Epson Projector EH-TW9300W User Manual

							Configuration Menu
90
Others menu
Function Menu/Settings Explanation
AMX Device Dis-
covery
On, Off When you want to allow the projector to be de-
tected by AMX Device Discovery, set this to On.
Set this to Off if you are not connected to an en-
vironment controlled by a controller from AMX
or AMX Device Discovery.
Control4 SDDPOn, Off When you want to allow the projector to be de-
tected by Control4 SDDP, set this to On. Set this
to Off if you are not connected to an environ-
ment controlled by a controller from Control4 or
Control4 SDDP.
Reset menu
Function Explanation
Reset network settings.
You can reset all adjustment values for Network to their default settings.
Info menu
Function Menu/Settings Explanation
Projector Info
Lamp Hours Displays the cumulative lamp operating time*.
Source Displays the current input source.
Input Signal Displays the input signal setting of the current input source.
Resolution Displays the resolution.
Scan Mode Displays the scan mode.
Refresh Rate Displays the refresh rate.
3D Format Displays the 3D format of the signal input during 3D projec-
tion (Frame Packing, Side by Side, or Top and Bottom).
Sync Info Displays the image signal information.
This information may be needed if service is required.
Color Depth Displays the color depth and color difference.
Color Format Displays information on the color space and dynamic range.
Status This is information about errors that have occurred on the
projector.
This information may be needed if service is required.
Serial Number Displays the projector's serial number.
Event ID The application error log appears. 
s  p.103
VersionMain Displays the firmware version of the projector.
Video2
*The cumulative use time is displayed as "0H" for the first 10 hours. 10 hours and above is displayed as "10H",
"11H", and so on. 
						

							Configuration Menu
91
Reset menu
Function Explanation
Reset Lamp Hours
Resets the cumulative lamp hours use time to 0 H. Reset when you replace the
lamp.
Reset MemoryResets all items for Memory to their default settings.
Reset Lens PositionResets all settings saved using the Save Lens Position function.
Reset AllResets all items in the Configuration menu to their default settings.
The following adjustment values are not reset to their defaults: Memory, Panel
Alignment, Color Uniformity, Lamp Hours, Language, and Network Settings. 
						

							Troubleshooting
92
Problem Solving
Reading the Indicators
You can check the status of the projector from the flashing and lit ,  (operation indicator), o and m on
the control panel.
Refer to the following table to check the projector's status and how to remedy problems shown by the
indicators.
Indicator status during an error/warning
: Lit: Flashing: Status maintained: Off
Indicators Status Remedy
(blue)/(orange)Replace Lamp
It is time to replace your lamp. Replace the lamp with a new
lamp as soon as possible. 
s  p.109
The lamp may explode if you continue to use it in this status.
(blue)/(orange)High Temp Warning
You can continue projecting. If the temperature rises too high
again, projection stops automatically.
•If the projector is installed next to a wall, make sure there is at
least 20 cm between the wall and the projector's exhaust vent.
•If the air filter is clogged, clean it. s  p.105 
						

							Troubleshooting
93
Indicators Status Remedy
(blue)/(orange)Internal Error
The projector has malfunctioned.
Remove the power plug from the electrical outlet, and contact
your local dealer or the nearest Epson repair center. 
s Epson
Projector Contact List
(blue)/(orange)Fan Error
Sensor Error
(blue)/(orange)Cinema Filter Error
Auto Iris Error
(blue)/(orange)Power Err. (Ballast)
(blue)/(orange)Lamp Error
Lamp Failure
There is a problem with the lamp, or it failed to turn on.
•Disconnect the power cord, and then check if the lamp is
cracked. 
s  p.109
If it is not cracked, reinstall the lamp and turn on the power.
If reinstalling the lamp does not fix the problem, or if the lamp
is cracked, remove the power plug from the electrical outlet,
and contact your local dealer or the nearest Epson repair center.
s Epson Projector Contact List
•Check that the lamp cover has been properly closed.
•If the air filter is clogged, clean it. s  p.105
•When using at an altitude of 1500 m or more, set High Altitude
Mode to On. 
s Extended - Operation - High Altitude
Mode  p.83
(blue)/(orange)High Temp Error
(Overheating)
The internal temperature is too high.
•The lamp turns off automatically and projection stops. Wait for
about five minutes. When the fan has stopped, disconnect the
power cord.
•If the projector is installed next to a wall, make sure there is at
least 20 cm between the wall and the projector's exhaust vent.
•If the air filter is clogged, clean it. s  p.105
•If turning the power back on does not clear the problem, stop
using the projector and remove the power plug from the elec-
trical outlet. Contact your local dealer or the nearest Epson re-
pair center. 
s Epson Projector Contact List
Indicator status during normal operation
: Lit: Flashing: Off 
						

