Epson Stylus NX215 User Manual

							Replacing Ink Cartridges31
Note: 
We recommend that you use genuine Epson cartridges and do not refill them. The use 
of other products may affect your print quality and could result in printer damage.
Yields vary considerably based on images printed, print settings, paper type, frequency 
of use, and temperature. For print quality, a small amount of ink remains in the cartridge 
after the “replace cartridge” indicator comes on. Your printer ships with full cartridges 
and part of the ink from the first cartridges is used for priming the printer.
For best printing results, use up a cartridge within six months of opening the package, 
and before the expiration date on the cartridge box.
Store ink cartridges in a cool, dark place. If cartridges have been exposed to cold 
temperatures, allow them to warm up to room temperature for at least 3 hours before 
using them.
Replacing Ink Cartridges
Make sure you have a new ink cartridge before you begin. You must install new 
cartridges immediately after removing the old ones.
Caution: 
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are 
vacuum packed to maintain reliability.
Note: 
Leave the expended cartridge installed until you have obtained a replacement, or the 
ink remaining in the print head nozzles may dry out.
1. Turn on your Epson printer.
2. If an ink cartridge is expended, you see a message 
on the LCD display screen. Note which cartridges 
need to be replaced and press xStart.
If a cartridge is expended, you must replace it to be 
able to print. If a cartridge is low, you can continue 
printing until a cartridge needs replacement.
If you’re replacing a cartridge before you see a message on the LCD display 
screen, press the Index Sheet and Scan buttons at the same time, select Ink 
Cartridge Replacement, and press xStart.
 
						

							32Maintaining Your Printer
3. Open the scanner, and open the cartridge cover.
4. Squeeze the tab on the cartridge and lift it up. Dispose of it 
carefully. Do not take the used cartridge apart or try to refill 
it.
Warning: 
If ink gets on your hands, wash them thoroughly with soap and 
water. If ink gets into your eyes, flush them immediately with 
water. Keep ink cartridges out of the reach of children.
5. Before you open the new cartridge package, shake it gently 
four or five times. Then remove the cartridge from the package.
Caution: 
Do not touch the green chip on the front of the cartridge. This can damage the ink 
cartridge.
6. Remove the yellow tape from the bottom of 
the ink cartridge.
Caution: 
Do not remove any other labels or seals, or ink 
may leak.
 
						

							Replacing Ink Cartridges33
7. Insert the new ink cartridge into the holder and push it down until it clicks 
into place.
8. Once you replace all the cartridges that need replacing, close the cartridge 
cover and push it down until it clicks into place.
9. Close the scanner.
10. Press OK to begin charging the ink. This takes 
about 2 minutes. When you see a completion 
message on the display screen, ink charging is 
finished.
Caution: 
Never turn off the your Epson printer while ink is 
charging or you’ll waste ink. If you see an ink 
replacement message on the display screen, press 
xStart and press down all the cartridges securely. Then press xStart again.
Note: 
If you replaced a cartridge while copying a document or photo, cancel printing and 
make sure your original is still placed correctly on the document table. Then copy 
your original again.
If you remove a low or expended ink cartridge, you cannot reinstall and use the 
cartridge.
 
						

							34Solving Problems
Solving Problems
If you have a problem with your Epson printer, check the messages on the display 
screen to diagnose the cause.
You can also check “Problems and Solutions” on page 36 for basic troubleshooting 
suggestions, or double-click the Epson Information Center icon on your computer 
desktop for more detailed help. 
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for free updates to 
your NX210 Series software. Open your on-screen Epson Information Center and 
select Download the Latest Software or visit Epson’s support website at 
epson.com/support (U.S.) or epson.ca/support (Canada). 
With Windows, you can select Driver Update on the Maintenance tab in the 
printer settings window. You can also click Start or  , select Programs or All 
Programs, select EPSON, select EPSON NX210 Series, and click Driver 
Update.
 
