Epson Stylus NX515 User Manual

							Problems and Solutions41
■The ink cartridges may be low on ink. Check your cartridge status (see 
page 33) and replace cartridges, if necessary (see page 34).
■If a dotted line appears in the image, clean the scanner glass with a soft, dry, 
lint-free cloth (paper towels are not recommended and may permanently 
scratch the surface), or use a small amount of glass cleaner on a soft cloth, if 
necessary. Do not spray glass cleaner directly on the glass.
 
						

							42Solving Problems
Where to Get Help
Internet Support
Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (Epson Stylus NX510 Series)
■Product serial number (located on the label in back)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration
■Description of the problem
Then call:
■U.S.: (562) 276-4382, 6AM to 6PM, Pacific Time, Monday through Friday.
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday through 
Friday.
Days and hours of support are subject to change without notice. Toll or long 
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at 
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can 
also purchase supplies from an Epson authorized reseller. To find the nearest one, 
call 800-GO-EPSON (800-463-7766).
 
						

							Notices43
Notices
Important Safety Instructions
Before using your Epson printer, read and follow these safety instructions:
■Be sure to follow all warnings and instructions marked on your Epson printer.
■Use only the type of power source indicated on the printer label.
■Use only the power cord that comes with the printer. Use of another cord may cause 
fires or shock. Do not use the cord with any other equipment.
■Place the printer near a wall outlet where the plug can be easily unplugged.
■If you won’t be using the printer for a long period, unplug the power cord from the 
electrical outlet.
■Always turn off the printer using the POn button, and wait until the POn light 
stops flashing before unplugging the printer or cutting off power to the electrical 
outlet.
■Avoid plugging the printer into an outlet on the same circuit as a photo copier or air 
control system that regularly switches on and off, or on an outlet controlled by a wall 
switch or timer.
■Do not let the power cord become damaged or frayed.
■If you use an extension cord with the printer, make sure the total ampere rating of the 
devices plugged into the extension cord does not exceed the cord’s ampere rating. 
Also, make sure the total ampere rating of all devices plugged into the wall outlet does 
not exceed the wall outlet’s ampere rating.
■Avoid locations that are subject to rapid changes in heat or humidity, shocks or 
vibrations, or dust.
■Leave enough room around the printer for sufficient ventilation. Do not block or 
cover openings in the case or insert objects through the slots.
■Do not place the printer near a radiator or heating vent or in direct sunlight.
■Place the printer on a flat, stable surface that extends beyond its base in all directions. 
It will not operate properly if it is tilted or at an angle. 
■Make sure the back of the printer is at least 4 inches (10 cm) away from the wall.
■Do not open the scanner section while the NX510 Series is copying, printing, or 
scanning.
■Do not spill liquid on the printer.
 
						

							44Notices
■Except as specifically explained in your documentation, do not attempt to service the 
printer yourself.
■Unplug the printer and refer servicing to qualified service personnel under the 
following conditions: if the power cord or plug is damaged; if liquid has entered the 
product; if the product has been dropped or the case damaged; if the product does not 
operate normally or exhibits a distinct change in performance. Adjust only those 
controls that are covered by the operating instructions.
■When storing or transporting the printer, do not tilt it, stand it on its side, or turn it 
upside down; otherwise ink may leak from the cartridges.
■Do not use aerosol products that contain flammable gases inside or around the 
printer. Doing so may cause fire.
Ink Cartridge Safety Instructions
■Keep ink cartridges out of the reach of children and do not drink the ink.
■Be careful when you handle used ink cartridges; there may be ink remaining around 
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets 
in your eyes, flush them immediately with water.
■Do not shake ink cartridges after opening their packages; this can cause leakage.
■Do not put your hand inside the printer or touch any cartridges during printing.
■Install a new ink cartridge immediately after removing an expended one. Leaving 
cartridges uninstalled can dry out the print head and may prevent the printer from 
printing.
■If you remove an ink cartridge for later use, protect the ink supply area from dirt and 
dust and store it in the same environment as the printer. Note that there is a valve in 
the ink supply port, making covers or plugs unnecessary, but care is needed to prevent 
the ink from staining items that the cartridge touches. Do not touch the ink cartridge 
ink supply port or surrounding area.
LCD Screen Safety
■Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical 
cleansers.
■If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on 
your hands, wash them thoroughly with soap and water. If the liquid crystal solution 
gets into your eyes, flush them immediately with water. If discomfort or vision 
problems remain after a thorough flushing, see a doctor immediately.
 
