Epson Stylus CX6900F User Manual

							Maintenance29
English
Cleaning the print head
Follow these steps to clean the print head so it can 
deliver ink properly. Before cleaning the print head, 
run a nozzle check to see if the print head needs 
cleaning (&“Checking the print head” on page 28).
Note:
❏Print head cleaning uses ink, so clean it only if quality declines.
❏If a message on the LCD screen tells you that a cartridge is 
expended or low on ink, you cannot clean the print head. You 
must first replace the ink cartridge indicated (&“Replacing Ink 
Cartridges” on page 25).
1. Make sure the product is turned on but not 
printing.
2. Press the F[FSetup] button.
3. Press the u or d button, or press the 4 on the 
numeric keypad, to select 4.Head Cleaning. 
4. Press the xOK button to start cleaning.
cCaution:
Never turn off the product while head cleaning is in progress. 
You may damage it.
5. When cleaning finishes, print a nozzle check 
pattern to check the results (&“Checking the 
print head” on page 28).
If there are still gaps or the test patterns are faint, 
run another cleaning cycle and check the nozzles 
again.
Note:
If you do not see any improvement after cleaning about four 
times, turn off the product and wait for at least 6 hours. This 
lets any dried ink soften. Then try cleaning the print head 
again. If quality still does not improve, one of the ink 
cartridges may be old or damaged and needs to be replaced 
(&“Replacing Ink Cartridges” on page 25).
Aligning the Print Head
If you notice that vertical lines are not aligned 
properly on the nozzle check printout, you may be 
able to solve this problem by aligning the print head.
You can align the print head by pressing the buttons, 
or you can run the Print Head Alignment utility from 
your computer. For the most accurate alignment, the 
utility is recommended.
1. Load A4-size plain paper (&page 15).
2. Press the F[FSetup] button.
3. Press the u or d button, or press the 6 key on the 
numeric keypad, to select the 6.Head 
Alignment.
4. Press the xOK button to print the alignment 
sheet.
Note:
Do not press the yStop [yCancel/Back] button while 
printing an alignment pattern.
5. Look at pattern #1 and find the patch that is most 
evenly printed, with no noticeable streaks or 
lines. 
6. Press the number key on the numeric keypad 
that corresponds to the patch.
7. Press the xOK button.
8. Repeat steps 5 to 7 for each of the other 
alignment patterns.
9. Press the yStop [yCancel/Back] button until 
you return to the first screen.
4.Head Cleaning
6.Head Alignment
#1    4
 
						

							30Maintenance
Cleaning This Product
To keep the operation of the product at its best, clean 
it periodically using the following procedure.
1. Unplug the power cord.
2. Remove all paper from the sheet feeder.
3. Use a soft brush to carefully clean away all dust 
and dirt from the sheet feeder.
4. If the glass surface of the document table gets 
dirty, clean it with a soft, dry, clean cloth. If the 
glass surface is stained with grease or some other 
hard-to-remove material, use a small amount of 
glass cleaner and a soft cloth to remove it. Wipe 
off all remaining liquid.
5. If the inside of the product accidentally gets 
soiled with ink, use a soft, dry, clean cloth to 
wipe the ink off the area indicated in the 
illustration.
wWarning:
Be careful not to touch the gears or rollers inside the product.
cCaution:
❏Do not press the glass surface of the document table with any 
force.
❏Be careful not to scratch or damage the glass surface of the 
document table, and do not use a hard or abrasive brush to 
clean it. A damaged glass surface can decrease the copy 
quality.
❏Do not apply grease to the metal parts under the print head 
carriage.
❏Never use alcohol or thinner to clean the product. These 
chemicals can damage the components as well as the case.
❏Be careful to keep water away from the printing and copying 
mechanisms and electronic components.
❏Do not spray the inside of the product with lubricants. 
Unsuitable oils can damage the mechanism. Contact your 
dealer or a qualified service person if lubrication is needed.
Transporting This Product
If you need to move the product some distance, you 
need to prepare it for transportation in its original 
box or one of a similar size.
cCaution:
❏When storing or transporting the product, avoid tilting it, placing 
it vertically, or turning it upside down; otherwise ink may leak 
from the cartridges.
❏Leave the ink cartridges installed; removing the cartridges for 
transportation may damage the product.
1. Remove all paper from the sheet feeder and 
make sure the product is off.
2. Open the scanner unit and make sure the print 
head is in the home position on the right. 
3. Secure the ink cartridge holder to the case with 
tape as shown.
4. Close the scanner unit.
5. Unplug the power cord from the outlet, then 
disconnect the USB cable from your computer.
6. Close the paper support, the feeder guard, and 
the output tray.
7. Repack the product in the box, using the 
protective materials that came with it.
Keep the product level as you transport it. After you 
move it, remove the tape securing the print head. If 
you notice a decline in print quality, run a cleaning 
cycle (&“Checking and Cleaning the Print Head” on 
page 28) or align the print head (&“Aligning the 
Print Head” on page 29).
 
