Epson Projector PowerLite 3900 User Manual
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131 Solutions WhentheImage Contains NoiseorStatic If the projected imageseems tocontain electronic interference (noise)orstatic, trythe following solutions: • Check thecables connecting yourcomputer orvideo source tothe projector. Theyshould be: • Separated fromthepower cordtoprevent interference • Securely connected atboth ends • Not connected toan extension cable • No longer than10feet (3m) forVGA/computer cablesor24 feet (7.3 m)forHDMI cables • Check thesettings onthe projectors Signalmenutomake suretheymatch thevideo source. If available foryour video source, adjusttheDeinterlacing andNoise Reduction settings. • Select acomputer videoresolution andrefresh ratethatarecompatible withtheprojector. • Ifyou areprojecting fromacomputer, displayauniformly patterned imageonthe screen andmanually adjust theTracking andSync settings. • Ifyou adjusted theimage shape usingtheprojector controls,trydecreasing theSharpness settingto improve imagequality. • Ifyou connected anextension powercable,tryprojecting withoutitto see ifitcaused interference in the signal. • Try adifferent cable. Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Image Quality Settings -Image Menu Solutions WhentheImage isFuzzy orBlurry If the projected imageisfuzzy orblurry, trythe following solutions: • Adjust theimage focus. • Clean theprojector lens. • Check thelens forcondensation.
132 Note: Toavoid condensation onthe lens after bringing theprojector infrom acold environment, letthe projector warmuptoroom temperature beforeusingit. • Position theprojector closeenough tothe screen, anddirectly infront ofit. • Position theprojector sothe keystone adjustment angleisnot sowide thatitdistorts theimage. • Adjust theSharpness settingtoimprove imagequality. • Ifyou areprojecting fromacomputer, usealower resolution. • Check theresolution ofyour video source. Ifyou areprojecting fromastandard definition video source, yourimage willnot beasclear asan HD (720p/1080i/1080p) videosource. • Turn offany keystone correction anddisable theQuick Corner setting. Parent topic:Solving ImageorSound Problems Related references Projection Distance Image Quality Settings -Image Menu Related tasks Focusing theImage UsingtheFocus Ring Cleaning theLens Solutions WhentheImage Brightness orColors areIncorrect If the projected imageistoo dark orlight, orthe colors areincorrect, trythe following solutions: • Press theColor Mode button onthe remote controltotry different colormodes forthe image and environment. • Check yourvideo source settings. • Adjust theavailable settingsonthe Image menuforthe current inputsource, suchasBrightness , Contrast ,Tint ,Advanced ,and Color Saturation . • Make sureallthe cables aresecurely connected tothe projector andyour video device. Ifyou connected longcables, tryconnecting shortercables. • Ifyou areusing theECO Power Consumption setting,tryselecting Highinthe projectors menus. • Position theprojector closeenough tothe screen. • Ifthe image hasbeen progressively darkening,youmay need toreplace theprojector lampsoon. Parent topic:Solving ImageorSound Problems
133 Related references Image Quality Settings -Image Menu Projector SetupSettings -Extended Menu Solutions Whena3D Image DoesNotDisplay Correctly If a 3D image doesnotdisplay correctly, trythe following solutions: • Press the2D/3D buttononthe remote controltoswitch to3D mode, ifnecessary. Youcanalso activate 3Dmode bysetting the3DDisplay settingonthe Signal menutoOn . • Make sureyourvideo device andmedia areboth 3D-compatible. Refertothe documentation that came withyour video device formore information. • Make sureyouareusing anHDMI cablethatsupports 3Dsignals. • Make sureyouselected thecorrect 3DFormat settingonthe Signal menu.Normally thisshould be set toAuto ,but insome cases youmay need toselect adifferent settingtomatch the3Dsignal from your video device. • Make sureyouareusing RF3Dactive shutter glasses. Youcanpurchase themfromEpson. • Make sureyour3Dglasses areturned onand fully charged. Ifthe glasses haveentered standby mode, slidethepower switch onthe glasses tothe Off position andthen back tothe Onposition. • Make sureyour3Dglasses arepaired withtheprojector. • Adjust the3DDepth setting onthe Signal menu. • Make sureyouarewithin the3Dviewing range. • Avoid usingtheprojector nearwireless networks, microwave ovens,2.4GHz cordless phones,or other devices thatusethe2.4GHz frequency band.These devices caninterfere withthesignal between theprojector andthe3Dglasses. • Ifthe other solutions donot solve theproblem, changetheInverse 3DGlasses settingonthe Signal menu. Return thesetting toits original valueifchanging itdoes notsolve theproblem asitcan adversely affectthe3Dimage. Parent topic:Solving ImageorSound Problems Related references 3D Viewing Range Optional Equipment andReplacement Parts Projector FeatureSettings -Settings Menu
