Epson Powerlite 6100i Multimedia Projector Users Guide

							Solving Problems101
Viewing Lamp Usage and Other Information
Use the About menu to view information about the image source, the 
display settings of your computer, and the number of hours the lamp 
and filter has been used. 
Press the 
Menu button, select Info, then press Enter. 
You see the lamp and air filter usage hours and various input signal 
settings on the right:
The lamp typically lasts from 2500 to 3000 hours, depending on the 
selected Brightness Control setting (see page 57). If the number 
shown is close to that, make sure you have a spare lamp handy. If 
you’ve installed a new lamp, be sure to reset the lamp timer (see 
page 95).
note
The information displayed 
depends on the input signal 
currently selected.Lamp usage
Filter usage 
						

							102Solving Problems
Solving Problems with the 
Image or Sound
The   Power light does not come on.
Make sure the power cord is connected securely both at the power 
outlet and the projector. If you have just replaced the lamp, make sure 
the cover is securely fastened.
No image appears on the screen.
■Check that the P Power light is green and not flashing. 
■The projector may be in sleep mode. If the P Power light is 
orange, press the 
Power button to turn the projector on.
■Try pressing the other Power button on the remote control or on 
the projector.
■Press the A/V Mute button to make sure the picture has not been 
turned off temporarily. 
■The attached computer may be in sleep mode or displaying a 
black screen saver. Try pressing a key on the computer.
You’ve connected a computer and see a blue screen with the 
message 
No Signal displayed.
■Make sure the cables are connected correctly, as described in 
Chapter 1.
■Try restarting your computer.
■If you’ve connected a computer and one or more video sources, 
you may need to press the 
Source Search button on the 
projector or remote control to select the correct source. Allow a 
few seconds for the projector to sync up after pressing the button. 
						

							Solving Problems103
If you’re using a PC notebook:
■Hold down the Fn key on the keyboard and press the function 
key that lets you display on an external monitor. It may have an 
icon such as  , or it may be labelled 
CRT/LCD. Allow a few 
seconds for the projector to sync up after pressing it. Check your 
notebook’s manual or online help for details. 
On most systems, the   key lets you toggle between the LCD 
screen and the projector, or display on both at the same time.
■Depending on your computer’s video card, you might need to use 
the Display utility in the Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. See your 
computer’s documentation or online help for details.
If you’re using Mac OS X: 
1. Open 
System Preferences.
2. Double-click 
Displays.
3. Make sure the 
VGA Display or Color LCD dialog box is selected.
4. Click the 
Arrange tab.
5. Make sure the 
Mirror Displays checkbox is selected.
If you’re using Mac OS 8.6 to 9.x:
1. From the Apple menu, select 
Control Panels, then click 
Monitors and Sound
.
2. Click the 
Arrange icon.
3. Drag one monitor icon on top of the other. This lets you display 
on the projector screen as well as the LCD screen.
4. If this option isn’t available, click the 
Monitor icon. 
5. Select one of the listed 
Simulscan resolutions. (Allow a few 
seconds for the projector to sync up after making the selection.) 
						

							104Solving Problems
The message Not Supported is displayed.
■Make sure the correct input signal is selected in the Settings menu 
(see page 55).
■Make sure your computer’s resolution doesn’t exceed UXGA 
(1600 
× 1200), and the refresh rate is supported by the projector 
(see page 118). If necessary, change your computer’s resolution 
setting as described in the following section. 
Only part of the computer image is displayed.
■Press the Auto button on the remote control.
■Make sure the image Position setting is correct on the Signal 
menu. See Chapter 4 for more information.
■Make sure your computer’s resolution setting is correct. Ideally, it 
should be 1024 
× 768 to match the projector’s native resolution. 
If this option isn’t available, select one of the other compatible 
video formats listed on page 118.
■Windows:
Right-click the desktop, select 
Properties, click the Settings 
tab, and select a different resolution. 
■Mac OS X:
Open 
System Preferences, double-click Displays, and 
then select a different resolution.
■Mac OS 8.6 to 9.x:
On the Apple menu, choose 
Control Panels, then click 
Monitors and Sound. Select a different resolution. 
■You also may need to modify existing presentation files if you 
created them for a different resolution. See your software 
documentation for specific information. 
						

