Epson Stylus DX8400 User Manual

							Solving Problems21
English
■If the language displayed on the LCD 
screen is not the one you want, select the 
language you want from the Setup menu.
Printing and copying 
problems
LCD screen is off.
■Make sure that the printer is on.
■Turn off the printer and make sure that 
the power cord is securely plugged in.
■Make sure that your outlet works and is 
not controlled by a wall switch or timer.
The printer makes printing sounds, but 
nothing prints.
■The print head nozzles may need cleaning 
(&“Cleaning the print head” on page 18).
■Make sure the printer is on a flat, stable 
surface.
The margins are incorrect. 
■Make sure your original is positioned in 
the right bottom corner of the document 
table.
■If the edges of the copy are cropped off, 
move the original away from the corner 
slightly.
■Make sure the paper size settings are 
correct for the paper you have loaded.
■Make sure your paper is loaded short 
edge first, all the way to the right, with the 
left edge guide lightly against the paper 
(&page 6).
■Do not load paper above the carrow 
mark inside the left edge guide 
(&page 6).
■Select Actual instead of Auto Fit Page or 
adjust the zoom settings.
■Change the Expansion setting to adjust 
the amount of image that extends beyond 
the paper size during borderless printing.
Blank pages are printed.
■The print head nozzles may need cleaning 
(&“Cleaning the print head” on page 18). 
Paper feed problems
Paper does not feed correctly or is jammed.
■If paper does not feed, remove it from the 
sheet feeder. Fan the paper, load it against 
the right side, and slide the left edge 
guide against the paper (but not too 
tightly). Make sure the paper is not in 
front of the feeder guard.
■Do not load paper above the carrow 
mark inside the left edge guide 
(&“Loading Paper” on page 6).
■If the paper is stuck inside the printer, 
press the POn button to turn it off. Open 
the scanner unit and remove any paper 
inside, including any torn pieces. Close 
the scanner unit. If the paper remains near 
the sheet feeder, gently pull it out. Then 
turn the printer back on and carefully 
reload paper.
■If paper jams frequently, make sure the 
left edge guide is not pushed too tightly 
against the paper. Try loading fewer 
sheets of paper.
■Make sure you are not using paper with 
binder holes.
Print quality problems
You see banding (light lines) in your 
printouts or copies.
■Clean the print head (&“Checking the 
print head” on page 18).
■Make sure you select the correct paper 
type (&“Selecting Paper” on page 6).
■Make sure the printable (whiter or 
glossier) side of the paper is face up.
■Use up ink cartridges within six months 
after installing them.
■The ink cartridges may need replacing 
(&“Removing and Installing Ink 
Cartridges” on page 15).
 
						

							22Solving Problems
■Align the print head (&“Aligning the 
Print Head” on page 19). 
■Clean the document table. See your online 
Users Guide.
■If a moiré (cross-hatch) pattern appears 
on your copy, change the zoom setting or 
shift the position of your original.
Your printout is blurry or smeared. 
■Make sure the document is placed flat 
against the document table. If only part of 
the image is blurred, your original may be 
wrinkled or warped.
■Make sure the printer is not tilted or 
placed on an uneven surface.
■Make sure your paper is not damp, 
curled, or loaded face down (the whiter or 
glossier printable side should be face up). 
Load new paper face-up.
■Make sure you select the correct paper 
type (&“Selecting Paper” on page 6).
■Use a support sheet with special paper or 
try loading your paper one sheet at a time.
■Load your paper one sheet at a time. 
Remove sheets from the output tray so 
not too many collect at a time.
■Clean the print head (&“Cleaning the 
print head” on page 18).
■Align the print head (&“Aligning the 
Print Head” on page 19).
■To clean the inside of the printer, make a 
copy without placing a document on the 
document table.
■Load and eject dry paper several times. 
See your online Users Guide.
■Use only paper recommended by Epson 
and genuine Epson cartridges.
■Clean the document table. See your online 
Users Guide.
Your printout is faint or has gaps. 
■Clean the print head (&“Cleaning the 
print head” on page 18).
■If you notice jagged vertical lines, you 
may need to align the print head 
(&“Aligning the Print Head” on page 19).
■The ink cartridges may be old or low on 
ink. Replace an ink cartridge 
(&“Removing and Installing Ink 
Cartridges” on page 15). 
■Make sure you select the correct paper 
type (&“Selecting Paper” on page 6).
■Make sure your paper is not damaged, 
old, dirty, or loaded face-down. If it is, 
load new paper with the whiter or 
glossier side face-up.
■When you select Standard or Best as the 
quality setting, select Off as the 
bidirectional setting. Bidirectional 
printing decreases print quality.
Your printout is grainy. 
■Make sure you select Best as the quality 
setting. 
■If you are printing or copying a photo, 
make sure you are not enlarging it too 
much. Try printing it smaller.
■Align the print head (&“Cleaning the 
print head” on page 18).
You see incorrect or missing colors. 
■Clean the print head (&“Cleaning the 
print head” on page 18).
■The ink cartridges may be old or low on 
ink. Replace an ink cartridge 
(&“Removing and Installing Ink 
Cartridges” on page 15).
■Make sure you loaded the right paper and 
selected the correct setting for it on the 
LCD screen.
■If your paper runs out, replace it as soon 
as possible. If the printer is left without 
paper for a long period of time, the colors 
of your next copy or print job may be 
incorrect.
Your printout is too dark. 
■If you are copying, press xMenu and 
adjust the Density.
The image size or position is incorrect. 
■Make sure you loaded the right paper and 
selected the correct setting for it on the 
LCD screen.
■Make sure the original is placed correctly 
on the document table (&“Placing 
Originals on the Document Table” on 
page 8).
■Clean the document table. See your online 
Users Guide.
 