							Troubleshooting
94
Indicators Status Remedy
Standby conditionWhen you press the  button on the remote control, or the
 button on the control panel, projection starts after a short
wait.
(blue)Warm-up in progress
Warm-up time is about 30 seconds.
The power-off operation is disabled while the projector is warm-
ing-up.
Cool-down in pro-
gressAll operations are disabled while the projector is cooling-down.
The projector enters standby condition when cool-down is com-
plete. If for any reason the power cord is disconnected during
cool-down, wait until the lamp has cooled down sufficiently
(about 10 minutes), reconnect the power cord, and then press
the 
 button on the remote control, or the  button on the
control panel.
(blue)Projection in pro-
gress
The projector is operating normally.
c
•Under normal operating conditions, the o and m indicators are off.
•When the Illumination function is set to Off, all indicators are off under normal projection conditions. s
Extended - Operation - Illumination  p.83
When the Indicators Provide No Help
Check the problem
Check the following table to see if you r  p r o b l e m  i s  m e n t i o n e d ,  a n d  g o  t o  the appropriate page for information
on handling the problem.
Problem Page
Problems relating to im-
agesNo images appear.
Projection does not start, the projection area is completely black, or
the projection area is completely blue.p.95
Moving images being projected from a computer are not projected.p.96
"Not supported" is displayed.p.96
"No Signal" is displayedp.96
Images are fuzzy or out of focus.p.96
Interference or distortion appears in the images.p.97
The image is truncated (large) or small, or only a part of the image is
projected.p.97
Image colors are not right.
The whole image appears purplish or greenish, images are black &
white, or colors appear dull.
*
p.97
Images appear dark.p.98
Projection stops automatically.p.98 
						

							Troubleshooting
95
Problem Page
Problems when projection
startsThe projector does not turn on.p.98
Problems with the remote
controlThe remote control does not respond.p.99
Problems with the control
panelCannot make settings on the control panel.p.99
Problems with 3D Cannot project correctly in 3D.p.99
Problems with HDMI HDMI Link does not function.p.100
The device name is not displayed under device connections.p.101
Problems with WirelessHD Cannot project WirelessHD images.p.101
Interference, distortion, or interruption appear in WirelessHD.p.101
Half of the image on the left or right stops projecting or the image is
doubled up.p.102
Network problems Cannot access the network via wireless LAN.p.102
The image contains static during network projection.p.102
*Because color reproduction differs between monitors and computer LCD screens, the image projected by the
projector and the color tones displayed on the monitor may not match, however this is not a fault.
Problems relating to images
No images appear
Check Remedy
Is the projector turned on?
Press the  button on the remote control or the  button
on the control panel.
Is the power cord connected? Connect the power cord.
Are the indicators switched off? Disconnect and then reconnect the projector's power cord.
Check that pressing the power button after connection supplies
the projector with power.
Is an image signal being input?
Check that the connected device is turned on. When Messag‐
es is set to On from the Configuration menu, image signal mes-
sages are displayed. 
s Extended - Display - Messages  p.83
Are the Configuration menu settings correct?
Reset all of the settings. 
s Reset - Reset All Config  p.91
(Only when projecting computer image sig-
nals)
Was the connection made while the power of
the projector or the computer was already
turned on?If the connection is made while the power is already turned on,
the Fn key (Function key) that changes the computer's image
signal to external output may not work. Turn off the power for
the computer and the projector and then turn it back on again. 
						

