Epson R 2000 Manual

Maintaining Your Printer41
Switching Black Ink Types
Your printer comes with Matte Black and Photo Black ink cartridges. Although 
both must be installed for the printer to work, the printer can use only one type of 
ink at a time. The printer will switch ink automatically, depending on the type of 
media you load.
The following media use Matte Black ink:
■Presentation Paper Matte
■Premium Presentation Paper Matte
■Epson Premium Presentation Paper Matte Double-sided
■Ultra Premium Presentation Paper...

42Maintaining Your Printer
The following media use Photo Black ink:
■Premium Photo Paper Glossy
■Ultra Premium Photo Paper Glossy
■Premium Photo Paper Semi-gloss
■Ultra Premium Photo Paper Luster
■Exhibition Canvas Satin
Cleaning the Rollers
If you notice lines or streaks on your printouts, you may need to clean the rollers 
inside the printer by feeding several sheets of plain paper through it.
Note:
If paper dust builds up on the rollers, they may lose traction and become unable to feed 
paper...

Solving Problems43
Solving Problems
If you have a problem with your Epson product, check the status of the printer 
lights to diagnose the cause. You can also check the basic troubleshooting 
suggestions below or in your online User’s Guide. The User’s Guide provides 
detailed help and easy access to Epson’s support website, FAQs, and paper and ink 
purchasing.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website 
for free updates to your Epson Stylus Photo R2000...

44Solving Problems
Checking the Printer Lights
Check the status of the printer lights to solve the most common problems. If an 
error occurs, follow the instructions in the table below.
Light statusProblem and solution
Ipaper on Paper may be out or multiple sheets may have fed into 
the sheet feeder. Load paper, if necessary (see page 6), 
and press the 
Ipaper button.
Roll paper or canvas media may be out. See page 10 to 
load roll paper.
The CD/DVD tray may not be inserted. See page 29 to 
load a CD or...

Solving Problems45
Ppower on
Ipaper and Hink flashing 
or flashing alternatelyAn unsupported device is connected to the  external 
USB port. Connect only a PictBridge compatible digital 
camera to the  external USB port (see the online 
User’s Guide).
Ppower off
Ipaper and Hink flashing 
alternatelyParts inside the R2000 Series are at the end of their 
service life or an unknown error has occurred. Contact 
Epson for help (see page 51).
Ppower off
Ipaper and Hink flashing 
fastThe print head is...

46Solving Problems
Problems and Solutions
Check the solutions below if you’re having trouble using your printer.
Printing Problems
■Make sure your paper is loaded printable side up, short edge first, and all the 
way to the right (see page 6 and page 8).
■When using the sheet feeder, don’t load paper above the arrow mark on the 
left edge guide. Load only one sheet of compatible paper when using the 
single sheet guide (see page 8).
■Make sure the paper size settings in the printer software are correct...

Solving Problems47
■If paper is jammed, try the following, depending on how you’re printing:
Sheet feeder or rear manual feed slot: Press the Ipaper button to eject any 
jammed sheets, then open the printer cover and remove any paper jammed 
inside. Press the Ipaper button again to clear the error, then reload paper.
Roll paper slot: Cut off any printed roll paper or canvas media, then remove 
(see page 12) and reload (see page 10) the paper.
Front manual feed slot: Gently pull out the paper and press...

48Solving Problems
■Remove sheets from the output tray as they eject. Let your prints dry 
separately for at least 12 hours before framing or placing in a protective sheet. 
If you need to stack them, place a sheet of plain paper between each print.
■If you notice light or dark bands across your printouts or they are too faint, 
you may need to clean the print head. Run a nozzle check and clean the print 
head if necessary (see page 33).
■If you notice jagged vertical lines, run the print head alignment...

Solving Problems49
■If your wireless router or access point doesn’t broadcast its network name 
(SSID), manually enter your wireless network name. If your wireless router or 
access point has wireless security enabled, you will also need to know what 
kind of security it is using.
The product does not appear in the Add Printer window (Mac OS X)
Make sure the printer driver was installed correctly and that your computer’s 
TCP/IP settings are configured correctly.
Cannot Print Over the Network
■Make sure...

50Solving Problems
■Make sure your firewall or security software is not set to block port 3629 
(TCP/UDP). Contact your firewall manufacturer for assistance.
Printing Is Slow or the Print is Cut Off
Print a Network Status Sheet by pressing the  the network information button 
and check the signal strength. If it’s poor, try moving the product closer to your 
wireless router or access point. Avoid placing the product next to a microwave 
oven, 2.4 GHz cordless phone, or large metal objects such as a...