134 Related tasks Pairing the3DGlasses withtheProjector Charging the3DGlasses Cleaning the3DGlasses Solutions toPanel Alignment Problems If the panel alignment doesnotresult inasatisfactory picture,trythe following solutions: • Make suretheProjection settingmatches theinstallation position. • Make suretheprojection surfaceisnot colored ortextured. Projectonawhite surface withnotexture. • Leave theprojector onfor 10to15 minutes beforeadjusting thepanel alignment. • The projected imagesizeshould beatleast 60inches (152cm)during panelalignment. • Ifthe image contains toomuch magenta, adjustthered and blue panels. • Ifthe pattern lineslookfuzzy orout offocus, adjust thefocus before performing thepanel alignment. Parent topic:Solving ImageorSound Problems Related references Projection Distance Related tasks Focusing theImage UsingtheFocus Ring Adjusting theColor Convergence (PanelAlignment) Solutions toSound Problems If there isno sound whenyouexpect itor the volume istoo low orhigh, trythe following solutions: • Adjust theprojectors volumesettings. • Press theA/V Mute button onthe remote controltoresume videoandaudio ifthey were temporarily stopped. • Check yourcomputer orvideo source tomake surethevolume isturned upand theaudio output isset for the correct source. • Check theaudio cableconnections betweentheprojector andyour video source. • Make sureanyconnected audiocables arelabeled NoResistance. • Ifyou turn theprojector onimmediately afterturning itoff, the cooling fansmayrunathigh speed momentarily andcause anunexpected noise.Thisisnormal.
135 Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Related tasks Connecting toaComputer forHDMI Video Solving Projector orRemote ControlOperation Problems Check thesolutions inthese sections ifyou have problems operating theprojector orremote control. Solutions toProjector PowerorShut-Off Problems Solutions toProblems withtheRemote Control Solutions toPassword Problems Solutions WhenUsingHDMILink Parent topic:Solving Problems Solutions toProjector PowerorShut-Off Problems If the projector doesnotcome onwhen youpress thepower button oritshuts offunexpectedly, trythe following solutions: • Make surethepower cordissecurely connected tothe projector andtoaworking electrical outlet. • The projectors buttonsmaybelocked forsecurity. Unlockthebuttons oruse theremote controlto turn onthe projector. • Ifthe projectors lampshuts offunexpectedly, itmay have entered standby modeafteraperiod of inactivity. Pressthepower button towake theprojector andadjust theSleep ModeTimer setting to change thesleep interval. • Ifthe power button onthe remote controldoesnotturn onthe projector, checkitsbatteries andmake sure theRemote Receiver settingisturned oninthe projectors menu,ifavailable. • The power cordmaybedefective. Tryanother powercord.Ifthat doesnt work,disconnect thecord and contact Epson. • Make surethelamp andlamp cover areinstalled correctly. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Where toGet Help Projector LightStatus
136 Projector FeatureSettings -Settings Menu Related tasks Replacing theRemote ControlBatteries Unlocking theProjector s Buttons Solutions toProblems withtheRemote Control If the projector doesnotrespond toremote controlcommands, trythe following solutions: • Check thattheremote controlbatteries areinstalled correctly andhave power. Ifnecessary, replace the batteries. • Make sureyouareoperating theremote controlwithinthereception angleandrange ofthe projector. • Make suretheprojector isnot warming uporshutting down. • Check tosee ifa button onthe remote controlisstuck down, causing itto enter sleep mode. Release the button towake theremote controlup. • Strong fluorescent lighting,directsunlight, orinfrared devicesignals maybeinterfering withthe projectors remotereceivers. Dimthelights ormove theprojector awayfromthesun orinterfering equipment. • Ifavailable, turnoffone ofthe remote receivers inthe projectors menusystem, orcheck ifall the remote receivers wereturned off. • Ifyou assigned anIDnumber tothe remote controltooperate multiple projectors, youmay need to check orchange theIDsetting (feature notavailable withallprojectors). • Ifyou lose theremote control, youcanpurchase anotherfromanauthorized Epsonreseller. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Optional Equipment andReplacement Parts Projector FeatureSettings -Settings Menu Remote ControlOperation Related tasks Replacing theRemote ControlBatteries