						

							Error Indicators35
Error Indicators
If you see one of the error codes below, follow the steps here to proceed.
Note: 
When an error code appears, it will be located in the upper-right corner of the LCD 
display screen.
Error codeProblem and solution
I-01 Paper is out or multiple pages have fed. Load or reload paper in the 
sheet feeder, then press the xStart button to continue.W-05
W-02 Paper is jammed. Carefully remove the paper jam (see page 36).
W-03
W-10 One or more ink cartridges is expended. Replace the expended ink 
cartridge (see page 31).
If you just replaced a cartridge and the error code still appears, the 
cartridge is not installed correctly. Press the xStart button to move 
the cartridges to the replacement position. Press down on all the 
installed cartridges, then press the xStart button to continue.
W-11
W-13
W-41
I-11 No memory card is inserted. Insert a memory card (see page 13).
I-10 The memory card is not installed correctly or there is a problem with 
the card. Remove it and check the card. Make sure the card is 
compatible with your Epson printer (see page 12).W-30
W-20 The index sheet has not been placed on the scanner glass or is not 
positioned correctly. Check the marks on the sheet, position it 
correctly, and try printing again (see page 15).
W-21 No photos are selected on the index sheet, the paper type is not 
selected on the index sheet, or the corresponding ovals are not 
marked correctly on the index sheet. Check the marks on the sheet, 
position it correctly, and try printing again (see page 15).
W-22
W-23 The index sheet you’re printing from does not match the photos on 
the inserted memory card. Replace the card or sheet and try again.
W-01 Parts inside your Epson printer are at the end of their service life. 
Contact Epson for help (see page 38).E-10
 
						

							36Solving Problems
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson printer.
Printing and Copying Problems
■Make sure your original is positioned in the front right corner of the glass. If 
the edges are cropped, move your original away from the edges slightly.
■Make sure your paper is loaded short edge first and is positioned against the 
right side with the edge guide against its left side. Don’t load paper above the 
arrow mark inside the edge guide.
■Make sure the paper size settings are correct for the paper you loaded.
Paper Feeding Problems
■If paper doesn’t feed, remove it from the sheet feeder. Flip through the stack to 
separate the sheets a little. Then reload the paper against the right side, and 
slide the left edge guide against the paper (but not too tightly). 
■Do not load too many sheets at once. You can load up to 120 sheets of letter-
size plain paper, 80 sheets of matte, or 20 sheets of photo paper. Load other 
papers one sheet at a time. See your on-screen Epson Information Center for 
more information.
■Do not load paper with holes punched in it.
E-02 There is a problem with your Epson printer. Turn it off, wait a few 
moments, and turn it back on again. If the error is not resolved, 
contact Epson for help (see page 38).
E-01 Turn your Epson printer off, make sure no paper is jammed inside 
(see page 36), and turn it back on. If the error is not resolved, contact 
Epson for help (see page 38).
Error codeProblem and solution
 
						

							Problems and Solutions37
■If paper is jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, turn off your Epson printer.
3. Open the scanner, remove the jammed paper and torn pieces, close the 
scanner, and turn the printer back on.
Print Quality Problems
If you have any problems with the copy or print quality, try these solutions:
■Make sure the document is placed flat against the document table glass and 
your Epson printer is not tilted or placed on an uneven surface.
■Load the paper printable side up (usually the whiter, brighter, or glossy side).
■Make sure your paper isn’t damp or curled.
■Use a support sheet with special paper or load your paper one sheet at a time. 
Remove sheets from the output tray so not too many collect at a time.
■Make sure the type of paper you loaded matches the paper size and paper type 
settings on the control panel or in your printer software (see page 24). 
■For the best print quality, use Epson special paper (see page 7) and genuine 
Epson ink cartridges (see page 30).
■If you notice light or dark bands across your printouts or they are too faint, 
you may need to clean the print head (see page 29). This unclogs the nozzles 
so they can deliver ink properly. Run a nozzle check as described on page 28 
to see if the print head needs cleaning.
■Clean the print head as described on page 29.
■If you notice jagged vertical lines, you may need to align the print head. See 
your on-screen Epson Information Center for instructions.
■The ink cartridges may be low on ink. Check your cartridge status (see 
page 30) and replace cartridges, if necessary (see page 31).
■If a dotted line appears in the image, clean the document table glass with a 
soft, dry, lint-free cloth (paper towels are not recommended and may 
permanently scratch the surface), or use a small amount of glass cleaner on a 
soft cloth, if necessary. Do not spray glass cleaner directly on the glass.
 
