Epson Stylus Pro 9890 User Manual

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Solving Miscellaneous Printing Problems
If your printouts are not what you expected, try the suggestions below:
Nothing prints. ◗Turn off the printer and computer. Make sure the interface cable is securely 
plugged in. Then restart the printer and computer.
◗Make sure the interface cable meets the requirements; see page 13 or 14.
◗The printer port setting doesn’t match the printer connection port 
(Windows).
Windows 7 and Windows Vista: Click   > Control Panel > Hardware 
and...

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Blank paper is printed.◗Make sure your software is installed correctly and the printer is selected.
◗Make sure the Paper Size setting in your printer software is correct for the 
paper you’re using.
◗Make sure the Paper Source setting in your printer software is correct.
A ruled line on your print 
appears to shift.◗Align the print head as described on page 152.
◗Run a nozzle check and cleaning cycle; see page 148.
Color images print in black 
only.◗Make sure the Color setting is...

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Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the 
following solutions:
For roll paper, try adjusting the Paper Suction setting. See page 81 for 
more information. You can also adjust this setting through your printer 
driver.
For heavy or thick media, follow the instructions on page 74 to load the 
media correctly.
Make sure the paper is not folded, wrinkled, or damp.
Make sure the printer’s environment falls within the required...

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Fixing Paper Eject Problems
If the paper is curled too tightly to eject properly, make sure the paper guides 
are attached to the printer. There are two paper guides for the Epson Stylus 
Pro 7890 and five for the Pro 9890.
Attach the guides to the bottom of the printer as shown:
Do one of the following:
If you are feeding paper in front of the printer, 
move the guides to the forward position.
If you are feeding paper backward (under the 
printer), gently squeeze the paper...

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Clearing Paper Jams
When roll paper gets jammed in the printer, printing stops and you see a 
PAPER JAM message on the LCD screen. Follow these steps to clear a paper 
jam:
1. Cut the paper at the paper insertion slot.
2. Press the   button to release the paper.
3. Rewind the paper.
 

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4. Open the front cover if necessary.
5. Carefully pull down the jammed paper.
Caution: To avoid damaging the printer, do not touch the cables around 
the print head or the roller, ink absorption pad, or ink tubes. 
6. Close the front cover, if necessary. Press the PPower button to turn the 
printer off and then back on.
 

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Solving Problems With the Optional Auto 
Take-Up Reel
If you have problems using the optional Auto Take-Up Reel, try these 
solutions:
Make sure you turned the printer off and then on again after installing 
the Auto Take-Up Reel, and that the cable is securely connected to both 
the printer and Auto Take-Up Reel.
Make sure the Auto switch is set for the direction in which you loaded 
the paper to be taken up. See page 203 for details.
Make sure you pressed the printer’s lPaper...

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Windows
1. Do one of the following:
Windows 7 and Windows Vista: Click   
> Control Panel > 
Uninstall a program
. Select EPSON Printer Software in the program 
list.
Windows XP: Click 
Start > Control Panel > Add or Remove 
Programs. 
Select EPSON Printer Software in the program list and 
click 
Change/Remove.
2. Select your printer icon and click 
OK. Follow the on-screen instructions 
to uninstall your software.
3. If you want to reinstall your printer software, restart your...

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Clearing Stored Print Information
Your Epson printer stores various print information for the last 10 jobs 
printed, such as print job name, computer name, date, time, number of 
prints, etc.
If you wish to clear this information (for example, before selling your Epson 
printer to another party), you may do so by running the printer’s nozzle 
check pattern 10 times. See “Running the Nozzle Check and Head Cleaning 
Utilities” on page 148.
Environmental
OperationStorage
Temperature50 to 95 °F 
(10...

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Electrical
Check the label on the back of your printer for voltage information.
Dimensions and Weight
Printer Interfaces
USB (1.1 and 2.0 compatible)
Ethernet 10/100 BaseT
SpecificationDescription
Input voltage range90 V to 264 V
Rated frequency range50 to 60 Hz 
Input frequency range49.5 to 60.5 Hz
Rated current1.0 A at 120 V 
0.5 A at 220 V 
Power consumptionEpson Stylus Pro 7890:
Approx. 70 W
Approx. 16 W in low-power mode
Approx. 1 W or less in power off mode
Epson Stylus Pro...