137 Solutions toPassword Problems If you cannot enterorremember apassword, trythe following solutions: • You may have turned onpassword protection withoutfirstsetting apassword. Tryentering 0000using the remote control. • Ifyou have entered anincorrect password toomany timesandseeamessage displaying arequest code, writedown thecode andcontact Epson.Donot attempt toenter thepassword again.Provide the request codeandproof ofownership forassistance inunlocking theprojector. • Ifyou lose theremote control, youcannot enterapassword. Orderanew onefrom Epson. Parent topic:Solving Projector orRemote ControlOperation Problems Related references Optional Equipment andReplacement Parts Projector FeatureSettings -Settings Menu Where toGet Help Solutions WhenUsing HDMILink If you cannot controlanHDMI device usingtheHDMI Linkbuttons, trythe following solutions: • Make sureallnecessary cablesaresecurely connected andthepower ison for the projector and connected videosources. • Make surethecables meettheHDMI standards. • Make suretheconnected devicesupports theCEC standards. • Ifyou connected anew device orchanged anyconnections, youmay need torestart thedevice. • Connect nomore thanthree devices thatsupport HDMILinkatthe same time. • Ifyou have connected aspeaker orreceiver, setthe output toPCM. Parent topic:Solving Projector orRemote ControlOperation Problems Solutions WhenWireless Authentication Fails If you cannot authenticate awireless connection, trythe following solutions: • Make suretheWireless LANPower settingisset toOn . • Check theSecurity settingsandpassphrase inthe Network Configuration menu. • Check theEvent IDnumber displayed inthe Info menu andcheck thelink below toidentify the problem.
138 Parent topic:Solving Problems Related references Projector FeatureSettings -Settings Menu Projector NetworkSettings-Network Menu Event IDCode List Where toGet Help If you need tocontact Epsonfortechnical supportservices, usethefollowing supportoptions. Internet Support Visit Epsons supportwebsite atepson.com/support (U.S.)orepson.ca/support (Canada)forsolutions to common problems withyour projector. Youcandownload utilitiesanddocumentation, getFAQs and troubleshooting advice,ore-mail Epson withyour questions. Speak toaSupport Representative To use theEpson PrivateLine Supportservice,call(800) 637-7661. Thisservice isavailable forthe duration ofyour warranty period.Youmay alsospeak withaprojector supportspecialist bydialing (562) 276-4394 (U.S.)or(905) 709-3839 (Canada). Support hoursare6AM to8PM, Pacific Time,Monday throughFridayand7AM to4PM, Pacific Time, Saturday. Days andhours ofsupport aresubject tochange withoutnotice.Tollorlong distance chargesmay apply. Before youcall, have thefollowing information ready: • Product name • Product serialnumber (located onthe bottom orrear ofthe projector, orinthe menu system) • Proof ofpurchase (suchasastore receipt) anddate ofpurchase • Computer orvideo configuration • Description ofthe problem Purchase SuppliesandAccessories You canpurchase screens,otheroptional accessories, andreplacement partsfromanEpson authorized reseller. Tofind thenearest reseller, call800-GO-EPSON (800-463-7766).Oryou canpurchase online at epsonstore.com (U.S.sales) orepson.ca (Canadian sales).
139 To purchase areplacement remotecontrol, call(562) 276-4394 (U.S.)or(905) 709-3839 (fordealer referral inCanada). Parent topic:Solving Problems
140 Technical Specifications These sections listthe technical specifications ofyour projector. General Projector Specifications Projector LampSpecifications Remote ControlSpecifications Projector Dimension Specifications Projector Electrical Specifications Projector Environmental Specifications Projector SafetyandApprovals Specifications Supported VideoDisplay Formats General Projector Specifications Type ofdisplay Poly-silicon TFTactive matrix Resolution 1080p Lens F=1.51 to1.99 Focal length: 18.2to29.2 mm Color reproduction Full color, upto1billion colors Brightness High Power Consumption mode: White lightoutput 2700lumens (ISO21118 standard) Color lightoutput 2700lumens Note: Colorbrightness (colorlightoutput) andwhite brightness (white lightoutput) willvary depending onusage conditions. Color light output measured inaccordance withIDMS 15.4;white light output measured inaccordance withISO21118. Contrast ratio 120000: 1with Auto Irisonand avariety ofother settings selected Image size (in native aspect ratio) 30 inches (0.76m)to300 inches (7.62m)