Epson Stylus Pro 10600 User Manual

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Improving Print Quality
You can often improve print quality by doing the following:
Run a nozzle check and cleaning cycle. See page 5-4 for instructions.
Align the print head. See page 5-7 for instructions.
When you send a print job, make sure your Media Type setting is 
correct for the type of paper you’re using. For more information, see 
page 2-7. 
UNABLE TO 
PRINT—You tried to print while 
an error condition was 
present or the ink 
compartment cover 
was open.After 3 seconds the message disappears. 
Press the Pause button to exit SelecType 
mode. If the message appears again, clear the 
error before you print.
NOZZLE CHECK 
ERRORThe nozzle check 
pattern did not print 
correctly.Press and hold the Cleaning button on the 
control panel for at least 3 seconds to begin 
cleaning the print head.
COMMAND ERRORYou’re using the wrong 
printer driver.Make sure you installed the correct driver for 
your printer:
Stylus Pro 10600DYE driver for 
Photographic Dye
Stylus Pro 106000CF driver for Archival ink
Stylus Pro 10600UC driver for UltraChrome 
ink
Damaged data was 
sent to the printer.To clear the data, press the printer’s Power 
button to turn the printer off. Wait for about a 
minute, then turn the printer on again.
MAINTENANCE 
REQ. —A printer part will need 
to be replaced soon. Note the error number and contact EPSON as 
described on page 3. 
MAINTENANCE 
REQ 0100—The waste ink system 
is almost full.Call an authorized EPSON servicer to schedule 
replacement of the waste ink system. 
SERVICE REQ. All lights 
flashingAn error has occurred. Note the error number, and turn the printer off 
and then on. If the message remains, contact 
EPSON as described on page 3.
SERVICE REQ. 
00000100All lights 
flashingThe waste ink system 
is full.Contact EPSON to have the waste ink system 
replaced.
Error messages (continued)
Message LightExplanationResponse
 
						

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If none of these suggestions help, try the solutions on the following page.
Print quality problems
ProblemSolution 
Your print has banding 
(light or dark lines), or 
straight lines appear 
jagged or misaligned.Run a nozzle check and cleaning cycle. See page 5-4 for instructions. 
Align the print head, as described on page 5-7.
To eliminate banding, choose 1440 dpi as your resolution.
If you’re using cut sheet media, make sure the printable side is face up.
Check the Ink Out lights to see if you are low on ink. Replace ink cartridges if 
necessary, as described on page 5-10.
Use the EPSON printer driver and make sure the Media Type setting is correct for 
the media you’re printing on. 
Deselect the High Speed setting (for bi-directional printing) in your printer driver’s 
Advanced dialog box. 
Use the Paper Configuration menu to make any needed adjustments. See 
page 2-28 to access the settings from the control panel; if your printer uses 
UltraChrome ink, you can access the settings from the EPSON driver software (see 
page 3-10 for Macintosh or page 4-10 for Windows).
Try changing the Paper Feed Adjustment to tune out banding. 
Decrease the Paper Suction level if you’re printing on thin paper that’s getting 
saturated with ink.
If printing occurs faster than your computer can send data, the printer may pause 
during a print job. This lets the ink dry, causing a discolored band when the job 
resumes. Increase the Drying Time to ensure that ink blends more smoothly. 
Decrease the ink saturation level using the Color Density setting (UltraChrome 
printers only; see page 2-28).
If your paper is of unusual thickness, reset the platen gap (page 2-25) and profile 
your paper’s thickness (page 2-29); if you have an UltraChrome printer and you 
know the paper’s thickness, you can enter it directly (see page 2-28). 
Colors are incorrect or 
missing.Make sure the Media Type setting in the printer software is correct for the media 
you’re printing on.
If you’re using cut sheet media, make sure the printable side is face up.
Run a nozzle check and cleaning cycle (see page 5-4).
Check the Ink Out lights to see if you are low on ink. Replace ink cartridges if 
necessary, as described on page 5-10.
Make sure color settings in your application or printer software are correct.
 
						

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Your print has gaps or 
appears faint.Check the expiration date printed on each of the ink cartridges. If the cartridge is 
too old, replace it as described on page 5-10. 
Make sure the Media Type setting in the printer software is correct for the media 
you’re printing on.
Run a nozzle check and cleaning cycle (see page 5-4). 
Check the Ink Out lights and replace ink cartridges if your ink supply is low, as 
described on page 5-10.
The platen gap setting is too wide. Use the control panel to change the setting from 
WIDE to AUTO. See page 2-25 for instructions.
The paper configuration setting is too thick (for non-EPSON media). Try re-profiling 
your paper’s thickness (page 2-29).
Your print appears 
blurry or smeared.Make sure the Media Type setting in the printer software is correct for the media 
you’re printing on.
You’re using the wrong paper configuration setting (for non-EPSON media). Use 
the control panel to register and select your paper thickness and dry time. See 
page 2-28 for instructions. 
Your paper doesn’t meet the required specifications or contains too much 
moisture. Load new paper.
If you’re using cut sheet media, make sure the printable side is face up.
Ink has leaked into the paper path. Wipe the paper path area of the printer with a 
soft, clean cloth. See page 5-23 for cleaning instructions.
Deselect the High Speed setting (for bi-directional printing) in your printer 
software’s Advanced dialog box.
The platen gap setting is too narrow. Use the control panel to change the setting 
from NARROW to AUTO. See page 2-25 for instructions.
The paper configuration setting is too thin (for non-EPSON media). Try re-profiling 
your paper’s thickness (page 2-29).
Run a nozzle check and cleaning cycle (see page 5-4).
Print quality problems (continued)
ProblemSolution 
 
