Epson Stylus CX9300F User Manual

							Maintenance31
English
4. Press xStart.
The printer begins cleaning the print 
head. Follow the message on the LCD 
screen.
c
Caution:
Never turn off the printer while head cleaning 
is in progress. You may damage it.
5. When cleaning finishes, a message is 
displayed on the LCD screen. Press 
xStart to print a nozzle check pattern to 
check the results (&“Checking the print 
head” on page 30).
If there are still gaps or the test patterns 
are faint, run another cleaning cycle and 
check the nozzles again.
Note:
If you do not see any improvement after 
cleaning about four times, turn off the printer 
and wait for at least six hours. This lets any 
dried ink soften. Then try cleaning the print 
head again. If quality still does not improve, 
one of the ink cartridges may be old or 
damaged and needs to be replaced 
(&“Removing and Installing Ink Cartridges” 
on page 27).
Aligning the Print Head 
If your printouts contain misaligned vertical 
lines or horizontal banding, you may be 
able to solve this problem by aligning the 
print head.
1. Load A4-size plain paper (&
page 8).
2. Press FSetup.
3. Select Maintenance, then press OK.
4. Select Head Alignment, then press OK.
5. Press xStart. Four rows of alignment 
patterns are printed.
6. Look at pattern #1 and find the patch 
that is most evenly printed, with no 
noticeable streaks or lines.
7. Select the number for that patch, then 
press OK.8. Enter the numbers for the other patterns 
in the same way.
9. When you finish, press OK and you see a 
message indicating alignment is 
complete.
 
						

							32Solving Problems
Solving Problems
See your online User’s Guide for help on 
using the printer with a computer.
Error MessagesProblems and SolutionsSetup problems
LCD screen came on and then went out.
■The printer’s voltage may not match the 
outlet rating. Turn off the printer and 
unplug it immediately. Then, check the 
printer labels.
c
Caution
If the voltage does not match, DO NOT 
PLUG YOUR PRINTER BACK IN. Contact 
your dealer.
The printer makes noise after you turn it 
on.
■Make sure the protective tape is not 
blocking the print head.
After releasing the print head turn off the 
power, wait a moment, then turn it back on.
The printer makes noise after ink cartridge 
installation. 
■When you install ink cartridges, the ink 
delivery system must be charged. Wait 
until charging is finished (the charging 
message disappears from the LCD 
screen), then turn off the printer. If you 
turn it off too soon, it may use extra ink 
the next time you turn it on.
■Make sure the ink cartridges are seated 
securely and no packing material remains 
in the printer. Open the cartridge cover 
and push the cartridges down until they 
click into place. Turn off the power, wait a 
moment, then turn it back on.
A screen that prompts you to restart the 
computer did not appear after finishing 
the software installation.
■The software has not been installed 
correctly. Eject and insert the software 
CD-ROM, and then install the software 
again.
Error MessagesSolution
A printer error has 
occurred. Turn off 
the printer, then 
press On button to 
turn on. See your 
documentation.Turn the printer off and 
then back on. Make 
sure that no paper is 
still in the printer. If the 
error message still 
appears, contact your 
dealer.
A scanner error 
has occurred. See 
your 
documentation.Turn the printer off and 
then back on. If the 
error message still 
appears, contact your 
dealer.
Waste ink pad in 
the printer is 
saturated. Contact 
your dealer to 
replace it.Contact your dealer to 
replace it.
Cannot recognize 
ink cartridges. 
Make sure the ink 
cartridges are 
installed correctly.Make sure the ink 
cartridges are installed 
correctly. 
(&“Removing and 
Installing Ink 
Cartridges” on page 
27). Then try again.
Cannot recognize 
the memory card 
or disk.Make sure the memory 
card has been inserted 
correctly. If so, check to 
see if there is a problem 
with the card and try 
again.
 
						