						

							Solving Problems31
English
Solving Problems
If you have a problem with the product, check the messages on the LCD screen to diagnose what may be causing 
the problem.
You can also check “Problems and Solutions” on page 32 for troubleshooting suggestions on using the product 
without a computer. See the User’s Guide included in the software CD-ROM for help on using the product with a 
computer.
Error Messages
You can diagnose and solve most problems by checking the messages on the LCD screen. If you cannot solve the 
problems by checking the messages, use the following table and try the recommended solution
Display messageCause and solution
Not enough ink to perform head cleaning. Replace with 
new ink cartridges.Not enough ink to perform head cleaning. Replace with new ink cartridges 
(&“Removing and installing ink cartridges” on page 26).
No memory card Make sure that the memory card is supported by the product and has been 
inserted correctly. If so, check if there is a problem with the card and try again 
(&“Inserting a memory card” on page 19).
No photos on memory card The inserted memory card does not contain any valid images. Remove the 
memory card. Check compatible cards and image types (&“Compatible cards” 
on page 19).
No index sheet detected or sheet placed incorrectly. 
Correct the sheet placement and try again.An index sheet was not recognized because it is not positioned correctly. Align 
the top of the sheet with the left edge of the glass (&“3. Scanning the index 
sheet and printing the selected photos” on page 22).
No photos selected or photos marked incorrectly. Select 
photos correctly and try again.No marks are detected on the index sheet or the sheet includes more than one 
mark for an image. Remove the index sheet, mark it correctly, and try again 
(&“2. Selecting photos from the index sheet” on page 22).
Memory card data does not match index sheet. Replace 
the card or index sheet and try again.The index sheet does not match the photos on the memory card. Remove the 
card and insert the one used to print the index sheet (&“Inserting a memory 
card” on page 19), or place the correct index sheet on the glass 
(&“3. Scanning the index sheet and printing the selected photos” on page 22).
Service required. See your documentation for details. Waste ink pad in the product is saturated. Contact your dealer to replace it 
(&“Contacting Customer Support” on page 34).
Printer error -> See your documentation and call for 
service if necessary.
Scanner error -> See your documentation and call for 
service if necessary.There is a problem with the product. Turn it off and then back on. If the error 
does not clear, contact your dealer (&“Contacting Customer Support” on page 
34).
 
						

							32Solving Problems
Problems and Solutions
Check the solutions below if you are having 
problems using the product.
Setup problems
The product makes noise after you turn it on.
■Make sure the protective tape is not blocking the 
print head. After releasing the print head, turn 
off the power, wait a moment, then turn it back 
on.
The product makes noise after ink cartridge 
installation.
■When you install ink cartridges, the ink delivery 
system must be charged. Wait until charging is 
finished, then turn off the product. If you turn it 
off too soon, it may use extra ink the next time 
you turn it on.
■Make sure the ink cartridges are seated securely 
and no protective material remains in the 
product. Open the cartridge cover and push the 
cartridges down until they click into place. Turn 
off the power, wait a moment, then turn it back 
on.
A screen that prompts you to restart the computer 
did not display after finishing the software 
installation.
■The software has not been installed correctly. 
Eject and insert the CD-ROM, and then install 
the software again.
Faxing problems
■If you have problems sending a fax, make sure 
the phone cable is connected correctly and verify 
that the phone line works by connecting a phone 
to it. Also make sure that your recipient’s fax 
machine is turned on and working.
■If you have problems receiving a fax, make sure 
paper is loaded, the phone cable is connected 
correctly, and the phone line works. To 
automatically receive faxes, make sure you see a 
Y on the first screen display (&“Selecting the 
answer mode” on page 14). If you see Receiving 
on the display but nothing prints, the fax data 
may be too large. Tell the sender to resend the 
fax in smaller sections.
■If you connected the product to a DSL phone 
line, you must install a DSL filter to the line or 
you will not be able to fax. Contact your DSL 
provider for the necessary filter.■If your phone line has static or other noise 
problems, turn off the ECM (Error Correction 
Mode) setting and try faxing again (&“Selecting 
send/receive settings” on page 9).
Printing and copying problems
The product makes printing sounds, but nothing 
prints.
■The print head nozzles may need cleaning 
(&“Checking the print head” on page 28).
■Make sure the product is on a flat, stable surface.
The margins are incorrect.
■Make sure your original is positioned in the top 
left corner of the document table.
■If the edges of the copy are cropped off, move the 
original away from the corner slightly.
■Make sure the paper size settings are correct for 
the paper you have loaded.
■Make sure your paper is loaded short edge first, 
all the way to the right, with the left edge guide 
lightly against the paper (&“Loading Paper” on 
page 15).
■Do not load paper above the carrow mark 
inside the left edge guide (&“Loading Paper” on 
page 15).
Blank pages are printed.
■Make sure the paper size settings are correct for 
the paper you have loaded.
■The print head nozzles may need cleaning 
(&“Cleaning the print head” on page 29).
Paper feed problems
Paper does not feed correctly or is jammed.
■If paper does not feed, remove it from the sheet 
feeder. Fan the paper, load it against the right 
side, and slide the left edge guide against the 
paper (but not too tightly). Make sure the paper 
is not in front of the feeder guard.
■Do not load paper above the carrow mark 
inside the left edge guide (&“Loading Paper” on 
page 15).
■If paper is jammed, the icon or the message is 
displayed on the LCD screen. Follow these steps 
to clear the jam:
1. Press the xOK button to eject the jammed paper. 
If the jammed paper is not ejected, go on to the 
next step.
 
