Epson Powerlite Home Cinema 5010 Users Guide

							Problem Solving71
■There may be dirt on the lens. Clean the lens as described on page 57.
■Adjust the focus (see page 25).
■Make sure the lens is not fogged by condensation. If you’ve just moved the projector from 
a cold environment, wait a couple of minutes before using it.
■Adjust the Sharpness setting (see page 38). 
■If you’re projecting from a computer, you may need to adjust the Tracking and Sync 
settings (see page 43).
The colors on the screen don’t look right.
■Make sure the Input Signal is set correctly for your connected video equipment (see 
page 51). 
■Press the Color Mode button on the remote control to select a different color mode (see 
page 29).
■Make sure your video cables are secure on both ends.
■Check the brightness and contrast settings (see page 36).
■Fine-tune the colors with the settings listed on page 39.
■If the picture looks dark, you may need to replace the lamp. Check the lamp usage timer 
to see how long the lamp has been in use (see page 64). Replace the lamp if it’s close to 
the end of its service life (see page 61).  
						

							72Problem Solving
Solving Remote Control Problems
The projector doesn’t respond to remote control commands.
■Make sure you’re within about 32 feet (10 m) of the projector, and the remote control is 
aimed at the projector’s front or back sensor within the ranges shown below.
■You may need to replace the remote control batteries (see page 20). Press the 
illumination button and check if the buttons glow. If they don’t, replace the batteries.
■Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in 
direct sunlight.
■Turn off nearby equipment that emits infrared energy, such as a radiant room heater.
■Make sure there are no objects between the remote control and the IR receiver.
32 ft  (10 m)
32 ft  (10 m)
32 ft  (10 m) 32 ft  (10 m) 
						

							Problem Solving73
Solving WirelessHD Problems
The projector cannot display images from the WirelessHD Transmitter.
■Open the WirelessHD reception monitor and check the strength of the WirelessHD 
signal (see page 44). If the signal is weak, you may need to move the transmitter closer to 
the projector or remove any large objects located between the transmitter and the 
projector.
■Make sure that your projector is connected to the correct WirelessHD device. See 
“WirelessHD Settings (PowerLite Home Cinema 5010e only)” on page 44 for more 
information.
■You may need to reset the WirelessHD connection. Turn off both the WirelessHD 
Transmitter and the projector. Start playback on your video device, then turn on the 
WirelessHD Transmitter and the projector. Wait 10 seconds, then press the 
Setup 
button on the back of the transmitter.
■Make sure the WirelessHD Transmitter is not placed on a metal surface, as this may 
interfere with the signal.
■If the green and orange lights on the transmitter are flashing, the unit may be 
overheating. Make sure the vents on the back of the transmitter are not blocked and that 
the room temperature does not exceed 95 °F (35 °C).
WirelessHD images are displayed, but the picture quality is low.
The resolution and overall image quality are automatically adjusted based on the strength of 
the WirelessHD signal. Check the WirelessHD reception (see page 44) and adjust the 
position of the transmitter, if necessary. 
						

							74Problem Solving
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or 
epson.ca/support (Canada). Here you can access troubleshooting information, download 
product documentation, and receive technical advice through email.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the 
Epson PrivateLine Support card that came with your projector. This is the fastest way of 
speaking to a live representative, and it’s free. This service is available 6
AM to 6PM, Pacific 
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■U.S.: (562) 276-4394, 6AM to 8PM, Pacific Time, Monday through Friday, and 7AM to 
4
PM, Pacific Time, Saturday
■Canada: (905) 709-3839, 6AM to 8PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges 
may apply.
Before you call, please have the following information ready:
■Product name (PowerLite Home Cinema 5010/5010e) 
■Product serial number (located on the bottom of the projector or in the projector’s Info 
menu)
■Computer configuration, if you’re connected to a computer
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an authorized Epson 
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase 
online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). 
						

