Epson Projector Powerlite 1815p User Manual

							Solving Problems171
You see vertical bands or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice vertical bands or some 
of the characters may look heavy or blurred. Press the 
Auto 
button on the remote control or the 
Enter button on the 
projector to reset the projector’s Tracking, Sync, and Position 
settings.
■If further adjustment is needed, you can fine-tune the Tracking 
and 
Sync settings manually using the Signal menu, as described 
on page 125.
1. Fill the screen with an image containing fine detail, such as a 
pattern to appear as your desktop background, or try 
projecting black text on a white background.
2. Adjust the 
Tracking to eliminate vertical bands. 
3. Adjust the 
Sync setting to increase the image sharpness. 
The image is too light or dark, or colors are incorrect.
■Use the Color Mode option in the projector’s Image menu to 
adjust the color (see page 122). 
■If you’re displaying video, adjust the Color Adjustment and 
Color Mode settings on the Image menu. You can also try 
adjusting the 
Color Saturation, ABS Color Temp, and Tint 
settings on the Image menu.
note
You must be projecting an 
image for this button to have 
any effect. The 
Auto button 
works only with computer 
images projected through the 
VGA port.
note
Because of the different 
technologies used, your 
projected image may not 
exactly match the colors on 
your notebook or computer 
monitor. 
						

							172Solving Problems
■Try adjusting the Brightness and Contrast settings on the Image 
menu.
■Check your computer display settings to correct the color balance.
■The projector’s lamp may need to be replaced. See page 156 for 
instructions.
■Make sure the correct input signal is selected in the Signal menu 
(see page 125).
There is no sound, or the sound is not loud enough.
■Use the Volume buttons on the remote control to adjust the 
volume, or adjust the 
Volume setting in the Settings menu (see 
page 126).
■Make sure A/V Mute is not enabled. (The A/V Mute button may 
have been pressed.) 
■Make sure the A/V mute slide (lens cover) is open.
■If your presentation includes computer audio, make sure the 
volume control on your computer is not turned all the way down 
or muted. In Windows, you may be able to check this by clicking 
the volume control in your Windows system tray (lower right 
corner of the screen). On a Mac, you may be able to adjust the 
volume from your menu bar (top right corner of the screen) or via 
the volume control function keys.
■If you’re using a DVD player or other video source, make sure the 
cables are connected correctly, as described on page 48.
■If you’re using a computer audio cable, make sure it is connected 
to your computer’s  headphone jack or   audio out jack. 
Connect the other end to the projector’s 
Audio1 port when the 
computer’s video cable is connected to the 
Computer1 port. 
Otherwise, connect the cable to 
Audio2 if you’re using 
Computer2 for the computer’s video connection.  
						

							Solving Problems173
Solving Network Problems 
You don’t see your projector in the EMP Monitor window.
■Make sure that you’ve connected the projector to the network and 
configured it correctly; see page 58. Also, make sure you’ve 
registered the projector with EMP Monitor; see page 139.
■Make sure that Standby Mode in the projector’s Extended menu 
is set to 
Network On.
■If the computer you are using is running Windows XP or 2000, 
you must be logged in as the Administrator.
■Try restarting your computer.
You can’t connect to the projector using NS Connection.
■Make sure the wireless network module is installed correctly in 
the projector; see page 52. If you have to reinstall the module, 
restart NS Connection or the program will not be able to detect 
the projector.
■Restart your computer.
■Make sure your projector and computer are configured correctly; 
see page 59 (Ad Hoc mode) or page 65 (Access Point mode).
■Make sure that you have sufficient wireless signal strength (above 
50 percent). On a Mac, check the AirPort icon on the Mac menu 
bar. In Windows, see the documentation for your computer’s 
wireless card or adapter for details.
■Make sure you aren’t projecting one of the EasyMP configuration 
screens. (You should see a message that the projector is ready to 
connect.) If you have to exit a configuration screen, restart 
NS Connection.
■If the projector is configured for Access Point mode and you’re 
using DHCP, allow time for your projector to appear. It takes the 
server a little while to pick up the IP address. 
						

							174Solving Problems
■If you’ve changed any settings for your projector or network, or 
restarted your computer, allow a minute or two for the 
connection to appear. If you’re using AirPort, try turning AirPort 
off and then on again.
■Make sure that you’re trying to connect to the right network. In 
Windows, verify that you’ve enabled your computer’s connection 
to the access point (see page 71) or that your wireless card or 
adapter is enabled and its SSID is set to match the projector’s 
ESSID (see page 63). On a Mac, click the AirPort icon at the top 
of your Mac desktop to make sure AirPort is turned on and the 
projector’s ESSID or your AirPort network is selected.
■If you have an access point or AirPort base station and you’re not 
using DHCP, check your projector’s IP address on the Access 
Point mode advanced settings screen. The first three segments of 
the IP address should be identical to the first three segments of the 
IP address of your access point or base station. The last segment of 
the projector’s IP address should be close, but not identical, to the 
last segment of the IP address of the access point or base station. 
■If you’re not using DHCP, check your projector’s Gateway 
address on the projector’s Access Point mode advanced settings 
screen. It should be identical to the IP address for your access 
point or AirPort base station.
■If you’re using a projector keyword, it changes each time you turn 
the projector off and then on again, or remove and reinsert the 
wireless network module. Check the projector’s keyword on the 
EasyMP Network screen and enter it at the prompt.
■If you’re using AirPort, check the configuration of your network. 
Start the AirPort Admin utility, select your base station, click 
Configure and click Show All Settings. Click the Network tab. 
If you set up your projector to connect in DHCP mode, turn on 
Distribute IP Addresses and Share a Single IP Address. 
■If you’re using AirPort and DHCP is turned off on your 
projector’s Access Point mode advanced settings screen, make sure 
Distribute IP Addresses is off.  
						

