Epson Powerlite 85 Multimedia Projector Users Guide

Solving Problems121
■If you see a black screen and you are connected through your 
computer’s USB port (or through your network), the application 
may be using DirectX drawing features, which are not supported.
You’ve connected a computer and see a blue screen with the 
message 
No Signal displayed.
■Make sure the cables are connected correctly, as described on 
page 40.
■If you’ve connected a computer and one or more video sources, 
you may need to press the 
Source Search button on the 
projector or...

122Solving Problems6. Make sure the 
Mirror Displays 
checkbox is selected. 
The message Not Supported is displayed.
■Make sure the correct Input Signal is selected in the Signal menu 
(see page 93).
■Make sure your computer’s resolution doesn’t exceed UXGA 
(1600 
× 1200) and the frequency or re fresh rate is supported by 
the projector (see page 138). If ne cessary, change your computer’s 
resolution setting. 
Only part of the image is displayed.
■Press the Aspect button on the remote control to...

Solving Problems123
The image isn’t square, but keystone-shaped.
■If the top or bottom of the image is broader, press the   or   
button on the projector until the image is square.
■If the projector is angled toward the screen from the left or right, 
the image will be broader on one side. Center the projector in 
front of the middle of the screen, facing the screen squarely. 
■Enable the Auto Keystone feature to automatically fix the shape. 
See page 94. 
The image contains static or noise.
■If you’re...

124Solving Problems
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a cold 
environment to a warm environment.
■Make sure the projector is facing the screen squarely, to eliminate 
the need for keystone correction.
■Adjust the Sharpness setting on the Image menu (see page 91). 
When you change video settings, you should be able to see the 
effect on the screen immediately. If you’re projecting from a 
computer, you may also need to...

Solving Problems125
3. Adjust the Sync setting to increase the image sharpness. 
The image is too light or dark, or colors are incorrect.
■Press the Color Mode button to select a different color mode (see 
page 36). 
■Try adjusting the brightness and color settings in the Image menu 
(see page 90).
■Try changing the Brightness Control in the Settings menu (see 
page 94).
■Check your computer display settings to correct the color balance.
■The projector’s lamp may need to be replaced. See page 106 for...

126Solving Problems
■Make sure the audio cable is connected securely at both ends. For 
computer audio, connect the cable to your computer’s headphone jack or   audio out jack.
■Make sure the volume control on your computer is not turned all 
the way down or muted. In Windows, you may be able to use the 
volume control in your Windows system tray (lower right corner 
of the screen). On a Mac, you may be able to adjust the volume 
from your menu bar (top right corner of the screen) or via the 
volume...

Solving Problems127
■Make sure you aren’t projecting one of the NS Connection 
configuration screens. (You should see a message that the 
projector is ready to connect.) If you have to exit a configuration 
screen, restart NS Connection.
■If the projector is configured for Access Point mode and you’re 
using DHCP, allow time for your pr ojector to appear. It takes the 
server a little while to pick up the IP address.
■If you’ve changed any settings for  your projector or network, or 
restarted your...

128Solving Problems
■If you’re using AirPort, check the configuration of your network. 
Start the AirPort Admin utility, select your base station, click 
Configure and click Show All Settings. Click the Network 
tab. If you set up your projecto r to connect in DHCP mode, turn 
on 
Distribute IP Addresses and Share a Single IP Address. 
■If you’re using AirPort and DHCP is turned off on your 
projector’s Access Point mode advanced settings screen, make sure 
Distribute IP Addresses is off. 
■If you’re...

Solving Problems129
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 30. 
■Make sure you are within about 20 feet (6 meters) of the projector 
and within range of the projector’s front or back sensor 
(approximately 30° to the left or right and 15° above or below).
■Dim the room lights and turn off any fluorescent lights. Make 
sure...

130Solving Problems
Where To Get Help
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website at www.epson.com/support and select 
your product for solutions to common problems. You can download 
utilities and documentation, get FA Qs and troubleshooting advice, or 
e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card....