						

							Solving Problems23
English
Scan quality problems
Only part of the photo is scanned. 
■The printer has non-readable areas at the 
edges. Move the photo away from the 
edges slightly.
The file size is too big.
■Try changing the quality settings. 
For more solutions
If you cannot solve the problem using the 
troubleshooting, contact customer support 
services for assistance. You can find 
customer support information for your area 
in your online Users Guide or warranty 
card. If it is not listed there, contact the 
dealer where you purchased your printer.
 
						

							24Summary of Panel Settings
Summary of Panel Settings
Copy Mode
Print settings for Copy mode
MenuSetting ItemDescription
Copies 1 to 99 -
Color/B&W Color, B & W -
Layout With Border Copies your original with a standard 3-mm margin.
Borderless Copies your photo all the way to the edges of the paper.
Note:
Your image is slightly enlarged and cropped to fill the 
sheet of paper. Print quality may decline in the top and 
bottom areas of the printout, or the area may be smeared 
when printing.
MenuSetting ItemDescription
Zoom Actual, Auto Fit Page Select Actual to print your photo at its original size. 
Select Auto Fit Page for borderless printing and resizing 
the image to fit various common paper sizes. You can 
also resize the original to a specific scale using Copies + 
or -.
Paper Type Plain Paper, Matte, 
Prem. Glossy, Ultra 
Glossy, Photo Paper-
Paper  Size 10 x 15 cm, 13 x 18 cm, 
A4-
 
						

							Summary of Panel Settings25
English
Memory Card Mode
Print settings for Memory Card mode
Quality Draft, Standard, Best -
Density -4 to +4 -
Expansion Standard, Mid., Min. Select the amount the image is expanded when you 
select Borderless.
Standard: The image is slightly enlarged and cropped to 
fill the sheet of paper.
Mid.: Margins might be printed. (Low expansion rate.)
Min.: Margins might be printed. (Lowest expansion rate.)
Setting ItemDescription
View and Print Photos Prints only the photos that you choose.
Print All Photos Prints all the photos on your memory card.
Print by Date Prints photos by the date they ware taken.
Print Index Sheet Prints thumbnails of the photos on your memory card and lets you select 
which ones you want to print.
Slide Show Displays all photos on your memory card as a slide show and prints 
photos that you choose.
MenuSetting ItemDescription
Paper Type Prem. Glossy, Ultra 
Glossy, Photo Paper, 
Plain Paper, Matte-
MenuSetting ItemDescription
 
						

							26Summary of Panel Settings
Photo Print Mode
Color Restoration Setting
Print settings for Photo Print mode
Paper  Size 10 x 15 cm, 13 x 18 cm, 
16:9 wide, A4-
Layout Borderless Prints your photo all the way to the edges of the paper.
Note:
Your image is slightly enlarged and cropped to fill the 
sheet of paper. Print quality may decline in the top and 
bottom areas of the printout, or the area may be smeared 
when printing.
With Border Prints your photo with a white margin at the edge.
Quality Standard, Best -
Date None, yyyy.mm.dd, 
mmm.dd.yyyy, 
dd.mmm.yyyyPrints the date your photo was taken.
Bidirectional On, Off Select On to increase the print speed. Select Off to 
improve the print quality (but your photos print more 
slowly).
Expansion Standard, Mid., Min. Select the amount the image is expanded when you 
select Borderless.
Standard: The image is slightly enlarged and cropped to 
fill the sheet of paper.
Mid.: Margins might be printed. (Low expansion rate.)
Min.: Margins might be printed. (Lowest expansion rate.)
Setting ItemDescription
Restoration Select On to restore 
faded photo.
MenuSetting ItemDescription
 
						

							Summary of Panel Settings27
English
Setup Mode
MenuSetting ItemDescription
Paper Type Prem. Glossy, Ultra 
Glossy, Photo Paper, 
Matte-
Paper  Size 10 x 15 cm, 13 x 18 cm, 
A4-
Layout Borderless Copies your photo all the way to the edges of the paper.
Note:
Your image is slightly enlarged and cropped to fill the 
sheet of paper. Print quality may decline in the top and 
bottom areas of the printout, or the area may be smeared 
when printing.
With Border Copies your original with a standard 3-mm margin.
Quality Standard -
Expansion Standard, Mid., Min. Select the amount the image is expanded when you 
select Borderless.
Standard: The image is slightly enlarged and cropped to 
fill the sheet of paper.
Mid.: Margins might be printed. (Low expansion rate.)
Min.: Margins might be printed. (Lowest expansion rate.)
Ink Levels Check the ink cartridge status.
Maintenance Nozzle Check Print a nozzle check pattern to check the 
condition of the print head.
Head Cleaning Clean the print head to improve the condition of 
the print head.
LCD Brightness -10 to +10
Head Alignment Adjust the alignment of the print head.
Change Ink Cartridge Change ink cartridges before they are expended.
Language English, French, German, Italian, Spanish, 
Portuguese, Dutch, Russian
Display Format 1up with Info, 1up without Info, 9up
PictBridge Setup Set the print settings when printing with a PictBridge device.
Restore Default Settings Reset the LCD panel settings to the factory default settings.
 
						

							Supply Ink Cartridges
Available ink cartridge sizes vary by location.
Printer NameBlackCyanMagentaYellow
Stylus CX8300 SeriesT0731
T0731HT0732 T0733 T0734
Stylus DX8400 SeriesT0711
T0711HT0712 T0713 T0714