							Troubleshooting
96
Moving images are not displayed
Check Remedy
(Only when projecting computer image sig-
nals)
Is the computer's image signal set to external
output and to output to the LCD monitor at
the same time?Depending on the computer's specifications, moving images
may not be displayed when the computer is set to external out-
put and to the LCD monitor output at the same time.
Change it so that the image signal is set to external output only.
For the computer's specifications, see the documentation sup-
plied with the computer.
"Not supported" is displayed
Check Remedy
(Only when projecting computer image sig-
nals)
Do the image signal's frequency and resolu-
tion correspond to the mode?Check the image signal being input in Resolution from the Con-
figuration menu, and check that it corresponds to the projector's
resolution. 
s Info - Projector Info  p.90
s  p.118
"No Signal" is displayed
Check Remedy
Are the cables connected correctly?Check that all the cables required for projection are securely
connected. 
s  p.19
Is the correct image input port selected? Change the image with the source buttons on the remote con-
trol, or the 
 button on the control panel. s  p.26
Is the connected device turned on? Turn on the device.
(Only when projecting computer image sig-
nals)
Are the image signals being output to the
projector?Change it so that the image signal is set to external output, and
not just the computer's LCD monitor. For some models, when
the image signals are output externally, they no longer appear
on the LCD monitor.
For the computer's specifications, see the documentation sup-
plied with the computer.
If the connection is made while the power of the projector or the
computer is already turned on, the Fn key (Function key) that
changes the computer's image signal to external output may not
work. Turn the power for the computer and the projector off and
then back on again.
Images are fuzzy or out of focus
Check Remedy
Has the focus been adjusted? Adjust the focus. s  p.29
Is the projector at the correct distance? Check the recommended projection range. 
s  p.16 
						

							Troubleshooting
97
Check Remedy
Has condensation formed on the lens? If the projector is suddenly taken from a cold environment to a
warm environment, or if sudden ambient temperature changes
occur, condensation may form on the surface of the lens, and this
may cause the images to appear fuzzy. Set the projector up in
the room about one hour before it is used. If the projector is wet
from condensation, turn off the projector, disconnect the power
cord, and leave it for a while.
Interference or distortion appear in images
Check Remedy
Are the cables connected correctly?Check that all the cables required for projection are securely
connected. 
s  p.19
Is an extension cable being used? If an extension cable is used, electrical interference may affect
the signals.
(Only when projecting computer image sig-
nals)
Are the Sync. and Tracking settings adjusted
correctly?The projector uses automatic adjustment functions to project at
the optimum status. However, depending on the signal, some
may not be adjusted correctly even after performing self correc-
tions. If this happens, adjust the Tracking and Sync. settings
from the Configuration menu. 
s Signal - Tracking/Sync.  p.78
(Only when projecting computer image sig-
nals)
Is the correct resolution selected?Set the computer so that the signals being output are compatible
with the projector. 
s  p.118
Part of the image is truncated (large) or small
Check Remedy
Is the correct Aspect  selected? Select the aspect mode to match the input signal in Aspect from
the Configuration menu. 
s Signal - Aspect  p.78
Is the image Position adjusted correctly? Adjust the Position setting from the Configuration menu.
s Signal - Position  p.78
(Only when projecting computer image sig-
nals)
Is the correct resolution selected?Set the computer so that the signals being output are compatible
with the projector. 
s  p.118
Image colors are not right
Check Remedy
Are the cables connected correctly?Check that all the cables required for projection are securely
connected. 
s  p.19
For the PC port, make sure the connector is the same color as the
cable port. 
s  p.19
Is the contrast adjusted correctly?
Adjust the Contrast setting from the Configuration menu.
s Image - Contrast  p.77
Is the color adjusted correctly?
Adjust the Advanced setting from the Configuration menu.
s Image - Advanced  p.77 
						