							Specifications75
Specifications
General 
Type of display Poly-silicon TFT active matrix
Size of LCD panels 0.74 inch (18.8 mm) wide
Lens F=2.00 to 3.17
Resolution 
(native format) 1920 × 1080 pixels, 1080p
Brightness Normal mode:
White light output up to 2400 lumens (ISO 21118 standard)
Color light output up to 2400 lumens
Dynamic contrast ratio Up to 200,000:1
Image size 30 to 300 inches (0.76 to 7.62 m)
Projection distance 2.85 to 62.83 feet (0.87 to 19.15 m)
Zoom ratio 1 to 2.1 
Aspect ratio 16:9 (supports 4:3 to 16:10)
Fan noise level Normal mode:
32 dB
ECO mode:
22 dB
Lamp 
Note: Lamp life will vary depending on mode selected, environmental conditions, and usage. 
Brightness decreases over time.
Turn off this product when not in use to prolong the life of the projector.
Type UHE (Ultra High Efficiency), E-TORL
Power consumption 230 W 
Lamp life 4000 hours (Normal mode)
5000 hours (ECO mode)
Part number V13H010L69 
						

							76Specifications
Remote Control
Range Approximately 32 feet (10 m)
Batteries AA × 2
WirelessHD Transmitter (PowerLite Home Cinema 5010e 
only)
Usable frequency 60 GHz band (2 – 3 ch)
AC adapter 4.75 – 5.25 V DC
Transmission range 32 feet (10 m)
WirelessHD standards Conforms to WirelessHD Ver. 1.0a
Power consumption During operation:
5.6 W
During standby:
0.71 W
Operating temperature 41 to 95 °F (5 to 35 °C)
Copyright protection HDCP compatible
Dimensions Height:
2.3 inches (59 mm)
Width:
6.1 inches (157 mm)
Depth:
2.4 inches (61 mm)
Weight Approx. 0.4 lb (0.2 kg)
Dimensions
Height 5.6 inches (140 mm), not including adjustable feet 
Width 17.6 inches (446 mm)
Depth 15.6 inches (395 mm); not including lens protrusion
Weight 18.0 lb (8.2 kg) (PowerLite Home Cinema 5010)
18.2 lb (8.3 kg) (PowerLite Home Cinema 5010e) 
						

							Specifications77
Electrical
Rated frequency 50/60 Hz AC
Power supply 100 to 120 V AC:
2.9 A 
200 to 240 V AC:
1.3 A 
Power consumption 100 to 120 V AC:
Operating: 
352 W (Normal mode)
262 W (ECO mode)
Standby: 
0.25 W (with HDMI Link enabled)
220 to 240 V AC:
Operating: 
342 W (Normal mode)
252 W (ECO mode)
Standby: 
0.35 W (with HDMI Link enabled)
Environmental
Temperature Operating: 41 to 95 °F (5 to 35 °C)
Storage: 14 to 140 °F (–10 to 60 °C)
Humidity Operating: 20 to 80% RH, non-condensing
Storage: 10 to 90% RH, non-condensing
Operating altitude Up to 7500 feet (2286 meters);
over 4921 feet (1500 meters), enable High Altitude mode 
in the Operation menu (see page 52)
Safety
United States FCC Part 15B Class B (DoC)
UL60950-1 2nd edition
Canada ICES-003 Class B
CSA C22.2 No. 60950-1-07
Pixelworks DNX
™ ICs are used in this projector. 
						

							78Specifications
Compatible Video Formats
The projector supports analog video in NTSC, PAL, and SECAM formats, and it automatically adjusts 
to the incoming signal. It can receive these formats as composite or component video—which it accepts 
through the Video and Component ports, respectively.
The projector also supports digital video (SDTV, HDTV) and various monitor display formats. Digital 
video is accepted by the HDMI and Component video ports. The PC port accepts analog RGB 
computer monitor signals. 
If necessary, you can select a different Aspect setting to optimize the image. The resolution at which the 
image displays for a given setting depends on the currently active picture source, as listed in the 
following tables.
Composite video 
Component video
FormatRefresh rate (Hz)Resolution
NTSC 60 720 × 480
PAL 50/60 720 × 576
SECAM 50 720 × 576
Format/
Signal
Refresh rate (Hz)Resolution
SDTV
480i
576i
480p
576p60
50
60
50720 × 480
720 × 576
720 × 480
720 × 576
HDTV
720p
1080i
1080p50/60
50/60
50/601280 × 720
1920 × 1080
1920 × 1080 
						

