Epson Powerlite 62c Multimedia Projector Users Guide

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6
Solving Problems
This chapter helps you solve problems with your projector, and tells 
you how to contact technical support for problems you can’t solve 
yourself. This chapter explains the following:
■Using the projector’s on-screen help system
■What to do when the projec tor’s status lights flash
■Solving problems with the image or sound 
■Solving password problems
■Solving problems with the remote control
■Contacting technical support 

82Solving Problems
Using On-Screen Help 
If the image doesn’t look right or your audio isn’t working, you can 
get help by pressing the 
? Help button on the projector or remote 
control. The following choices are available:
■No signal or image appears on the screen
■Problems with sound
■Language change
Follow these steps to get help:
1. Press the 
? Help button on the remote control or projector. You 
see the help menu.
2. Use the   pointer button on the remote control or the up and  down arrow buttons...

Solving Problems83
4. Highlight a solution (if this choice is available). Then press the 
Enter button to select the solution. 
Press the 
Esc button if you need to back up.
If the solution is to adjust one of the settings, use the   pointer 
button on the remote control or the left and right arrow buttons 
on the projector to adjust it.
5. To exit the Help system, press the 
? Help button.
If none of the suggestions solves your problem, see additional 
solutions to problems in the following sections....

84Solving Problems
Power
lightLamp
light Temperature 
light Description
Red Flashing red  Flashing  red  There is an internal error in the projector. Turn the  projector off and unplug it. Contact Epson for 
help. See page 95.
Red Off Flashing red There is a problem with the fan or a sensor. Turn  the projector off and unplug it. Contact Epson for 
help. See page 95.
Red Flashing red Off The lamp is burned out, broken, or not installed  correctly; or the lamp cover is open. Close the 
cover or replace...

Solving Problems85
Solving Problems with the Image or 
Sound
No image appears on the screen.
■Check that the power light is green, not flashing, and the lens cap 
is off. 
■The projector may be in standby or sleep mode. If the projector 
has not received any input signal for 30 minutes, it turns off the 
lamp to conserve the lamp life and save energy. If the power light 
is orange, press the  P 
Power button to turn the projector on.
■Press the A/V Mute button to make sure the picture has not been...

86Solving Problems
Nothing appears on the external monitor.
■Make sure the VGA computer cable is connected to your 
computer’s video port and the projector’s 
Computer1(Component) port. It will not work if you 
connected the computer cable to the projector’s 
Computer2(Component) port.
■Make sure the cable from your monitor is connected to the 
projector’s 
Monitor Out port.
You see a blue screen with the message No Signal displayed.
■Make sure the cables are connected correctly, as described in...

Solving Problems87
■Depending on your computer’s video card, you might need to use 
the Display utility in the Control Panel to make sure that both the 
LCD screen and external monito r port are enabled. See your 
computer’s documentation or online help for details.
If you’re using a PowerBook or iBook with 
Macintosh OS X:
1. From the Apple menu, select System Preferences, then click 
Display or Displays.
2. Select 
VGA Display or Color LCD, click Arrange or 
Arrangement, then put a check mark in...

88Solving Problems
Only part of the computer image is displayed.
■If you’re projecting from a computer or RGB video device, press 
the 
Auto button on the remote control. If this doesn’t work or if 
you’re projecting from a component, composite, or S-Video 
device, you may need to adjust the 
Position setting in the Signal 
menu. See page 59 for more information.
■If you’ve enlarged part of the image using the E-Zoombutton 
on the remote control, press the 
Esc button to cancel zooming 
and return to...

Solving Problems89
The image isn’t rectangular, but trapezoid-shaped.
■Make sure the projector isn’t placed off to one side of the screen, 
at an angle, or the image won’t be rectangular. Place it directly in 
front of the center of the scre en, facing the screen squarely.
■If you’ve tilted the projector upward, the image will be broader at 
the top. Turn on Auto Keystone correction as described on 
page 60 or hold down the   or   buttons on top of the 
projector until the image is rectangular.
The...

90Solving Problems
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your laptop 
computer and the projector, turn off the laptop’s LCD display.
■If you’re projecting from a co mposite or S-Video source, check 
the 
Video Signal setting in the Signal menu. In most cases, leave 
it set at 
Auto. If you’re using a 60-Hz PAL video source, change 
this setting to 
PAL60. See page 60...