							Solving Problems33
English
The terms on the LCD screen are not 
displayed in your language.
■If the language displayed on the LCD 
screen is not the one you want, select the 
language you want from the Setup menu.
Faxing problems
■If you have problems sending a fax, make 
sure the phone cable is connected 
correctly and verify that the phone line 
works by connecting a phone to it. Also 
make sure that your recipient’s fax 
machine is turned on and working.
■If you have problems receiving a fax, 
make sure paper is loaded correctly, the 
phone cable is connected correctly, and 
the phone line works.
■If you connected the product to a DSL 
phone line, you must install a DSL filter to 
the line or you will not be able to fax. 
Contact your DSL provider for the 
necessary filter.
■If your phone line has static or other noise 
problems, turn off the V.34 setting and 
then turn off the ECM (Error Correction 
Mode) setting and try faxing again 
(&“Selecting Send/Receive Settings” on 
page 17).
Printing and copying 
problems
LCD screen is off.
■Make sure that the printer is on.
■Turn off the printer and make sure that 
the power cord is securely plugged in.
■Make sure that your outlet works and is 
not controlled by a wall switch or timer.
The printer makes printing sounds, but 
nothing prints.
■The print head nozzles may need cleaning 
(&“Cleaning the print head” on page 30).
■Make sure the printer is on a flat, stable 
surface.
The margins are incorrect. 
■Make sure your original is positioned in 
the right bottom corner of the document 
table.
■If the edges of the copy are cropped off, 
move the original away from the corner 
slightly.
■Make sure the paper size settings are 
correct for the paper you have loaded.
■Make sure your paper is loaded short 
edge first, all the way to the right, with the 
left edge guide lightly against the paper 
(&page 8).
■Do not load paper above the carrow 
mark inside the left edge guide 
(&page 8).
■Select Actual instead of Auto Fit Page or 
adjust the zoom settings.
■Change the Expansion setting to adjust 
the amount of image that extends beyond 
the paper size during borderless printing.
Blank pages are printed.
■The print head nozzles may need cleaning 
(&“Cleaning the print head” on page 30). 
Paper feed problems
Paper does not feed correctly or is jammed.
■If paper does not feed, remove it from the 
sheet feeder. Fan the paper, load it against 
the right side, and slide the left edge 
guide against the paper (but not too 
tightly). Make sure the paper is not in 
front of the feeder guard.
■Do not load paper above the carrow 
mark inside the left edge guide 
(&“Loading Paper” on page 8).
■If the paper is stuck inside the printer, 
press POn to turn it off. Open the 
scanner unit and remove any paper 
inside, including any torn pieces. Close 
the scanner unit. If the paper remains near 
the sheet feeder, gently pull it out. Then 
turn the printer back on and carefully 
reload paper.
■If paper jams frequently, make sure the 
left edge guide is not pushed too tightly 
against the paper. Try loading fewer 
sheets of paper.
■Make sure you are not using paper with 
binder holes.
 
						

							34Solving Problems
Print quality problems
You see banding (light lines) in your 
printouts or copies.
■Clean the print head (&“Checking the 
print head” on page 30).
■Make sure you select the correct paper 
type (&“Selecting Paper” on page 8).
■Make sure the printable (whiter or 
glossier) side of the paper is face up.
■Use up ink cartridges within six months 
after installing them.
■The ink cartridges may need replacing 
(&“Removing and Installing Ink 
Cartridges” on page 27).
■Align the print head (&“Aligning the 
Print Head” on page 31). 
■Clean the document table. See your online 
Users Guide.
■If a moiré (cross-hatch) pattern appears 
on your copy, change the zoom setting or 
shift the position of your original.
Your printout is blurry or smeared. 
■Make sure the document is placed flat 
against the document table. If only part of 
the image is blurred, your original may be 
wrinkled or warped.
■Make sure the printer is not tilted or 
placed on an uneven surface.
■Make sure your paper is not damp, 
curled, or loaded face down (the whiter or 
glossier printable side should be face up). 
Load new paper face-up.
■Make sure you select the correct paper 
type (&“Selecting Paper” on page 8).
■Use a support sheet with special paper or 
try loading your paper one sheet at a time.
■Load your paper one sheet at a time. 
Remove sheets from the output tray so 
not too many collect at a time.
■Clean the print head (&“Cleaning the 
print head” on page 30).
■Align the print head (&“Aligning the 
Print Head” on page 31).
■To clean the inside of the printer, make a 
copy without placing a document on the 
document table.
■Load and eject dry paper several times. 
See your online Users Guide.
■Use only paper recommended by Epson 
and genuine Epson cartridges.
■Clean the document table. See your online 
Users Guide.
Your printout is faint or has gaps. 
■Clean the print head (&“Cleaning the 
print head” on page 30).
■If you notice jagged vertical lines, you 
may need to align the print head 
(&“Aligning the Print Head” on page 31).
■The ink cartridges may be old or low on 
ink. Replace an ink cartridge 
(&“Removing and Installing Ink 
Cartridges” on page 27). 
■Make sure you select the correct paper 
type (&“Selecting Paper” on page 8).
■Make sure your paper is not damaged, 
old, dirty, or loaded face-down. If it is, 
load new paper with the whiter or 
glossier side face-up.
■When you select Standard or Best as the 
quality setting, select Off as the 
bidirectional setting. Bidirectional 
printing decreases print quality.
Your printout is grainy. 
■Make sure you select Best as the quality 
setting. 
■If you are printing or copying a photo, 
make sure you are not enlarging it too 
much. Try printing it smaller.
■Align the print head (&“Cleaning the 
print head” on page 30).
You see incorrect or missing colors. 
■Clean the print head (&“Cleaning the 
print head” on page 30).
■The ink cartridges may be old or low on 
ink. Replace an ink cartridge 
(&“Removing and Installing Ink 
Cartridges” on page 27).
 
