Epson Stylus Pro 9450 User Manual
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Problem Solver301 Horizontal banding Try one or more of these solutions: ❏For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See the online help for more information. For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog. Make sure it is correct for the paper you are using, see the online help for more information. ❏Make sure the printable side of the paper is face-up. ❏Run the Head Cleaning utility to clear any clogged ink nozzles. For Windows, see “Using the Printer Utilities” on page 31. For Mac OS X, see “Using Printer Utilities” on page 53. You can also clean the print head nozzles using the control panel. To clean the print head nozzles, press the Menu r button for 3 seconds. ❏Check the Paper Feed value. Reduce the value to improve light banding, and increase it for dark banding. See the online help for more information. ❏Check the Ink check light. If necessary, replace ink cartridges. See “Replacing Ink Cartridges” on page 245.
Problem Solver302 Vertical misalignment or banding Try one or more of these solutions: ❏For Windows, turn off the High Speed setting in the Quality Options dialog box. See the online help for more information. For Mac OS X, turn off the High Speed setting in the Print Settings selected in the Print dialog. See the online help for more information. ❏Run the Print Head Alignment utility. For Windows, see “Using the Printer Utilities” on page 31. For Mac OS X, see “Using Printer Utilities” on page 53.
Problem Solver303 Faint printout or gaps Try one or more of these solutions: ❏Make sure that the ink cartridges do not exceed the expiry date. The expiry date is labeled on the outside of the ink cartridge. ❏For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See the online help for more information. For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog. Make sure it is correct for the paper you are using. See the online help for more information. ❏Run the Head Cleaning utility to clear any clogged ink nozzles. For Windows, see “Using the Printer Utilities” on page 31. For Mac OS X, see “Using Printer Utilities” on page 53. You can also clean the print head nozzles using the control panel. To clean the print head nozzles, press the Menu r button for 3 seconds. ❏Check the Ink check light. If necessary, replace ink cartridges. See “Replacing Ink Cartridges” on page 245. ❏Select Standard as Platen Gap in the Paper Configuration dialog box. See the online help for more information.
Problem Solver304 Blurry or smeared printout Try one or more of these solutions: ❏For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See the online help for more information. For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog. Make sure it is correct for the paper you are using. See the online help for more information. ❏If the paper you are using is not supported by the printer driver, make the paper thickness setting in Menu mode. See “CUSTOM PAPER” on page 172. ❏Make sure your paper is dry and the printable side is face-up. Also, make sure you are using the correct type of paper. See “Paper” on page 353 for specifications. ❏Ink may have leaked inside the printer; wipe the inside of the printer with a soft, clean cloth. ❏Run the Head Cleaning utility. For Windows, see “Using the Printer Utilities” on page 31. For Mac OS X, see “Using Printer Utilities” on page 53. You can also clean the print head nozzles using the control panel. To clean the print head nozzles, press the Menu r button for 3 seconds.
Problem Solver305 Color documents print in black only Try one or more of these solutions: ❏Make sure the color data settings in your application are correct. ❏For Windows, make sure Color or Color/B&W Photo is set in the Main menu. See the online help for more information. For Mac OS X, make sure Color or Color/B&W Photo is set in the Print Settings selected in the Print dialog. See the online help for more information. Printing could be faster Try one or more of these solutions: ❏For Windows, select the High Speed check box in the Quality Options dialog box. See the online help for more information. For Mac OS X, select the High Speed check box in the Print Settings selected in the Print dialog. See the online help for more information. ❏For Windows, select Quality Options for the Print Quality in the Main menu. In the Quality Options dialog box, move the slider towards Speed to increase print speed. See the online help for more information. For Mac OS X, select Automatic mode and move the slider towards Speed in the Print Settings selected in the Print dialog to increase print speed. See the online help for more information. ❏Do not run too many applications at the same time. Close any applications you are not using.
Problem Solver306 ❏Change the interface of your computer to USB 2.0. ❏Delete unnecessary files to make room on your hard disk drive. Roll paper cannot be cut Try one or more of these solutions: ❏Make sure that paper cutter cover is set correctly. See “Replacing the Paper Cutter” on page 261. ❏Make sure that the Roll Auto Cut On is selected as the Paper Source on the LCD panel. If not, press the Paper Source l button to select it. ❏Make sure that Normal Cut, Single Cut, or Double Cut is selected as the Auto Cut in the printer driver. See “Roll paper cut for borderless printing” on page 97. ❏Cut the roll paper by hand if necessary. Check that the paper thickness of the roll paper loaded in the printer matches the paper specification (see “Paper” on page 353). If so, the paper cutter may be blunt and require replacement. See “Replacing the Paper Cutter” on page 261. Note: If you use roll paper other than Epson special media, see the user documentation included with the paper, or contact your supplier.
Problem Solver307 Paper feed or paper jam problems occur frequently Try one or more of these solutions: ❏Before loading paper and guiding it through the paper insertion slot, adjust paper suction. To adjust the paper suction using the printer driver, see the online help for more information To adjust the paper suction using the control panel, see “CUSTOM PAPER” on page 172. ❏Make sure the paper is not folded or wrinkled. ❏Make sure the paper is flattened. ❏Make sure printing occurs within the operational temperature range. ❏Make sure the paper is not damp. ❏Make sure the paper is not too thick or too thin. See “Paper” on page 353. ❏Make sure no foreign objects are inside the printer. ❏For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See the online help for more information. For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog. Make sure it is correct for the paper you are using. See the online help for more information.
Problem Solver308 ❏Make sure that the platen gap setting matches your paper. You can change the platen gap setting in the PRINTER SETUP of Menu mode. See “PLATEN GAP” on page 163. ❏For non-Epson special media, check the paper type selected in the CUSTOM PAPER of Menu mode. See “Making the paper settings” on page 188. Whenever loading non-Epson special media, test if the paper can be loaded correctly before printing. To clear Paper jams, see “Clearing paper jams” on page 312. Roll paper does not eject properly Roll paper is wound tightly and may feed with a curl. If so, attach the paper guides to the printer. c Caution: The paper guides only need to be used when the paper feeds with a curl; otherwise your printouts may be damaged.
Problem Solver309 Note: There are two paper guides for EPSON Stylus Pro 7880/7880C/7450 and five for EPSON Stylus Pro 9880/9880C/9450. When feeding paper forward Attach the paper guides to the printer so they rest on the front of the paper basket.
Problem Solver310 When feeding paper backward Attach the paper guides to the printer so that they rest on the back of the paper basket.