Epson R 2000 Manual
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Maintaining Your Printer41 Switching Black Ink Types Your printer comes with Matte Black and Photo Black ink cartridges. Although both must be installed for the printer to work, the printer can use only one type of ink at a time. The printer will switch ink automatically, depending on the type of media you load. The following media use Matte Black ink: ■Presentation Paper Matte ■Premium Presentation Paper Matte ■Epson Premium Presentation Paper Matte Double-sided ■Ultra Premium Presentation Paper Matte ■Velvet Fine Art Paper ■Watercolor Paper Radiant White ■UltraSmooth Fine Art Paper 325 gsm ■Exhibition Canvas Matte ■Photo Quality Self-adhesive Sheets ■Epson Matte Scrapbook Photo Paper ■Epson Hot Press Bright ■Epson Hot Press Natural ■Epson Cold Press Bright ■Epson Cold Press Natural
42Maintaining Your Printer The following media use Photo Black ink: ■Premium Photo Paper Glossy ■Ultra Premium Photo Paper Glossy ■Premium Photo Paper Semi-gloss ■Ultra Premium Photo Paper Luster ■Exhibition Canvas Satin Cleaning the Rollers If you notice lines or streaks on your printouts, you may need to clean the rollers inside the printer by feeding several sheets of plain paper through it. Note: If paper dust builds up on the rollers, they may lose traction and become unable to feed paper properly. See your online User’s Guide for cleaning instructions. 1. Turn on the printer. 2. Open the paper support and output tray. 3. Load several sheets of plain paper in the sheet feeder (see page 6). 4. Press the ) button to feed a sheet of paper through the printer. 5. Continue feeding paper through the printer until the paper comes out clean.
Solving Problems43 Solving Problems If you have a problem with your Epson product, check the status of the printer lights to diagnose the cause. You can also check the basic troubleshooting suggestions below or in your online User’s Guide. The User’s Guide provides detailed help and easy access to Epson’s support website, FAQs, and paper and ink purchasing. Checking for Software Updates Periodically, it’s a good idea to check Epson’s support website for free updates to your Epson Stylus Photo R2000 Series software. Open your online User’s Guide and select Download the Latest Software or visit Epson’s support website at epson.com/support/r2000 (U.S.) or epson.ca/support/r2000 (Canada). With Windows, you can select Driver Update on the Utility tab in the printer settings window. You can also click Start or , select Programs or All Programs , select EPSON, and click Epson Stylus Photo R2000 Driver Update .
44Solving Problems Checking the Printer Lights Check the status of the printer lights to solve the most common problems. If an error occurs, follow the instructions in the table below. Light statusProblem and solution Ipaper on Paper may be out or multiple sheets may have fed into the sheet feeder. Load paper, if necessary (see page 6), and press the Ipaper button. Roll paper or canvas media may be out. See page 10 to load roll paper. The CD/DVD tray may not be inserted. See page 29 to load a CD or DVD. If you’re printing on thick media, the media is not inserted. Insert the thick media and press the Ipaper button. Hink on An ink cartridge is expended or not installed correctly, or is not compatible with the printer. Replace or reinstall the cartridge (see page 37). Hink flashing Ink in a cartridge is low. You can continue printing, or check which cartridge is low (see page 35) and replace it (see page 37). Ipaper flashing Hink flashing fastThe front manual feed slot cover is open while printing from paper loaded in the sheet feeder. To print on thick media or a CD/DVD, remove paper loaded or close the front manual feed slot cover to print on paper loaded in the sheet feeder (see page 32 to locate the front manual feed slot cover). Press the Ipaper button to clear the error. Network light (green)Network light (orange)Power light Paper light Ink light
Solving Problems45 Ppower on Ipaper and Hink flashing or flashing alternatelyAn unsupported device is connected to the external USB port. Connect only a PictBridge compatible digital camera to the external USB port (see the online User’s Guide). Ppower off Ipaper and Hink flashing alternatelyParts inside the R2000 Series are at the end of their service life or an unknown error has occurred. Contact Epson for help (see page 51). Ppower off Ipaper and Hink flashing fastThe print head is obstructed by paper or other foreign material. Turn off the printer, remove any obstructions, and turn it back on. If the error persists, contact Epson (see page 51). Ppower and Ipaper flashingPaper may have jammed in the sheet feeder, rear manual feed slot, front manual feed slot, or roll paper slot. Sheet feeder or rear manual feed slot: Press the Ipaper button to eject any jammed sheets, then open the printer cover and remove any paper jammed inside. Reload paper and press the Ipaper button again to clear the error. Front manual feed slot: Gently pull out the paper and press the I paper button to clear the error. Roll Paper Slot: Cut off any printed roll paper or canvas media, then remove (see page 12) and reload (see page 10) the paper. The CD/DVD tray may be unable to eject. Gently pull out the CD/DVD tray and press the Ipaper button. See page 29 to reload the tray. The printer cover may be open. Close the printer cover to continue. (Leaving the printer cover open stops or prevents printing.) Light statusProblem and solution
46Solving Problems Problems and Solutions Check the solutions below if you’re having trouble using your printer. Printing Problems ■Make sure your paper is loaded printable side up, short edge first, and all the way to the right (see page 6 and page 8). ■When using the sheet feeder, don’t load paper above the arrow mark on the left edge guide. Load only one sheet of compatible paper when using the single sheet guide (see page 8). ■Make sure the paper size settings in the printer software are correct for the paper you loaded. ■If the P power and Ipaper lights are flashing and printing has stopped, make sure the printer cover is closed. Leaving the printer cover open stops or prevents printing. Paper Feeding Problems ■If paper doesn’t feed into the sheet feeder, remove the paper and fan the stack of paper to separate the sheets. Reload paper against the right side and slide the edge guide against it. Do not load too many sheets in the sheet feeder at once (see page 6) and make sure the printer cover is closed. ■If paper loaded using the single sheet guide doesn’t feed, make sure you installed the guide correctly and guided the paper all the way into the printer (see page 8). ■If paper dust builds up on the rollers, they may lose traction and become unable to feed paper properly. See page 42 for cleaning instructions. ■Make sure the front manual feed tray is not extended if you’re printing on roll paper or with the sheet feeder. Extend it only to load fine art paper or poster board. ■If roll paper doesn’t feed, cut the end of it straight across and uncurl the end by rolling it backward, if necessary. Then reload the paper (see page 10). ■If thick media doesn’t feed, make sure you’re loading it straight into the printer and not at an incline (see page 13).
