Epson Powerlite 713c Multimedia Projector Users Guide

Solving Problems65
The image contains static or noise.

If you’re using a computer cable longer than 6 feet, or an 
extension cable, the image quality may be reduced.

Keep your computer and video cables separated from the power 
cord as much as possible to prevent interference.

The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your laptop 
computer and the projector, turn off the...

66Solving Problems
You see vertical stripes or the image still looks blurry after 
trying the solutions in the previous section.

If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice one or more vertical 
stripes or bands, or some of the characters may look heavy or 
blurred. Press the 
Auto button on the remote control. This resets 
the projector’s tracking and sync settings.

If further adjustment is needed, you can fine-tune the Tracking 
and...

Solving Problems67
There is no sound.

Try turning up the volume. Press the right side of the Volume 
button on the remote control.

If you’re using a VCR or other video source, make sure the 
volume is not turned all the way down or muted. Also, make sure 
the cables are connected correctly, as described in Chapter 1.

If your presentation includes computer audio, make sure the 
volume control on your computer is not turned all the way down 
or muted. Make sure the audio cable is securely connected to...

68Solving Problems
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.

Make sure the remote control is turned on. 

Make sure you are within 30 feet of the projector, and within 
range of the projector’s front or back sensor (approximately 30° to 
the left or right and 15° above or below).

The remote control batteries may not be installed correctly or may 
be low on power. To test the batteries, press the  light button. 
The other buttons on the remote...

Solving Problems69
Where To Get Help
EPSON provides technical assistance through electronic support 
services 24 hours a day, as listed in the following table.
Telephone Support Services
To use the EPSON PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the EPSON PrivateLine Support card included 
in your Owner’s Kit. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, 
Pacific Time, Monday through Friday, for the...

70Solving ProblemsBefore you call, please have the following information ready:

Product name (EPSON PowerLite 503c or EPSON PowerLite 
713c)

Product serial number (located on the bottom of the projector)

Computer configuration

Description of the problem
You can purchase screens, carrying cases, or other accessories 
from EPSON at (800) 873-7766 or by visiting the EPSON Store at 
www.epson.com (U.S. sales only). In Canada, please call 
(800) 873-7766 for dealer referral
. 

A
Appendix A: Connecting to Additional Equipment71
Appendix A: Connecting to 
Additional Equipment
This appendix explains how to connect the projector to a desktop 
computer or Macintosh, or a high-end workstation. 
The following information is covered:

Installing the projector

Connecting to a PC desktop computer

Connecting to a desktop Macintosh

Connecting to a high-end workstation 

72Appendix A: Connecting to Additional Equipment
Installing the Projector
The projector can be installed for three different viewing setups: front 
projection, ceiling mounting, or rear projection onto a 
semi-transparent screen.
To project from overhead, you’ll need to select 
Ceiling in the 
projector’s Advanced menu. To project from the rear, select 
Rear 
Proj
. See page 48 for more information.
If you’re ceiling-mounting the projector and you place it above screen 
level, you’ll have to tilt it down...

Appendix A: Connecting to Additional Equipment73
Before you start, make sure the projector and speakers or PA system 
are turned off.
1. Connect the cable’s 3.5-mm stereo miniplug to the projector’s 
Audio Out jack.
2. Connect the RCA plugs to the speaker or PA system. Insert the 
cable’s red plug into the 
Audio R jack, and the white plug into 
the 
Audio L jack of the external speaker system.
Connecting to a PC Desktop Computer 
You can connect the projector to any IBM compatible PC. This 
section...

74Appendix A: Connecting to Additional Equipment
Connecting the Computer Cable
1. Disconnect the monitor cable from the video port on the back of 
the computer. 
2. Connect one end of the computer cable to the projector’s 
Computer port.
3. Connect the other end of the computer cable to the computer’s 
video port.
4. Tighten the screws on the connectors.