Epson Stylus Pro 9400 User Manual

Problem Solver321
8
8
8
8
8
8
8
8
8
8
8
8
English
CLEANING ERROR
PRESS PAUSE 
BUTTONThe nozzles are still 
clogged.Run the Head Cleaning 
utility. For Windows, see 
“Cleaning the print 
head” on page 70. For 
Mac OS 9.x, see 
“Cleaning the print 
head” on page 142. For 
Mac OS X, see 
“Cleaning the print 
head” on page 194.
SENSOR ERROR
LOAD DIFFERENT 
PAPERThe loaded paper does 
not match the paper 
type selected.Match the loaded 
paper with the paper 
type. See “Buttons” on 
page 198.
PAPER EJECT...

322Problem Solver
PAPER SKEW
LOAD PAPER 
PROPERLYThe paper is not loaded 
straight, and needs to be 
aligned.Release the paper 
lever, and then set the 
paper properly. Finally, 
set the paper lever to 
the secured position. 
See “Loading roll 
paper” on page 250.
PAPER CUT ERROR
REMOVE UNCUT 
PAPERPaper is not cut correctly 
when Roll Auto Cut On 
 is selected.Release the paper 
lever, and then remove 
the uncut paper. 
Finally, set the paper 
lever to the secured 
position.
The paper cutter may 
not be...

Problem Solver323
8
8
8
8
8
8
8
8
8
8
8
8
English
MISMATCH ERROR
MAKE SURE THAT 
THE INK 
CARTRIDGE AND 
DRIVER SETTINGS 
MATCHThe cartridge option of 
the printer driver has not 
been changed yet.Stop printing, and then 
press and hold the 
Pause button for 3 
seconds. Finally, select 
the correct ink 
cartridge in the printer 
driver according to the 
actual ink cartridge set 
on the printer. See 
“Updating the printer 
driver information” on 
page 297. If you want to 
continue printing, press 
the...

324Problem Solver
INK OUT
INSTALL NEW 
CARTRIDGEThe ink cartridge is 
empty.Replace the empty ink 
cartridge with a new 
one. See “Replacing Ink 
Cartridges” on page 
285.
INK CARTRIDGE 
ERROR
CHECK 
CARTRIDGEAn ink cartridge with the 
wrong product code is 
installed.Remove the ink 
cartridge, and then 
install an ink cartridge 
with the correct 
product code. See 
“Consumable 
Products” on page 375.
The wrong Black ink 
cartridge (either Matte 
Black or Photo Black) is 
installed.Remove the Black ink...

Problem Solver325
8
8
8
8
8
8
8
8
8
8
8
8
English
NO CARTRIDGE
INSTALL INK 
CARTRIDGENo ink cartridge is 
installed.Install an ink cartridge.
MAINT TANK FULL
REPLACE THE LEFT 
SIDE 
MAINTENANCE 
TANKThe left side 
maintenance tank is full.Replace the left side 
maintenance tank with 
a new one. See 
“Replacing the 
Maintenance Tank” on 
page 299.
MAINT TANK FULL
REPLACE THE 
RIGHT SIDE 
MAINTENANCE 
TANKThe right side 
maintenance tank is full.Replace the right side 
maintenance tank with 
a new one. See...

326Problem Solver
COVER OPEN
CLOSE COVERThe front cover is open. Close the front cover.
LEVER RELEASED
LOAD PAPERThe paper is not loaded. Load the paper.
LEVER RELEASED
LOWER THE PAPER 
SET LEVERThe paper lever is in the 
released position.Move the paper lever 
to the secured position.
INK CARTRIDGE
INSTALL INK 
CARTRIDGEThe ink lever is raised, but 
no ink cartridge is 
installed.Install the ink cartridge, 
and then lower the ink 
lever.
PAPER JAM
REMOVE PAPERPaper is jammed in the 
printer.Release the...

Problem Solver327
8
8
8
8
8
8
8
8
8
8
8
8
English
The printer does not turn on or stay on
When the Pause light does not come on and mechanism 
initialization does not start even when the Power 
 button is 
pressed to turn on the printer, try the following solutions for the 
problem.
F/W INSTALL ERROR
UPDATE FAILED 
RESTART THE 
PRINTERThe printer fails to 
update the FirmWare.Restart the printer, and 
then update the 
FirmWare again.
I/F CARD ERROR
CHECK CARD TYPEThe installed interface 
card cannot be...

328Problem Solver ❏Turn off the printer and make sure the power cord is securely 
plugged into the printer.
❏Make sure your outlet works and is not controlled by a wall 
switch or timer.
❏Make sure the supplied voltage to the printer matches the 
rating voltage labeled on the printer. If not, turn off the printer 
and unplug the power cord immediately. Contact your dealer 
for assistance. See “Contacting Customer Support” on page 
352.
c
Caution:
If the supplied voltage and rating voltage do not match,...

Problem Solver329
8
8
8
8
8
8
8
8
8
8
8
8
English
For Windows XP
1. Click Start, click Control Panel, click Printers and Other 
Hardware, and then click Printers and Faxes. 
2. Right-click EPSON Stylus Pro XXXX.
3. Select Set As Default Printer, then close the window.
For Windows Me, 98, and 2000
1. Click the Start button, point to Settings and select Printers.
2. Right-click EPSON Stylus Pro XXXX in the Printers window.
3. Select Set As Default, then close the Printers window.
For Mac OS 9.x
1. Click...

330Problem Solver
For Windows XP
1. Click Start, click Control Panel, click Printers and Other 
Hardware, and then click Printers and Faxes. 
2. Right-click EPSON Stylus Pro XXXX, then select Properties.
3. Click the Ports tab.
4. Make sure that your printer port is selected.
For Windows Me or 98
1. Click Start, point to Settings, and then select Printers.
2. Right-click EPSON Stylus Pro XXXX in the Printers window, 
then select Properties.
3. Click the Details tab.
4. Make sure that your printer driver...