Panel Buttons and Lights
Buttons
LCD 
display Power 
button and 
light
Pause/resume 
or delete button 
and lightHeater Type 
button paper and ink 
Check lightsMenu or 
cleaning button
Paper feed 
backward button
Paper feed 
forward buttonHigh Heat 
button and 
light
Low Heat 
button and 
lightEnter 
button
Control 
panel
Error alert lamp 
(if flashing, an 
error has 
occurred)
ButtonDescription
PPower Turns the printer on and off
Pause Stops printing...