Epson Projector PowerLite 1975W User Manual
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Solving Problems Check thesolutions inthese sections ifyou have anyproblems usingtheprojector. Projection ProblemTips Projector LightStatus Using theProjector HelpDisplays Solving ImageorSound Problems Solving Projector orRemote ControlOperation Problems Solutions WhenYouCannot AccesstheProjector ThroughtheWeb Solutions WhenNetwork AlertE-Mails areNot Received Where toGet Help Projection ProblemTips If the projector isnot working properly, tryturning itoff and unplugging it.Then plugitback inand turn it on. If this does notsolve theproblem, checkthefollowing: • The lights onthe projector mayindicate whattheproblem is. • The projectors Helpsystem candisplay information aboutcommon problems, ifthe projector is operating. • The solutions inthis manual canhelp yousolve many problems. If none ofthese solutions help,youcancontact Epsonfortechnical support. Parent topic:Solving Problems 151
Projector LightStatus The lights onthe projector indicatetheprojector statusandletyou know when aproblem occurs.Check the status andcolor ofthe lights andlook forasolution inthe table here. 1 Power light 2 Status light 3 Lamp light 4 Temp light 5 Screen Mirroring light Power light Status light Lamp light Temp light Status andsolution Blue Blue Off Off Normal operation Blue Flashing blue Off Off Warming up;wait foranimage to appear Off Off Off Off Standby orsleep mode 152
Power light Status light Lamp light Temp light Status andsolution Blue Flashing blue Off Off Shutting down;whentheStatus light stops flashing, youcanunplug the projector Flashing blue Varies Off Flashing Projector istoo hot orange • Make surethatthevents andair filter arenotclogged withdust or obstructed bynearby objects • Clean orreplace theairfilter • Make suretheenvironmental temperature isnot toohot Off Flashing blue Off Orange Projector hasoverheated and turned off;leave itturned offtocool down forabout fiveminutes, thendo the following: • Make surethatthevents andair filter arenotclogged withdust or obstructed bynearby objects • Clean orreplace theairfilter • Ifoperating theprojector athigh altitude, turnonHigh Altitude Mode • Ifthe problem persists, unplugthe projector andcontact Epsonfor help 153
Power light Status light Lamp light Temp light Status andsolution Off Flashing blue Orange Off Lamp hasaproblem • Check tosee ifthe lamp isburned out, broken, orinstalled incorrectly; reseatorreplace the lamp asnecessary • Clean orreplace theairfilter • Ifoperating theprojector athigh altitude, turnonHigh Altitude Mode • Ifthe problem persists, unplugthe projector andcontact Epsonfor help Flashing blue Varies Flashing Off Replace thelamp soon toavoid orange damage; donot continue usingthe projector Off Flashing blue Off Flashing A fan orsensor hasaproblem; turn orange the projector off,unplug it,and contact Epsonforhelp Off Flashing blue Flashing Flashing Auto Iriserror; turntheprojector off, orange orange unplug it,and contact Epsonfor help Off Flashing blue Orange Orange Power error(ballast); turnthe projector off,unplug it,and contact Epson forhelp Off Flashing blue Flashing Off Internal projector error;turnthe orange projector off,unplug it,and contact Epson forhelp Any Any Any Any Screen Mirroring lightissolid blue; Screen Mirroring connection is available Any Any Any Any Screen Mirroring lightflashes blue quickly; connecting toadevice 154
Power light Status light Lamp light Temp light Status andsolution Any Any Any Any Screen Mirroring lightflashes blue slowly; Screen Mirroring error, select BothSettings Offasthe Wireless Modesetting, thenswitch the setting backtoScreen Mirroring On Any Any Any Any Screen Mirroring lightisoff; Screen Mirroring isnot available, checkthat the Wireless Modesetting isset to Screen Mirroring On Note: Ifthe lights display apattern notlisted inthe table above, turntheprojector off,unplug it,and contact Epsonforhelp. Parent topic:Solving Problems Related references Projector SetupSettings -Extended Menu Where toGet Help Related tasks Cleaning theAirFilter andVents Replacing theAirFilter Replacing theLamp Using theProjector HelpDisplays You candisplay information tohelp yousolve common problems usingtheprojectors Helpsystem. 1. Turn onthe projector. 2. Press theHelp button onthe projector orthe remote control. You seetheHelp menu. 3. Use theupand down arrow buttons tohighlight theproblem youwant tosolve. 4. Press Entertoview thesolutions. 5. When youarefinished, doone ofthe following: • To select another problem tosolve, pressEsc. 155