						

							Solving Problems33
English
2. If the paper is stuck near the sheet feeder or 
output tray, gently pull it out then press the 
xOK button.
If the paper is stuck inside the product, press the 
POn button to turn it off. Open the scanner unit 
and remove any paper inside, including any torn 
pieces. Do not pull it backward; this can damage 
the sheet feeder. Close the scanner unit, then 
turn the product back on.
■If paper jams frequently, make sure the left edge 
guide is not pushed too tightly against the paper. 
Try loading fewer sheets of paper.
Print quality problems
You see banding (light lines) in your printouts or 
copies.
■Clean the print head (&“Checking the print 
head” on page 28).
■Make sure you select the correct paper type 
(&“Selecting Paper” on page 15).
■Make sure the printable (whiter or glossier) side 
of the paper is face-up.
■The ink cartridges may need replacing 
(&“Removing and installing ink cartridges” on 
page 26).
■Align the print head (&“Aligning the Print 
Head” on page 29).
■Clean the document table (&“Cleaning This 
Product” on page 30).
Your printout is blurry or smeared.■Make sure the document is placed flat against 
the document table. If only part of the image is 
blurred, your original may be wrinkled or 
warped.
■Make sure the product is not tilted or placed on 
an uneven surface.
■Make sure your paper is not damp, curled, or 
loaded face-down (the whiter or glossier 
printable side should be face-up). Load new 
paper face-up.
■Use a support sheet with special paper or try 
loading your paper one sheet at a time.
■Load your paper one sheet at a time. Remove 
sheets from the output tray so not too many 
collect at a time.
■Align the print head (&“Aligning the Print 
Head” on page 29).
■Make several copies without placing a document 
on the document table.
■Use only paper recommended by Epson and 
genuine Epson cartridges.
■Set the paper thickness lever to the mposition for 
most paper types. If you are printing on 
envelopes, set the lever to the ^position.
■Clean the document table (&“Cleaning This 
Product” on page 30).
Your printout is faint or has gaps.
■Clean the print head (&“Cleaning the print 
head” on page 29).
■If you notice jagged vertical lines, you may need 
to align the print head (&“Aligning the Print 
Head” on page 29).
■The ink cartridges may be old or low on ink. 
Replace the ink cartridges (&“Replacing Ink 
Cartridges” on page 25).
■Make sure you select the correct paper type 
(&“Selecting Paper” on page 15).
■Make sure your paper is not damaged, old, dirty, 
or loaded face-down. If it is, load new paper with 
the whiter or glossier side face-up.
Your printout is grainy.
■If you are printing or copying a photo, make sure 
you are not enlarging it too much. Try printing it 
smaller.
■Align the print head (&“Aligning the Print 
Head” on page 29).
 