						

							38Solving Problems
Where to Get Help
Internet Support
Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (Epson Stylus NX210 Series)
■Product serial number (located on the label in back)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration
■Description of the problem
Then call:
■U.S.: (562) 276-4382, 6AM to 6PM, Pacific Time, Monday through Friday.
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday through 
Friday.
Days and hours of support are subject to change without notice. Toll or long 
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at 
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can 
also purchase supplies from an Epson authorized reseller. To find the nearest one, 
call 800-GO-EPSON (800-463-7766).
 
						

							Notices39
Notices
Important Safety Instructions
Before using your Epson printer, read and follow these safety instructions:
■Be sure to follow all warnings and instructions marked on your Epson printer.
■Use only the type of power source indicated on the printer label.
■Use only the power cord that comes with the printer. Use of another cord may cause 
fires or shock. Do not use the cord with any other equipment.
■Place the printer near a wall outlet where the plug can be easily unplugged.
■If you won’t be using the printer for a long period, unplug the power cord from the 
electrical outlet.
■Always turn off the printer using the POn button, and wait until the POn light 
stops flashing before unplugging the printer or cutting off power to the electrical 
outlet.
■Avoid plugging the printer into an outlet on the same circuit as a photo copier or air 
control system that regularly switches on and off, or on an outlet controlled by a wall 
switch or timer.
■Do not let the power cord become damaged or frayed.
■If you use an extension cord with the printer, make sure the total ampere rating of the 
devices plugged into the extension cord does not exceed the cord’s ampere rating. 
Also, make sure the total ampere rating of all devices plugged into the wall outlet does 
not exceed the wall outlet’s ampere rating.
■Avoid locations that are subject to rapid changes in heat or humidity, shocks or 
vibrations, or dust.
■Leave enough room around the printer for sufficient ventilation. Do not block or 
cover openings in the case or insert objects through the slots.
■Do not place the printer near a radiator or heating vent or in direct sunlight.
■Place the printer on a flat, stable surface that extends beyond its base in all directions. 
It will not operate properly if it is tilted or at an angle. 
■Make sure the back of the printer is at least 4 inches (10 cm) away from the wall.
■Do not open the scanner section while the NX210 Series is copying, printing, or 
scanning.
■Do not spill liquid on the printer.
 
						

							40Notices
■Except as specifically explained in your documentation, do not attempt to service the 
printer yourself.
■Unplug the printer and refer servicing to qualified service personnel under the 
following conditions: if the power cord or plug is damaged; if liquid has entered the 
product; if the product has been dropped or the case damaged; if the product does not 
operate normally or exhibits a distinct change in performance. Adjust only those 
controls that are covered by the operating instructions.
■When storing or transporting the printer, do not tilt it, stand it on its side, or turn it 
upside down; otherwise ink may leak from the cartridges.
■Do not use aerosol products that contain flammable gases inside or around the 
printer. Doing so may cause fire.
Ink Cartridge Safety Instructions
■Keep ink cartridges out of the reach of children and do not drink the ink.
■Be careful when you handle used ink cartridges; there may be ink remaining around 
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets 
in your eyes, flush them immediately with water.
■Do not shake ink cartridges after opening their packages; this can cause leakage.
■Do not put your hand inside the printer or touch any cartridges during printing.
■Install a new ink cartridge immediately after removing an expended one. Leaving 
cartridges uninstalled can dry out the print head and may prevent the printer from 
printing. 
■If you remove an ink cartridge for later use, protect the ink supply area from dirt and 
dust and store it in the same environment as the printer. Note that there is a valve in 
the ink supply port, making covers or plugs unnecessary, but care is needed to prevent 
the ink from staining items that the cartridge touches. Do not touch the ink cartridge 
ink supply port or surrounding area.
LCD Display Screen Safety
■Use only a dry, soft cloth to clean the LCD display screen. Do not use liquid or 
chemical cleansers.
■If the LCD display screen is damaged, contact Epson. If the liquid crystal solution 
gets on your hands, wash them thoroughly with soap and water. If the liquid crystal 
solution gets into your eyes, flush them immediately with water. If discomfort or 
vision problems remain after a thorough flushing, see a doctor immediately.