Epson Projector Powerlite 1815p User Manual

Solving Problems171
You see vertical bands or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice vertical bands or some 
of the characters may look heavy or blurred. Press the 
Auto 
button on the remote control or the 
Enter button on the 
projector to reset the projector’s Tracking, Sync, and Position 
settings.
■If further adjustment is needed, you can...

172Solving Problems
■Try adjusting the Brightness and Contrast settings on the Image 
menu.
■Check your computer display settings to correct the color balance.
■The projector’s lamp may need to be replaced. See page 156 for 
instructions.
■Make sure the correct input signal is selected in the Signal menu 
(see page 125).
There is no sound, or the sound is not loud enough.
■Use the Volume buttons on the remote control to adjust the 
volume, or adjust the 
Volume setting in the Settings menu (see 
page...

Solving Problems173
Solving Network Problems 
You don’t see your projector in the EMP Monitor window.
■Make sure that you’ve connected the projector to the network and 
configured it correctly; see page 58. Also, make sure you’ve 
registered the projector with EMP Monitor; see page 139.
■Make sure that Standby Mode in the projector’s Extended menu 
is set to 
Network On.
■If the computer you are using is running Windows XP or 2000, 
you must be logged in as the Administrator.
■Try restarting your...

174Solving Problems
■If you’ve changed any settings for your projector or network, or 
restarted your computer, allow a minute or two for the 
connection to appear. If you’re using AirPort, try turning AirPort 
off and then on again.
■Make sure that you’re trying to connect to the right network. In 
Windows, verify that you’ve enabled your computer’s connection 
to the access point (see page 71) or that your wireless card or 
adapter is enabled and its SSID is set to match the projector’s 
ESSID (see...

Solving Problems175
■If you’re using Access Point mode and you’re connecting to the 
wrong network, you may be experiencing signal interference from 
another network. Try resetting your access point or base station, 
then restart NS Connection.
■If you’re using AirPort, the projector’s ESSID should match the 
AirPort network name, not the name of the AirPort base station. 
To check the network name, start the AirPort Admin utility, 
select your base station, and click 
Configure. Then click Show 
All...

176Solving Problems
You can’t edit scenario files in EMP SlideMaker after they 
have been transferred to the USB drive.
You can only edit scenarios before they are transferred. Open the 
scenario files saved on your hard drive, make any changes, then 
transfer the scenario to your USB drive.
You can’t transfer your slideshow to the drive because you 
aren’t able to see the drive letter.
You must connect the drive to your computer before you select Send 
Scenario
 from the Scenario Option(s) menu. If this...

Solving Problems177
When using EasyMP, you see an ERR code at the bottom of 
the screen.
Check for the code below.
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 160. 
■Make sure you are within about 20 feet (6 meters) of the projector 
and within range of the projector’s front or back sensor 
(approximately 30° to the left or right...

178Solving Problems
■Make sure the Remote Receiver setting isn’t disabling both of 
the projector’s sensors (see page 127).
■If any buttons are held for longer than 30 seconds, the remote 
enters sleep mode. Release any button that is held to wake the 
remote. 
Where To Get Help 
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website for solutions to common problems. You 
can download utilities and documentation, get FAQs and 
troubleshooting advice, or e-mail...

Solving Problems179
Before you call for support, please have the following information 
ready:
■Product name (PowerLite 1815p)
■Product serial number (located on the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens or other accessories from an Epson 
authorized reseller. To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase...

180Solving Problems