• To exit thehelp system, pressHelp. Parent topic:Solving Problems Solving ImageorSound Problems Check thesolutions inthese sections ifyou have anyproblems withprojected imagesorsound. Solutions WhenNoImage Appears Solutions WhenImage isIncorrect UsingtheUSB Display Function Solutions WhenNo Signal Message Appears Solutions WhenNot Supported Message Appears Solutions WhenOnlyaPartial ImageAppears Solutions WhentheImage isNot Rectangular Solutions WhentheImage Contains NoiseorStatic Solutions WhentheImage isFuzzy orBlurry Solutions WhentheImage Brightness orColors areIncorrect Solutions toSound Problems Parent topic:Solving Problems Solutions WhenNoImage Appears If no image appears, trythe following solutions: • Make surethelens cover isopen allthe way oroff. • Press theA/V Mute button onthe remote controltosee ifthe image wastemporarily turnedoff. • Make sureallnecessary cablesaresecurely connected andthepower ison for the projector and connected videosources. • Press theprojectors powerbutton towake itfrom standby orsleep mode. Alsoseeifyour connected computer isin sleep mode ordisplaying ablank screen saver. • Check thesettings onthe Signal menutomake suretheyarecorrect forthe current videosource. • Adjust theBrightness settingorselect theNormal PowerConsumption setting. • Check theDisplay settingtomake sureMessages isset toOn . • Ifthe projector doesnotrespond whenyoupress thecontrol panelbuttons, thebuttons maybe locked. Unlockthebuttons. • Ifthe projector doesnotrespond whenyoupress buttons onthe remote control, makesuretheremote receivers areturned on. 156
• For images projected withWindows MediaCenter, reducethescreen sizefrom fullscreen mode. • For images projected fromapplications usingWindows DirectX,turnoffDirectX functions. Parent topic:Solving ImageorSound Problems Related references Image Quality Settings -Image Menu Input Signal Settings -Signal Menu Projector FeatureSettings -Settings Menu Projector SetupSettings -Extended Menu Related tasks Unlocking theProjector s Buttons Solutions WhenImage isIncorrect UsingtheUSB Display Function If no image appears orifthe image appears incorrectly usingtheUSB Display function, trythe following solutions: • Press theUSB button onthe remote control. • Make suretheUSB Display software hasinstalled correctly. Installitmanually ifnecessary. • With OSX,select theUSB Display iconinthe Dock orfrom theApplications folder. • For images projected withWindows MediaCenter, reducethescreen sizefrom fullscreen mode. • For images projected fromapplications usingWindows DirectX,turnoffDirectX functions. • Ifthe mouse cursorflickers, selectMakethemovement ofthe mouse pointer smooth inthe Epson USB Display Settings program onyour computer (featurenotavailable withWindows 2000). • Turn offthe Transfer layeredwindow settinginthe Epson USBDisplay Settings program onyour computer. Parent topic:Solving ImageorSound Problems Related references Projector SetupSettings -Extended Menu Solutions WhenNo Signal Message Appears If the No Signal message appears,trythe following solutions: • Press theSource Searchbuttonandwait afew seconds foranimage toappear. 157
