Epson Stylus Pro GS6000 User Manual
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101 Solving Problems|101 The following table lists the messages in alphabetical order and includes an explanation and instructions for correcting the problem. Message ExplanationResponse CARRIAGE LOCKED RELEASE THE CARRIAGE LOCKThe print head is locked. Remove the bracket securing the print head; see page 27. COMMAND ERROR CHECK DRIVER SETTINGSYou may be using the wrong printer driver. Damaged data was sent to the printer or the data has an incorrect command.Press and hold the Pause button for three seconds to cancel the print job. Make sure you installed the correct driver for your printer. DRAIN TANK FULL DRAIN WASTE INK FROM THE DRAIN TANKThe waste ink tank is full. Dispose of the waste ink in the waste ink tank. See page 78 for instructions. FRONT COVER OPEN CLOSE FRONT COVERFront cover is open. Close the front cover. F/W INSTALL ERROR UPDATE FAILED RESTART THE PRINTERFirmware update failed. Restart the printer, then update the firmware again; see page 38 for instructions. INK CARTRIDGE NON-GENUINE CARTRIDGE MAY NOT PERFORM AT OPTIMUM. CONTINUE? A non-genuine ink cartridge is installed.Press the r button to select NO and replace the ink cartridge with a genuine Epson ink cartridge; see page 75. Otherwise, press l to select YES. INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGESA non-genuine ink cartridge is installed.Replace the ink cartridge with a genuine Epson ink cartridge; see page 75. INK CARTRIDGE REPLACE INK CARTRIDGEInk cartridge(s) are expended (printing stops).Replace the ink cartridge(s) indicated on the LCD display; see page 75. INK CARTRIDGE DO YOU ACCEPT THIS? A non-Epson ink cartridge is installed. Press the r button to select DECLINE and replace the ink cartridge with a genuine Epson ink cartridge; see page 75. Pressing l to select ACCEPT may cause damage not covered by your warranty.
102 102|Solving Problems INK CARTRIDGE ERROR REPLACE CARTRIDGEThere is a problem with the installed cartridge.Remove the cartridge and make sure there is no condensation on it. Leave the cartridge uninstalled for four hours or more before reinstalling it. If you reinstall the cartridge and still see this error message, install a new cartridge. See page 75 for instructions. INK COVER OPEN CLOSE RIGHT AND LEFT INK COVERSThe indicated ink covers are open.Close the indicated ink covers. INK COVER OPEN CLOSE LEFT INK COVER INK COVER OPEN CLOSE RIGHT INK COVER INK LOWInk cartridge(s) are nearly expended (printing continues).Make sure you have replacement cartridges available; see page 75. Print quality may decline when ink is low. LEVER RELEASED LOAD PAPERPaper is not loaded. Load paper and set the lever to the Secured position. See page 43 for instructions. LEVER RELEASED LOWER THE PAPER SET LEVERPaper lever is released. Set the paper lever to the Secured position. Start printing again from the beginning for best results. MAINT COVER OPEN CLOSE RIGHT MAINT COVERThe indicated maintenance cover is open.Close the indicated maintenance cover. MAINT COVER OPEN CLOSE LEFT MAINT COVER MAINTENANCE REQUESTA printer part may need to be replaced soon. Note the code number and contact Epson as described on page 11. NO CARTRIDGE INSTALL INK CARTRIDGEInk cartridge(s) not installed. Install ink cartridge(s); see page 75. If you just replaced a cartridge when this message appeared, do not reinstall the cartridge that caused the error. Message ExplanationResponse
103 Solving Problems|103 PAPER ERROR LOAD PAPER PROPERLYPrinter cannot detect paper. Make sure the roll is cut evenly. Release the paper lever and reload paper. See page 43 for instructions. PAPER JAM REMOVE PAPERPaper has jammed in the printer.Release the paper lever and remove the jammed paper. Turn the printer off and then back on; see page 107 for more information. PAPER OUT LOAD PAPERPaper ran out or has not ejected properly.Release the paper lever and load paper again. See page 43 for instructions. PAPER SKEW LOAD PAPER PROPERLYPaper is not loaded straight. Release the lever and load the paper correctly. Then return the lever to the Secured position. PRINTER ERROR RESTART THE PRINTERYou tried to print while an error condition was present.Press the PPower button to turn off the printer. Unplug the printer and wait 30 seconds. Then plug it in and turn it back on. SERVICE CALL ERRORIf the error code is 1133 or 1137, the print head is locked.Remove the bracket securing the print head; see page 27. If the error code is 3000, a power cord is not plugged into the printer properly.Press the PPower button to turn off the printer. Unplug the printer and wait 30 seconds. Then plug it in securely and turn it back on. If the message remains, contact Epson as described on page 11. An error has occurred. Note the error number, then turn the printer off. Unplug the printer and wait 30 seconds. Then plug it in and turn it back on. If the message remains, contact Epson as described on page 11. Message ExplanationResponse
104 104|Solving Problems Solving Operational Problems If you can’t turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following: The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer. The interface cable is securely connected to the printer and your system. The voltage supplied by the electrical outlet matches the voltage on the printer’s rating label. If not, turn off the power and unplug the power cord immediately. Contact Epson for assistance; see page 11 for details. Media is loaded correctly. The heaters have reached their selected temperature; this is necessary before printing can start. If none of these suggestions help, try the solutions below. ProblemSolution Printing will not start.◗If the heaters have not reached the selected temperature for your media, printing cannot start. Wait for the heaters to reach the desired temperature; see page 112. The printer stops printing unexpectedly.◗If the Pause light is flashing, the printer is performing a maintenance procedure. Check the display message and lights on the control panel. Wait until the Pause light stops flashing. ◗Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on page 100. Nothing prints. ◗Turn off the printer and computer. Make sure the interface cable is securely plugged in. Then restart the printer and computer. ◗Make sure the interface cable meets the requirements; see page 11.