						

							Notices45
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide 
reasonable protection against harmful interference in a residential installation. This 
equipment generates, uses, and can radiate radio frequency energy and, if not installed and 
used in accordance with the instructions, may cause harmful interference to radio or 
television reception. However, there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause interference to radio and television 
reception, which can be determined by turning the equipment off and on, the user is 
encouraged to try to correct the interference by one or more of the following measures:
■Reorient or relocate the receiving antenna.
■Increase the separation between the equipment and receiver.
■Connect the equipment into an outlet on a circuit different from that to which the 
receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will 
invalidate the FCC Certification of this device and may cause interference levels which 
exceed the limits established by the FCC for this equipment. It is the responsibility of the 
user to obtain and use a shielded equipment interface cable with this device. If this 
equipment has more than one interface connector, do not leave cables connected to 
unused interfaces. Changes or modifications not expressly approved by the manufacturer 
could void the user’s authority to operate the equipment.
For Canadian Users
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
 
						

							46Notices
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; 
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We: Epson America, Inc.
Located at: MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR 
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is 
identical to the representative unit tested and found to be compliant with the standards. 
Records maintained continue to reflect the equipment being produced can be expected to 
be within the variation accepted, due to quantity production and testing on a statistical 
basis as required by 47CFR §2.909. Operation is subject to the following two conditions: 
(1) this device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
Trade Name: Epson
Type of Product: Multifunction printer
Model: C352A
 
						

							Notices47
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser 
that the Epson printer covered by this limited warranty statement, if purchased and 
operated only in the United States or Canada, will be free from defects in workmanship 
and materials for a period of one (1) year from the date of original purchase. For warranty 
service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective 
during the warranty period, please call the Epson Connection
SM at (562) 276-4382 (U.S.) 
or (905) 709-3839 (Canada) for warranty repair instructions and return authorization. An 
Epson service technician will provide telephone diagnostic service to determine whether 
the printer requires service. If service is needed, Epson will, at its option, exchange or 
repair the printer without charge for parts or labor. If Epson authorizes an exchange for the 
defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you 
use an address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions). 
Shipments to other locations will be made freight collect. You are responsible for securely 
packaging the defective unit and returning it to Epson within five (5) working days of 
receipt of the replacement. Epson requires a debit or a credit card number to secure the 
cost of the replacement printer in the event that you fail to return the defective one. If 
Epson authorizes repair instead of exchange, Epson will direct you to send your printer to 
Epson or its authorized service center, where the printer will be repaired and sent back to 
you. You are responsible for packing the printer and for all costs to and from the Epson 
authorized service center. When warranty service involves the exchange of the printer or a 
part, the item replaced becomes Epson property. The replacement printer or part may be 
new or refurbished to the Epson standard of quality, and, at Epsons option, may be 
another model of like kind and quality. Exchange products and parts assume the 
remaining warranty period of your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty covers only normal use in the 
United States and Canada. Using this product for continuous production or similar high 
duty purposes is not considered normal use; damage, maintenance or service from such use 
will not be covered under this warranty. This warranty is not transferable. This warranty 
does not cover any color change or fading of prints or reimbursement of materials or 
services required for reprinting. This warranty does not cover damage to the Epson 
product caused by parts or supplies not manufactured, distributed or certified by Epson. 
This warranty does not cover ribbons, ink cartridges or third party parts, components, or 
peripheral devices added to the Epson product after its shipment from Epson, e.g., dealer 
or user-added boards or components. Epson is not responsible for warranty service should 
the Epson label or logo or the rating label or serial number be removed or should the 
product fail to be properly maintained or fail to function properly as a result of misuse, 
abuse, improper installation, neglect, improper shipping, damage caused by disasters such 
as fire, flood, and lightning, improper electrical current, software problems, interaction 
 
						

							48Noticeswith non-Epson products, or service other than by an Epson Authorized Servicer. If a 
claimed defect cannot be identified or reproduced, you will be held responsible for the 
costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN 
LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT 
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, 
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME 
LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF 
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE 
LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS 
STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY 
OTHER PERSON OR FIRM ARE VOID. IN NO EVENT SHALL EPSON OR ITS 
AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR 
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY 
TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF 
WARRANTY OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL EPSON 
OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF 
THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, and 
some jurisdictions do not allow the exclusion or limitation of incidental or consequential 
damages, so the above limitations and exclusions may not apply to you. This warranty 
gives you specific legal rights and you may have other rights which vary from jurisdiction 
to jurisdiction. 
To find the Epson Authorized Reseller nearest you, visit our website at: 
http://www.epson.com.
To find the Epson Customer Care Center nearest you, visit 
http://www.epson.com/support.
You can also write to:
Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012
 
						

							Notices49
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or 
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or 
otherwise, without the prior written permission of Seiko Epson Corporation. The information 
contained herein is designed only for use with this Epson product. Epson is not responsible for any 
use of this information as applied to other equipment.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or 
third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result 
of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to 
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s 
operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any 
options or any consumable products other than those designated as Original Epson Products or 
Epson Approved Products by Seiko Epson Corporation.
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any 
Epson product. While some countries’ laws permit limited copying or reuse of copyrighted material 
in certain circumstances, those circumstances may not be as broad as some people assume. Contact 
your legal advisor for any questions regarding copyright law.
Trademarks
Epson and Epson Stylus are registered trademarks, Epson Exceed Your Vision is a registered 
logomark, and Supplies Central is a service mark of Seiko Epson Corporation. 
Epson Connection is a service mark of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be 
trademarks of their respective owners. Epson disclaims any and all rights in those marks. 
This information is subject to change without notice.
© 2009 Epson America, Inc. 3/09