• Turn onthe connected computerorvideo source, andpress itsplay button tobegin yourpresentation, if necessary. • Check theconnection fromtheprojector toyour video sources. • Ifyou areprojecting fromalaptop computer, makesureitis set uptodisplay onanexternal monitor. • Ifnecessary, turntheprojector andtheconnected computerorvideo source offand then onagain. Displaying FromaPC Laptop Displaying FromaMac Laptop Parent topic:Solving ImageorSound Problems Related topics Connecting toVideo Sources Connecting toComputer Sources Displaying FromaPC Laptop If you seetheNo Signal message whenyoudisplay fromaPC laptop, youneed toset upthe laptop to display onanexternal monitor. 1. Hold down thelaptops Fnkey and press thekey labelled withamonitor iconorCRT/LCD .(See your laptop manual fordetails.) Waitafew seconds foranimage toappear. 2. Todisplay onboth thelaptops monitorandtheprojector, trypressing thesame keysagain. 3. Ifthe same image isnot displayed bythe laptop andprojector, checktheWindows Displayutilityto make suretheexternal monitorportisenabled andextended desktopmodeisdisabled. (Seeyour computer orWindows manualforinstructions.) 4. Ifnecessary, checkyourvideo cardsettings andsetthe multiple displayoptiontoMirror or Duplicate . Parent topic:Solutions WhenNo Signal Message Appears Related topics Connecting toComputer Sources Displaying FromaMac Laptop If you seetheNo Signal message whenyoudisplay fromaMac laptop, youneed toset upthe laptop for mirrored display.(Seeyourlaptop manual fordetails.) 1. Open theSystem Preferences utilityandselect Displays . 2. Click theArrangement tab. 3. Select theMirror Displays checkbox. 158
Parent topic:Solutions WhenNo Signal Message Appears Related topics Connecting toComputer Sources Solutions WhenNot Supported Message Appears If the Not Supported messageappears,trythe following solutions: • Make surethecorrect inputsignal isselected onthe Signal menu. • Make surethecomputers displayresolution doesnotexceed theprojectors resolutionandfrequency limit. Ifnecessary, selectadifferent displayresolution foryour computer. (Seeyourcomputer manual for details.) Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats Solutions WhenOnlyaPartial ImageAppears If only apartial computer imageappears, trythe following solutions: • Press theAuto button onthe remote controltooptimize theimage signal. • Try adjusting theimage position usingthePosition menusetting. • Press theAspect buttononthe remote controltoselect adifferent imageaspect ratio. • Ifyou zoomed intoorout ofthe image usingtheE-Zoom buttons,presstheEsc button untilthe projector returnstoafull display. • Check yourcomputer displaysettings todisable dualdisplay andsetthe resolution withinthe projectors limits.(Seeyourcomputer manualfordetails.) • Check theresolution assignedtoyour presentation filestosee ifthey arecreated foradifferent resolution thanyouareprojecting in.(See yoursoftware helpfordetails.) Parent topic:Solving ImageorSound Problems Related references Input Signal Settings -Signal Menu Supported VideoDisplay Formats 159
Solutions WhentheImage isNot Rectangular If the projected imageisnot evenly rectangular, trythe following solutions: • Place theprojector directlyinfront ofthe center ofthe screen, facingitsquarely, ifpossible. • Ifyou adjusted theprojector heightusingtheprojector feet,press thekeystone buttonsonthe projector toadjust theimage shape. • Turn onautomatic keystoneadjustments usingtheprojectors menus. • Press theScreen Fitbutton andadjust theimage shape usingtheon-screen display. • Adjust theQuick Corner settingtocorrect theimage shape. Parent topic:Solving ImageorSound Problems Related references Projector FeatureSettings -Settings Menu Related tasks Automatically CorrectingImageShape WithScreen Fit Correcting ImageShape withtheKeystone Buttons Correcting ImageShape withQuick Corner Solutions WhentheImage Contains NoiseorStatic If the projected imageseems tocontain electronic interference (noise)orstatic, trythe following solutions: • Check thecables connecting yourcomputer orvideo source tothe projector. Theyshould be: • Separated fromthepower cordtoprevent interference • Securely connected atboth ends • Not connected toan extension cable • No longer than10feet (3m) forVGA/computer cablesor24 feet (7.3 m)forHDMI cables • Check thesettings onthe projectors Signalmenutomake suretheymatch thevideo source. If available foryour video source, adjusttheProgressive andNoise Reduction settings. • Select acomputer videoresolution andrefresh ratethatarecompatible withtheprojector. • Ifyou areprojecting fromacomputer, presstheAuto button onthe remote controltoautomatically adjust theTracking andSync settings. • Ifyou adjusted theimage shape usingtheprojector controls,trydecreasing theSharpness settingto improve imagequality. 160