							Troubleshooting
98
Check Remedy
(Only when projecting images from a video
device)
Are the color saturation and tint adjusted cor-
rectly?Adjust the Color Saturation and Tint settings from the Config-
uration menu. 
s Image - Color Saturation/Tint  p.77
Images appear dark
Check Remedy
Is the image brightness set correctly?
Adjust the Brightness setting from the Configuration menu.
s Image - Brightness  p.77
Is the contrast adjusted correctly?
Adjust the Contrast setting from the Configuration menu.
s Image - Contrast  p.77
Is it time to replace the lamp? When the lamp is nearly ready for replacement, the images be-
come darker and the color quality becomes poorer. When this
happens, replace the lamp with a new lamp. 
s  p.109
Projection stops automatically
Check Remedy
Is Sleep Mode enabled?If the set time is exceeded and no signal is input, the lamp is
automatically turned off and the projector enters standby mode.
The projector returns from standby status when you press the
 button on the remote control or the  button on the con-
trol panel. If you want to disable Sleep Mode, change the setting
to Off. 
s Extended - Operation - Sleep Mode  p.83
Problems when projection starts
The projector does not turn on
Check Remedy
Is the power turned on?
Press the  button on the remote control or the  button
on the control panel.
Is Child Lock set to On? When Child Lock is set to On from the Configuration menu, hold
down the 
 button on the control panel for approximately
three seconds, or perform operations from the remote control.
s Settings - Lock Setting - Child Lock  p.80
Do the indicators turn on and off when the
power cord is touched?Turn off the projector, and then disconnect and reconnect the
projector's power cord. If the problem continues, stop using the
projector, remove the power plug from the electrical outlet, and
contact your local dealer or the nearest projector information
center. 
s Epson Projector Contact List
Are the lamp cover and lamps installed cor-
rectly?If the lamp or lamp cover is installed incorrectly, the projector
cannot be turned on. Check how it is installed. 
s  p.109 
						

							Troubleshooting
99
Problems with the remote control
The remote control does not respond
Check Remedy
Is the remote control light-emitting area
pointing towards the remote receiver on the
projector during operation?Point the remote control towards the remote receiver. Also,
check the operating range. 
s  p.23
Is the remote control too far from the projec-
tor?Check the operating range. 
s  p.23
Is direct sunlight or strong light from fluores-
cent lamps shining onto the remote receiver?Set the projector up in a location where strong light does not
shine onto the remote receiver.
Are the batteries dead or have the batteries
been inserted correctly?Make sure the batteries are inserted correctly or replace the bat-
teries with new ones if necessary. 
s  p.23
Is the remote control pointed at the Wire-
lessHD Transmitter when operating the Wire-
lessHD Transmitter control button? (EH-
TW9300W/EH-TW8300W only)Make sure you point the remote control at the WirelessHD Trans-
mitter when using the WirelessHD Transmitter control button on
the remote control. 
s  p.60
Problems with the control panel
Cannot make settings on the control panel
Check Remedy
Is Control Panel Lock set to Full Lock or Par‐
tial Lock?When Control Panel Lock is set to Full Lock in the Configura-
tion menu, all button operations on the control panel are disa-
bled; when Partial Lock is set, only the 
 button on the control
panel is available. Perform operations from the remote control.
s Settings - Lock Setting - Control Panel Lock  p.80
Problems with 3D
Cannot project correctly in 3D
Check Remedy
Are the 3D Glasses turned on? Turn on the 3D Glasses.
Is a 3D image being projected? If the projector is projecting a 2D image, or if an error occurs on
the projector that prevents the 3D image from being projected,
you cannot view 3D images even if you are wearing the 3D
Glasses.
Is the input image in 3D? Check that the input image is 3D compatible.
Since most TV broadcasts do not contain a 3D format signal, 3D
reception must be set manually.
Is 3D Display set to 2D?If 3D Display is set to 2D from the Configuration menu, the pro-
jector does not automatically change to 3D even when a 3D im-
age is input. Set 3D Display to 3D or Auto. 
s  Signal - 3D Set‐
up - 3D Display  p.78