						

							34Solving Problems
You see incorrect or missing colors.
■Clean the print head (&“Cleaning the print 
head” on page 29).
■The ink cartridges may be old or low on ink. 
Replace the ink cartridges (&“Replacing Ink 
Cartridges” on page 25).
■Make sure you loaded the right paper and 
selected the correct setting for it on the control 
panel.
The image size or position is incorrect.
■Make sure you loaded the right paper and 
selected the correct setting for it on the control 
panel.
■Make sure the original is placed correctly on the 
document table (&“Placing Originals on the 
Document Table” on page 17).
■Clean the document table (&“Cleaning This 
Product” on page 30).
Other problems
When you turn off the product, a red lamp inside 
the product may remain on.
■The lamp will stay on for a maximum of 
15 minutes, then go out automatically. This does 
not indicate malfunction. 
Contacting Customer 
Support
Regional customer services
If your Epson product is not operating properly and 
you cannot solve the problem using the 
troubleshooting information in your product 
documentation, contact customer support services 
for assistance. If customer support for your area is 
not listed below, contact the dealer where you 
purchased your product.
Customer support will be able to help you much 
more quickly if you give them the following 
information:
■Product serial number
(The serial number label is usually on the back of 
the product.)
■Product model
■Product software version 
(Click About, Version Info, or a similar button in 
the product software.)
■Brand and model of your computer
■Your computer operating system name and 
version
■Names and versions of the software applications 
you normally use with your product
Note:
For more information on contacting customer support, see the 
online Users Guide.
Europe
URL http://www.epson.com
Select the Support section of your 
local EPSON web site for the latest 
drivers, FAQs, manuals and other 
downloadables.
Check your Pan-European Warranty Document for information 
on how to contact EPSON Customer support.
Australia
URL http://www.epson.com.au
Telephone 1300 361 054
Fax (02) 8899 3789
Singapore
URL http://www.epson.com.sg
Telephone (65) 6586 3111
 
						

							Solving Problems35
English
Standards and approvalsThailand
URL http://www.epson.co.th
Telephone (66)2-670-0333
Vietnam
Telephone 84-8-823-9239
Indonesia
URL http://www.epson.co.id
Telephone/
FaxJakarta: (62) 21-62301104
Bandung: (62) 22-7303766
Surabaya: 
(62) 31-5355035/31-5477837
Medan: (62)61-4516173
Telephone Yogyakarta: (62) 274-565478
Makassar:
(62)411-350147/411-350148
Hong Kong
URL http://www.epson.com.hk
Phone (852) 2827-8911
Fax (852) 2827-4383
Malaysia
URL http://www.epson.com.my
Phone 603-56288333
India
URL http://www.epson.co.in
Phone 30515000
FAX 30515005/30515078
Philippines
URL http://www.epson.com.ph
Phone (63) 2-813-6567
Fax (63) 2-813-6545
E-mail [email protected]
U.S. model:
UL60950-1 (U.S.)
FCC Part 15 Subpart B Class B (U.S.)
FCC Part 68 (U.S.)
CSA C22.2 No.60950-1 (Canada)
CAN/CSA-CEI/IEC CISPR 22 Class B (Canada)
IC CS03 (Canada)
European model:
R&TTE Directive 1999/5/EC(Euro)
EN 60950-1
EN 55022 Class B
EN 61000-3-2
EN 61000-3-3
EN 55024
TBR21
Australian model:
AS/NZS CISPR22 Class B
AS/NZS 60950.1
AS/ACIF S002
 
						

							36
Summary of Panel Settings
Setup mode message
Copy mode message
Memory Card mode messageFax mode message
ModeDisplay on the LCD screen
Setup 1.Load/Eject
2.Ink Levels
3.Nozzle Check 
4.Head Cleaning
5.Replace Cartridge
6.Head Alignment
7.Language
8.Region
9.Beep
0.Restore Setting
ModeDisplay on the LCD screen
Copy Copies:xx 100%
Copies:xx FitPage
ModeDisplay on the LCD screen
Memory Card 1.Img:xx Prt Idx
2.Img:xx Scn Idx
3.Img:xx All/DPO
ModeDisplay on the LCD screen
Fax Enter fax number
1.Resolution
2.Contrast
Fax rSetup 1.Select Speed Dial
2.Print Report 1.Speed Dial List
2.Fax Log
3.Last Transmission
4.Reprint Faxes in 
Memory
3.Speed Dial 
Setup1.Add Entry
2.Edit Entry
3.Delete Entry
4.Scan & Print 
Setup1.Resolution
2.Contrast
3.Paper Size
4.Automatic Reduction: 
On/Off
5.Last Transmission 
Report
5.Communication 1.Dial Mode
2.DRD
3.ECM
4.V.34
5.Rings to Answer
6.Header & Time 1.Fax Header Setup
2.Date/Time
3.Your Phone Number
4.Daylight time: On/Off
7.Initialize Fax
8.Set  up When you select 8. Set 
up, it jumps to the 
Setup mode.
 
						

							English
Purchasing ink cartridges
Product nameBlackCyanMagentaYellow
DX7000F series T0711 T0712 T0713 T0714
CX6900F series T0731 T0732 T0733 T0734