							Specifications79
Analog RGB (computer display)
HDMI 
3D mode
Note: When projecting with WirelessHD, DeepColor 1080P 50/60Hz is not supported.
ESC/VP21 Command Codes
You can use an AV controller with a 9-pin null modem serial cable to control the projector. You can 
download the complete ESC/VP 21 Communication Manual for home theater projectors from the 
Epson website at epson.com/support (U.S.) or epson.ca/support (Canada). 
Signal Refresh rate (Hz) Resolution
VGA 60/72/75/85 640 × 480
SVGA56/60/72/
75/85 800 × 600
XGA 60/70/75/85 1024 × 768
SXGA70/75/85
60/75/85
60/75/851152 × 864
1280 × 960
1280 × 1024
WXGA 60
60
60/75/851280 × 768
1360 × 768
1280 × 800
Signal Refresh rate (Hz) Resolution
VGA 60 640 × 480
SDTV
480i
576i
480p
576p60
50
60
50720 × 480
720 × 576
720 × 480
720 × 576
HDTV
720p
1080i
1080p50/60
50/60
24/50/601280 × 720
1920 × 1080
1920 × 1080
Signal Refresh rate (Hz) Resolution
HDTV
720p
1080i
1080p50/60
50/60
24/50/601280 × 720
1920 × 1080
1920 × 1080 
						

							80Notices
Notices
Important Safety Information
Follow these safety instructions when setting up and using the projector:
■Never look into the projector lens when the lamp is turned on; the bright light can damage your 
eyes. Never let children look into the lens when it is on.
■If you or any viewer experiences the following symptoms or other major discomfort from viewing 
3D video images, immediately stop viewing and contact your health care provider: convulsions, 
eye or muscle twitching, loss of awareness, altered vision, involuntary movements, disorientation, 
eye strain, nausea/vomiting, dizziness, headaches, fatigue, or blurry/double vision that lasts longer 
than few seconds. Do not engage in any potentially hazardous activity (such as driving a vehicle or 
operating machinery) until your symptoms have completely gone away. If the symptoms persist, 
discontinue use and do not resume stereoscopic 3D viewing without discussing your symptoms 
with a health care provider / physician. 
■Some viewers may experience a seizure or blackout when exposed to flashing images or lights 
contained in certain 3D content. Anyone who has a history of seizures, loss of awareness, 
symptoms linked to an epileptic condition, or has a family history of epilepsy, should contact a 
health care provider before using the 3D function. It is recommended that all viewers take regular 
breaks while watching 3D video images or playing stereoscopic 3D games. The suggested breaks 
are, at least 5 to 15 minutes after every 30 to 60 minutes of stereoscopic 3D content viewing.*
*Based on the guidelines issued by the 3D Consortium revised December 10, 2008. The length 
and frequency of necessary breaks will vary from person to person. If you experience any 
discomfort, you should immediately stop watching the 3D video images or playing stereoscopic 
3D games until the discomfort ends; consult a heath care provider / physician if necessary. 
■Due to the possible impact on vision development, viewers of 3D video images should be age 6 or 
older. Children and teenagers may be more susceptible to health issues associated with viewing in 
3D and should be closely supervised to avoid prolonged viewing without rest.
■Watching the screen while sitting too close for an extended period of time may cause eye strain. 
Consult your projector manual to determine the ideal viewing distance.
■Viewing 3D content may cause dizziness and disorientation for some viewers. Therefore, to avoid 
injury do not place your projector or screen near open stairwells, balconies, or wires, and do not sit 
near objects that could be broken if accidentally hit.