						

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Solving Operational Problems
If you can’t turn the printer on, if it stops printing unexpectedly, or if 
nothing prints, check the following: 
The printer is turned on and the Operate light is on.
Paper is loaded in the printer
The printer is plugged securely into a working electrical outlet that’s not 
controlled by a switch or timer.
The interface cable is securely connected to the printer and your 
computer.
The voltage supplied by the electrical outlet matches the voltage on the 
printer’s rating label. If not, turn off the power and unplug the power 
cord immediately. Contact EPSON for assistance (see page 3). 
If none of these suggestions help, try the solutions below:
Caution
To avoid damaging the 
printer, never plug it into 
an outlet with the wrong 
voltage.
Operational problems
ProblemSolution
The printer stops 
printing 
unexpectedly.If the Pause light is flashing, the printer is performing a maintenance procedure, 
waiting for data from the computer, or waiting for ink to dry. Check the display 
message and lights on the control panel. Wait until the Pause light stops flashing.
Check the display message and lights on the control panel to see if an error has 
occurred. Follow the instructions for the messages beginning on page 6-2.
The printer sounds as 
if it’s printing, but 
nothing prints.Follow the instructions beginning on page 5-4 to clean the print head.
Nothing prints.Turn off the printer and computer, then unplug the printer from the AC outlet. Make 
sure the interface cable is securely attached, then plug the printer back into the AC 
outlet. Turn the printer and computer back on. 
Make sure the interface cable meets the required specifications. See page 4 or 5.
Make sure the interface cable is directly connected to the computer without passing 
through a printer switching device, Zip
™ drive, or extension cable.
If you are using Windows NT 4.0, try uninstalling the EPSON Printer Port. Click 
Start, point to Programs and EPSON Printers, then click EPSON Printer Port 
Uninstall. Follow the messages on the screen.
The printer performs 
long cleaning cycles.This is normal and occurs more often when the printer is new (while using the first 
ink cartridges) to condition the print head for reliable operation over the life of the 
printer. 
 
						

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Solving Miscellaneous Printing Problems
If your printouts are not what you expected, try the suggestions below:
Nothing prints (cont.)The printer port setting doesn’t match the printer connection port (Windows).
Windows Me, 98, or 95: Click Start, point to Settings and select Printers. 
Right-click the EPSON Stylus Pro 10600 icon, then select Properties. Click the 
Details tab. Make sure your printer driver is selected in the Print using the 
following driver list. Then select the port to which your printer is connected in the 
Print to the following port list.
Windows XP: Click Start, then select Control Panel. Double-click Printers and 
Other Hardware, then Printers and Faxes. Right-click the icon for your printer, then 
select Properties. Click the Ports tab and make sure your printer port is selected.
Windows 2000 or NT 4.0: Click Start, point to Settings, and select Printers. 
Right-click the EPSON Stylus Pro 10600 icon, then select Properties. Click the 
Ports tab and make sure your printer port is selected.
The printer driver doesn’t have enough available memory (Macintosh). Quit all 
unnecessary applications. To increase the available memory in your Macintosh, 
select Control Panel from the Apple menu and double-click the Memory icon. You 
can increase the size of virtual memory to increase total available memory. 
Follow the directions beginning on page 6-14 to uninstall your printer software. Then 
locate your printer software CD-ROM and reinstall the software.
Operational problems (continued)
ProblemSolution
Miscellaneous printing problems
ProblemSolution
Your print has incorrect or 
garbled characters.Make sure your software is installed correctly and the printer is selected. 
If you are using Windows NT 4.0, try uninstalling the EPSON Printer Port. Click 
Start, point to Programs and EPSON Printers, then click EPSON Printer Port 
Uninstall. Follow the messages on the screen.
Clear any stalled print jobs from Monitor3 (Macintosh) or Spool Manager 
(Windows).
Turn off the printer and computer. Make sure the interface cable is securely 
plugged in at both ends.
 