Solving Problems47 ■If paper is jammed, try the following, depending on how you’re printing: Sheet feeder or rear manual feed slot: Press the Ipaper button to eject any jammed sheets, then open the printer cover and remove any paper jammed inside. Press the Ipaper button again to clear the error, then reload paper. Roll paper slot: Cut off any printed roll paper or canvas media, then remove (see page 12) and reload (see page 10) the paper. Front manual feed slot: Gently pull out the paper and press the I paper button to clear the error. CD/DVD Printing Problems ■If the CD/DVD tray won’t load or jams in the printer, gently pull out the CD/DVD tray and press the Ipaper button, if it is flashing. Reload the CD/DVD tray, making sure to insert the tray correctly in the tray guide and align the arrows (see page 29). Also make sure the printer cover is closed. ■If your image is not positioned correctly on the disc or does not cover the printable area correctly, you may need to adjust the printing position using the Epson Print CD software. See the online User’s Guide for instructions. ■If ink smears on your disc, make sure you’re printing on ink jet-printable CDs or DVDs and that the surface of the disc is dry. Handle printed discs carefully and let them dry for 24 hours before inserting them in a drive. If necessary, you can adjust the print quality using Epson Print CD software. See the online User’s Guide for instructions. Print Quality Problems ■For the best print quality, use Epson papers (see page 15) and genuine Epson ink cartridges (see page 37). ■Load the paper printable side up (usually the whiter, brighter, or glossy side). ■Make sure your paper isn’t damp or curled. ■Some papers can only be loaded one sheet at a time (see page 6). ■Make sure the type of paper you loaded matches the paper size and paper type settings in your printer software (see page 27).
48Solving Problems ■Remove sheets from the output tray as they eject. Let your prints dry separately for at least 12 hours before framing or placing in a protective sheet. If you need to stack them, place a sheet of plain paper between each print. ■If you notice light or dark bands across your printouts or they are too faint, you may need to clean the print head. Run a nozzle check and clean the print head if necessary (see page 33). ■If you notice jagged vertical lines, run the print head alignment utility to check and align the print head (see page 34). ■The ink cartridges may be low on ink. Check cartridge status (see page 35) and replace cartridges if necessary (see page 37). Network Problems If you have a poor wireless connection, try moving the product to a different location. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet. Note: For optimal print speed, your wireless router and/or computer must conform to the 802.11n standard. Earlier standards (802.11a/b/g) are not supported. Network setup failed ■Try moving the product to a different location. ■Make sure there aren’t any access restrictions (such as MAC address filtering) set on the wireless router. If access restrictions are set, register the product’s MAC address on the router. To obtain the MAC address, print a Network Status Sheet by pressing the the network information button. Then see your router’s manual for instructions. ■If your wireless router has security enabled, make sure you entered the WEP key or WPA passphrase correctly. ■Remove and reinsert the CD to reinstall your product software. (See page 45 if you need detailed instructions.) The product cannot find or connect to the wireless router access point ■Try connecting to the wireless router or access point with your computer or another device to confirm that it is working correctly. ■Make sure that the product is within range of your router or access point.
Solving Problems49 ■If your wireless router or access point doesn’t broadcast its network name (SSID), manually enter your wireless network name. If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using. The product does not appear in the Add Printer window (Mac OS X) Make sure the printer driver was installed correctly and that your computer’s TCP/IP settings are configured correctly. Cannot Print Over the Network ■Make sure you set up your software properly for network printing. See the Start Here sheet for instructions. ■Print a Network Status Sheet by pressing the the network information button and verify that the network settings are correct. ■When using TCP/IP, make sure the product’s IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, you need to set the IP address manually. ■For an Ethernet connection, make sure that the product is turned on, and that your router, access point, switch, or hub link LED for the port the product is connected to is on or flashing. If the link LED is off, try the following: ■Make sure the Ethernet cable is securely connected to both the product and your router, access point, switch, or hub. ■Try connecting to another port on your router, access point, switch, or hub. ■Try connecting the product to another router, access point, switch or hub. ■Try connecting the product to your router, access point, switch, or hub with another Ethernet cable. ■Try printing from another computer on the network to see if the problem persists. The WiFi Light is On but You Can’t Print ■Your router might not be assigning IP addresses automatically using DHCP. If it isn’t, you will need to set the product’s IP address manually. Make sure it is set correctly for your network. Contact your router manufacturer for assistance.
50Solving Problems ■Make sure your firewall or security software is not set to block port 3629 (TCP/UDP). Contact your firewall manufacturer for assistance. Printing Is Slow or the Print is Cut Off Print a Network Status Sheet by pressing the the network information button and check the signal strength. If it’s poor, try moving the product closer to your wireless router or access point. Avoid placing the product next to a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a filing cabinet.