						

							Solving Problems35
English
■Make sure you loaded the right paper and 
selected the correct setting for it on the 
LCD screen.
■If your paper runs out, replace it as soon 
as possible. If the printer is left without 
paper for a long period of time, the colors 
of your next copy or print job may be 
incorrect.
Your printout is too dark. 
■If you are copying, press xMenu and 
adjust the Density.
The image size or position is incorrect. 
■Make sure you loaded the right paper and 
selected the correct setting for it on the 
LCD screen.
■Make sure the original is placed correctly 
on the document table (&“Placing 
Originals on the Document Table” on 
page 9).
■Clean the document table. See your online 
Users Guide.
Scan quality problems
Only part of the photo is scanned. 
■The printer has non-readable areas at the 
edges. Move the photo away from the 
edges slightly.
The file size is too big.
■Try changing the quality settings. 
Paper Jams in the Automatic 
Document Feeder
If paper jams inside the automatic 
document feeder (ADF), open the ADF and 
remove any paper from the document table. 
Then check that there is no paper extending 
from either end of the feeder.
1. If the LCD screen is displaying a paper 
jam error or information, press OK.
2. Open the ADF cover.
3. Carefully remove the jammed paper.
4. If there is a jam in the document table 
section, close the ADF cover, and then 
open the document cover.
 
						

							36Solving Problems
5. Carefully remove the jammed paper.
6. Close the document cover.
7. If the LCD screen is displaying paper 
jam information, press OK.
If the LCD screen is displaying a paper 
jam error, select OK and then press OK.
For more solutions
If you cannot solve the problem using the 
troubleshooting, contact customer support 
services for assistance. You can find 
customer support information for your area 
in your online Users Guide or warranty 
card. If it is not listed there, contact the 
dealer where you purchased your printer.
 
						

							Summary of Panel Settings37
English
Summary of Panel Settings
Fax Mode
Sending settings for Fax mode
MenuSetting itemDescription
Send To 1, 2, 3, 4, 5, 6, 7, 8, 
9, 0, *, #, -Enter fax numbers.
Color/B&W Color, B&W Select color or black and white faxing.
MenuSetting itemDescription
Resolution Standard, Fine, 
PhotoSelect this option to change the resolution for fax data 
you are sending.
Contrast -4 to +4 Select this option to change the contrast for fax data you 
are sending.
Delayed Sending Off, On (Time) Select this option to set transmission reservations.
Fax Mode Sending, Polling Select this option to switch between sending a fax or 
polling receive.
 
						

							38Summary of Panel Settings
Fax report settings for Fax mode
Copy Mode
MenuDescription
Speed Dial Prints the speed dial list.
Fax Log Prints the communication log for all recorded communications.
Last Transaction Prints the latest communication in the log (transmission and polling reception).
Reprint Faxes Reprints the faxes received so far.
Protocol Trace Prints the latest protocol trace for one communication.
MenuSetting ItemDescription
Copies 1 to 99 -
Color/B&W Color, B&W -
Layout With Border Copies your original with a standard 3-mm margin.
Borderless Copies your photo all the way to the edges of the paper.
Note:
Your image is slightly enlarged and cropped to fill the 
sheet of paper. Print quality may decline in the top and 
bottom areas of the printout, or the area may be smeared 
when printing.
 
						

							Summary of Panel Settings39
English
Print settings for Copy mode
MenuSetting ItemDescription
Zoom Actual, Auto Fit 
PageSelect Actual to print your photo at its original size. 
Select Auto Fit Page for borderless printing and resizing 
the image to fit various common paper sizes. You can 
also resize the original to a specific scale using Copies + 
or -.
When using the automatic document feeder, you can 
only select Actual (100%).
Paper Type Plain Paper, Matte, 
Prem. Glossy, Ultra 
Glossy, Photo 
PaperWhen using the automatic document feeder, you can 
only select Plain Paper.
Paper Size 10 x 15 cm, 13 x 18 
cm, A4-
Quality Draft, Standard, 
BestWhen using the automatic document feeder, you can 
select Standard or Best.
Density -4 to +4 -
Expansion Standard, Mid., Min. Select the amount the image is expanded when you 
select Borderless.
Standard: The image is slightly enlarged and cropped to 
fill the sheet of paper.
Mid.: Margins might be printed. (Low expansion rate.)
Min.: Margins might be printed. (Lowest expansion rate.)
 
						

							40Summary of Panel Settings
Memory Card Mode
Print settings for Memory Card mode
Setting ItemDescription
View and Print Photos Prints only the photos that you choose.
Print All Photos Prints all the photos on your memory card.
Print by Date Prints photos by the date they ware taken.
Print Index Sheet Prints thumbnails of the photos on your memory card and lets you select 
which ones you want to print.
Slide Show Displays all photos on your memory card as a slide show and prints 
photos that you choose.
MenuSetting ItemDescription
Paper Type Prem. Glossy, Ultra 
Glossy, Photo 
Paper, Plain Paper, 
Matte-
Paper Size 10 x 15 cm, 13 x 18 
cm, 16:9 wide, A4-
Layout Borderless Prints your photo all the way to the edges of the paper.
Note:
Your image is slightly enlarged and cropped to fill the 
sheet of paper. Print quality may decline in the top and 
bottom areas of the printout, or the area may be smeared 
when printing.
With Border Prints your photo with a white margin at the edge.
Quality Standard, Best -