							Solving Problems175
■If you’re using Access Point mode and you’re connecting to the 
wrong network, you may be experiencing signal interference from 
another network. Try resetting your access point or base station, 
then restart NS Connection.
■If you’re using AirPort, the projector’s ESSID should match the 
AirPort network name, not the name of the AirPort base station. 
To check the network name, start the AirPort Admin utility, 
select your base station, and click 
Configure. Then click Show 
All Settings
. The network name appears on the AirPort tab.
■If you’re prompted for a password when you connect, enter the 
WEP encryption key (if you’re using WEP encryption).
■Try connecting using IP Connect Mode; see page 86.
Solving EasyMP Problems 
An image displayed with EasyMP appears distorted.
Some high-resolution images cannot be displayed correctly. Files with 
a high compression ratio may appear blurry. For BMP, GIF, and 
PNG files, make sure the resolution is not greater than 1024 × 768. 
For JPG files, the resolution must not be greater than 8192 × 6144, 
and the image cannot be in progressive and CMYK color format.
In EMP SlideMaker, PowerPoint files don’t appear in the 
file window.
EMP SlideMaker does not support PowerPoint 95 or 97. Files created 
in these versions of PowerPoint must be opened and resaved in 
PowerPoint 2000 or later.
In EMP SlideMaker, your PowerPoint files don’t display 
thumbnails and can’t be pasted into scenarios.
Make sure the MS Office JPEG converter has been installed. See the 
MS Office documentation for instructions. Also, make sure 
PowerPoint is installed on the computer you’re using to build the 
scenario. 
						

							176Solving Problems
You can’t edit scenario files in EMP SlideMaker after they 
have been transferred to the USB drive.
You can only edit scenarios before they are transferred. Open the 
scenario files saved on your hard drive, make any changes, then 
transfer the scenario to your USB drive.
You can’t transfer your slideshow to the drive because you 
aren’t able to see the drive letter.
You must connect the drive to your computer before you select Send 
Scenario
 from the Scenario Option(s) menu. If this happens, close 
and restart EMP SlideMaker 2. Make sure your drive is connected 
before you select 
Send Scenario.
You can’t play your movies on the projector.
■The projector only supports MPEG2 files. It does not support 
MPEG1 files. The audio format is MPEG1 Layer 2. Linear PCM 
and AC-3 audio cannot be played back.
■If your MPEG2 movie stops playing, check the light on the 
projector’s wireless module. If the light doesn’t come on, turn off 
the projector and reinstall the module.
■Movie files included in a PowerPoint presentation can’t be played 
back in a scenario.
EasyMP is unable to see the image files on your camera or 
external drive.
Make sure your camera or drive shows up on your desktop as a drive 
letter when you connect it to your computer. If it does, it is probably a 
USB-mounted device and will work with your projector. The 
projector does not support TWAIN-compliant digital cameras. 
						

							Solving Problems177
When using EasyMP, you see an ERR code at the bottom of 
the screen.
Check for the code below.
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 160. 
■Make sure you are within about 20 feet (6 meters) of the projector 
and within range of the projector’s front or back sensor 
(approximately 30° to the left or right and 15° above or below).
■Dim the room lights and turn off any fluorescent lights. Make 
sure the projector is not in direct sunlight. Strong lighting, 
especially fluorescent lights, may affect the projector’s infrared 
receivers. Also, turn off any nearby equipment that emits infrared 
energy, such as a radiant room heater. If necessary, use the 
Remote Receiver setting to disable the projector’s front or back 
sensor if it continues to pick up interference (see page 127).
ERR Code Meaning
2, 50, 53, 245, or 
-103Failed to start EasyMP. Turn the projector off, then 
turn it back on again.
51, 52, or 100 EasyMP processing error. If you’re using EMP NS 
Connection, try reconnecting to the projector.
If you’re projecting through the projector’s USB 
port, reconnect the USB cable.
-101 Communication was cut off. Check the access 
point connection (see page 65).
-102 or -105 Unstable wireless communication. Network traffic 
may be high. Wait for a while, then try 
reconnecting. 
						

							178Solving Problems
■Make sure the Remote Receiver setting isn’t disabling both of 
the projector’s sensors (see page 127).
■If any buttons are held for longer than 30 seconds, the remote 
enters sleep mode. Release any button that is held to wake the 
remote. 
Where To Get Help 
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website for solutions to common problems. You 
can download utilities and documentation, get FAQs and 
troubleshooting advice, or e-mail Epson with your questions.
Visit Presenters Online
 to access tips, templates, and training for 
developing successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of speaking to a live representative, and it’s free. 
This service is available 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday 
through Friday. 
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday 
through Friday.
Toll or long distance charges may apply. 
						

							Solving Problems179
Before you call for support, please have the following information 
ready:
■Product name (PowerLite 1815p)
■Product serial number (located on the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens or other accessories from an Epson 
authorized reseller. To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase online at www.epsonstore.com
 
(U.S. sales) or www.epson.ca
 (Canadian sales). 
						

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