105 Solving Problems|105 Improving Print Quality Try the solutions in the following table if you need to improve print quality. ProblemSolution Your print is grainy, has misregistration or ghosting, or has banding.◗Check the ink indicators and light to see if you are low on ink. Replace ink cartridges if necessary, as described on page 75. ◗Run a nozzle check and cleaning cycle. See page 73 for instructions. ◗Align the print head; see page 61. ◗Check that the heater settings are correct for your media; see page 118. ◗Try adjusting your paper configuration settings. See page 56 for instructions. ◗If you still have problems with print quality, try cleaning the cleaning wiper and print head casing (see page 79), or replacing the flushing pad (see page 84). If necessary, wash the ink system (see page 86). Colors are incorrect or missing.◗Run a nozzle check and cleaning cycle; see page 73. ◗Check the expiration date printed on the ink cartridge. If the cartridge is too old, replace it as described on page 75. ◗Check that the heater settings are correct for your media; see page 118. ◗Check the ink indicators and light, and replace ink cartridges if your ink supply is low, as described on page 70. ◗Make sure color settings in your application are correct. Your print has gaps or appears faint.◗Check the expiration date printed on the ink cartridge. If the cartridge is too old, replace it as described on page 75. ◗Check that the heater settings are correct for your media; see page 118. ◗Run a nozzle check and cleaning cycle (see page 73). ◗Check the ink indicators and light and replace ink cartridges if your ink supply is low, as described on page 70. ◗Try adjusting your paper configuration settings. See page 56 for instructions. ◗If you still have problems with print quality, try cleaning the cleaning wiper and print head casing (see page 79), or replacing the flushing pad (see page 84). If necessary, wash the ink system (see page 86).
106 106|Solving Problems Solving Media Problems If media feed or media jam problems occur frequently, try one or more of the following solutions: Try adjusting the Paper Suction, heater settings, and other settings for your media. See page 56 for more information. Make sure the media is not folded, wrinkled, or damp. If it tends to curl at the edges, load it using the paper holder plates. See page 48 for instructions. Make sure the printer’s environment falls within the required temperature and humidity range. See page 121 for details. Make sure the media is not too thick or too thin. See page 122 for specifications. Make sure no foreign objects are inside the paper path and no paper dust has accumulated on the pressure rollers. See page 89 for instructions. Make sure the printer isn’t located in a brightly lit area or in direct sunlight; the paper sensors may not operate correctly. Your print appears blurry or smeared.◗Try adjusting your paper configuration settings. See page 56 for instructions. ◗Your media doesn’t meet the required specifications or wasn’t stored in a dry, humidity-free environment. Load new media. ◗Check that the heater settings are correct for your media; see page 118. ◗Ink has leaked into the paper path or onto the pressure rollers. See page 89 for cleaning instructions. ◗The print head height adjustment lever may be in too high a position for your media. Place the head height adjustment lever in the lower position (see page 54). ◗Run a nozzle check and cleaning cycle (see page 73). ◗If you still have problems with print quality, try cleaning the print head cleaning wiper and print head casing (see page 79), or replacing the flushing pad (see page 84). If necessary, wash the ink system (see page 86). ProblemSolution
107 Solving Problems|107 Clearing Media Jams When media gets jammed in the printer, printing stops and you see a PAPER JAM message on the LCD display. Follow these steps to clear a jam: 1. Turn off the printer. 2. Open the front cover. 3. Slide the print head to the right and off of the jammed media. 4. Release the paper lever.
108 108|Solving Problems 5. Using a razor blade or other cutting tool, cut off the media by guiding the tool along the cutting groove in the post heater as shown. 6. Turn the roll backward using the roll paper holders and remove any remaining media from the feed slot. 7. Remove any remaining pieces of torn or jammed media from the printer. 8. Close the front cover. 9. Press the PPower button to turn the printer back on. 10. Make sure the Checkbpaper light is on and the following message appears on the LCD display: PAPER OUT LOAD PAPER. Then reload your media. WA R N I N G : Do not place your fingers in the path of the cutting tool to avoid injuring yourself.
109 109 This Appendix identifies the printer parts (below), summarizes the functions of the control panel’s lights and buttons (see page 110), describes the messages and icons you may see on the LCD display (see page 113), and lists the available menu settings (see page 114) and Maintenance Mode settings (see page 120). Printer Parts Appendix A: Printer Parts and Controls Summary Roll paper holderPaper lever Control panel Ink cartridge compartment Ink cartridge compartmentFront cover Network interface USB interface Maintenance cover Error alert lamp Waste ink tank Feet Caster AC inlets Auto Take-Up Reel Post heater Maintenance cover Paper holder plate Platen heater Pressure rollers Paper feed slot Waste ink tank spigot and valve Paper guide pre heater Roll paper holder
110 110|Printer Parts and Controls Summary Control Panel Buttons and Lights Buttons LCD display Power button and light Pause/resume or delete button and lightHeater Type button paper and ink Check lightsMenu or cleaning button Paper feed backward button Paper feed forward buttonHigh Heat button and light Low Heat button and lightEnter button Control panel Error alert lamp (if flashing, an error has occurred) ButtonDescription PPower Turns the printer on and off Pause Stops printing temporarily Resumes printing when printing was paused In menu mode, returns the printer to READY state When held for three seconds, deletes the print job rMenuAccesses the printer menus Selects menus and settings within menu mode During printing, enters the PRINTER STATUS menu When held for three seconds, cleans the print head lHeater Type Selects the type of heater you want to adjust with High Heat or Low Heat button Goes back to previous menu within menu mode