						

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Your print has incorrect 
margins.Check the page size or paper size settings in your application. Make sure they 
are within the printer’s printable area.
Make sure the Paper Size setting in your printer software is correct for the 
paper you’re using.
Paper is loaded incorrectly. Follow the instructions in chapter 2 to reload the 
paper. 
The ROLL MARG (roll paper margin) setting on the control panel is incorrect. If 
you’re using roll paper, check the setting as described on page 2-26.
Your image is inverted.Turn off the Flip Horizontal setting in your printer software. See page 3-7 
(Macintosh) or 4-8 (Windows) for instructions. 
Blank paper is printed.Make sure your software is installed correctly and the printer is selected. 
Make sure the Paper Size setting in your printer software is correct for the 
paper you’re using.
Make sure the Paper Source setting in your printer software is correct. 
A ruled line on your print 
appears to shift.Align the print head as described on page 5-7.
The bottom edge of your 
print is smeared.The paper is curled toward the printable side. Flatten the paper or curl it toward 
the other side. 
Make sure the Media Type setting in your printer software is correct for the 
media you’re printing on.
You’re using the wrong paper configuration setting (for non-EPSON media). 
Use the control panel to register and select your paper thickness. See 
page 2-29 for instructions.
The platen gap setting is incorrect. Use the control panel to change the setting 
from AUTO to WIDE. See page 2-25 for instructions.
Color images print in black 
only.Make sure your software is installed correctly and the printer is selected. 
Make sure color printing is selected in your printer software.
The printer continues to 
feed paper after you have 
cancelled a job.Press the Pause button on the printer to clear any print job data in the printer’s 
buffer. Then press and hold the Pause button to reset the printer.
Too much roll paper feeds 
through the printer. When using roll paper, do not select Sheet as the paper source on the printer’s 
control panel or in your printer software. 
Miscellaneous printing problems (continued)
ProblemSolution
 
						

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Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the 
following solutions:
When you’re loading roll paper, make sure you line up the edge with the 
vertical row of holes at the printer’s paper exit. Always turn the roll back 
to remove the slack. See page 2-12 for more information.
If you’re not using a roll of paper that’s installed in the printer, secure it 
with the roll paper belt. See page 2-18
 for more information.
Do not attempt to keep in the printer more than one 3-inch core paper 
roll at a time.
For cut sheet paper, let the printer automatically load your paper so that 
it feeds correctly. Follow the instructions on page 2-19.
Roll paper cannot be cut.The paper cutter blade may be dull. Follow the instructions on page 5-20 to 
replace the blade.
The paper may be too thick to cut with the built-in cutter. Cut the paper by hand 
with scissors or the optional utility cutter.
The paper may not be ejecting properly. Make sure the Roll Auto Cut light on 
the control panel is on. Press the Paper Source button if necessary, and then 
press the Cut/Eject button.
Printing is too slow. Choose a lower resolution in your printer software for faster printing.
Clear space on your hard drive or run a defragmentation utility. 
Don’t run too many applications at the same time. 
Turn off virtual memory.
Add RAM to your system.
If you have a Macintosh, turn off background printing. If you want to continue 
using background printing, select EPSON Monitor3 and increase its memory 
requirements.
If you’re running Windows and your computer supports ECP or Enhanced 
mode and/or DMA transfers, turn them on to speed up printing. See your 
computer documentation and page 1-34 for more information.
Miscellaneous printing problems (continued)
ProblemSolution
Note
When both 2-inch and 
3-inch spindles are 
loaded, place the 3-inch 
spindle in the upper 
position and 2-inch 
spindle in the lower 
position. This keeps the 
paper being fed from the 
upper roll from rubbing 
against the lower roll. 
Be sure to wrap one of 
the roll paper belts 
around the roll you’re not 
using. See page 2-18.
 
						

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For posterboard, follow the instructions on page 2-20 to load the media 
correctly.
Make sure the paper is not folded, wrinkled, or damp.
Make sure the printer’s environment falls within the required 
temperature and humidity range.
Make sure the paper is not too thick or too thin. See page 2-2 for paper 
specifications.
Make sure no foreign objects are inside the printer.
Make sure the printer isn’t located in a brightly lit area (for example, 
next to a sunny window). The paper sensors may not be able to operate 
correctly.
Make sure the Paper Source setting on the printer’s control panel and 
in the printer software are correct.
Make sure the platen gap setting is correct for the paper or media you’re 
printing on. See page 2-25for more information.
If you’re not using EPSON media, make sure you register and select 
your paper’s thickness. See page 2-29 for more information.
Solving Roll Paper Feed Problems
If your roll paper is curled too tightly and doesn’t feed out of the printer, you 
can use the three paper guides. Extend the guides as shown below:Caution
Use the paper guides only 
if paper is curled and 
doesn’t feed properly. 
Otherwise, the paper 
guides may damage 
your prints.
 
						

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If you have the paper basket set up in front of the printer, extend the 
paper guides out so they rest on the front of the basket.
If you have the paper basket set up below the printer, extend the paper 
guides so they hang behind the basket.
 
						

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Clearing Paper Jams
When paper gets jammed in the printer, printing stops and you see a PAPER 
JAM
 message on the control panel display. Follow these steps to clear paper 
jams:
1. If roll paper is jammed, open the roll paper cover and cut it by hand 
slightly above the paper insertion slot. 
2. Pull the paper set lever out to release the jammed paper.
3. Open the lower cover if necessary. 
Caution
To avoid damaging the 
printer, never move the 
paper set lever while the 
Operate or Pause light 
is flashing.