							Solving Problems105
The image isn’t square, but keystone-shaped.
■If the top or bottom of the image is broader, press the   or   
button on the projector until the image is square.
■If the projector is angled toward the screen from the left or right, 
the image will be broader on one side. Center the projector in 
front of the middle of the screen, facing the screen squarely.
The image contains static or noise.
■Make sure the correct Input Signal is selected in the Signal menu 
(see Chapter 4).
■If you’re using a computer cable longer than 6 feet (2 meters), or 
an extension cable, the image quality may be reduced.
■Keep your computer and video cables away from the power cord 
as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your notebook 
computer and the projector, turn off the notebook’s LCD display.
The image is blurry.
■There may be dirt or smears on the lens cover glass. Clean the lens 
cover glass as described on page 90.
■Adjust the focus using the focus ring.
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a cold 
environment to a warm environment.
■Make sure the projector is within the recommended projection 
distance (2.5 to 36.5 feet). 
						

							106Solving Problems
■Adjust the Sharpness setting on the Image menu (see 
Chapter 4). When you change video settings, you should be 
able to see the effect on the screen immediately. If you’re 
projecting from a computer, you may also need to adjust the 
tracking and sync as described in the next section. If you don’t 
like the new settings, you can always select 
Reset to return to the 
factory default settings.
You see vertical stripes, or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice one or more vertical 
stripes or bands, or some of the characters may look heavy or 
blurred. Press the 
Auto button on the remote control. This resets 
the projector’s tracking and sync settings.
■If further adjustment is needed, you can fine-tune the Tracking 
and 
Sync settings manually using the Signal menu as described in 
Chapter 4.
1. Fill the screen with an image containing fine detail when 
making these adjustments. For example, in Windows you can 
select a pattern to appear as your desktop background. If this 
option isn’t available, try projecting black text on a white 
background.
2. Adjust the 
Tracking to eliminate vertical stripes. 
3. Adjust the 
Sync setting to increase the sharpness of the 
image.  
						

							Solving Problems107
The colors of the image are not right.
■If you’re displaying a computer image, use the Color Mode 
option in the projector’s Image menu to adjust the color. If you’re 
displaying video, adjust the 
Color, Tint, and Color Mode 
settings on the Image menu.
■Try changing the Color Adjustment setting on the Image menu.
■Check your computer display settings to correct the color balance.
There is no sound.
■Make sure the A/V Mute button has not been pressed.
■Try adjusting the Volume setting in the Settings menu (see 
page 57).
■If you’re using a VCR or other video source, make sure the 
volume is not turned all the way down or muted. Also, make sure 
the cables are connected correctly, as described in Chapter 1.
■If your presentation includes computer audio, make sure the 
volume control on your computer is not turned all the way down 
or muted. If you’re using the audio cable, make sure it is securely 
connected to both the projector and your computer’s   
headphone jack or   audio out jack.
■Make sure the Windows volume controls on your computer are 
not turned all the way down or set to Mute. You may be able to 
check this by clicking the volume control in your Windows 
System Tray (lower right corner of the screen).
note
Because of the different 
technologies used, your 
projected image may not 
exactly match the colors on 
your notebook or computer 
monitor. 
						

							108Solving Problems
Solving Easy Management Problems 
You don’t see your projector in the EMP Monitor window.
■Make sure that you’ve connected the projector to the network and 
configured it correctly; see page 75. Also, make sure you’ve 
registered the projector with EMP Monitor. See page 77.
■Make sure that Standby Mode in the Extended menu is set to 
Network On.
■If the computer you are using is running Windows XP, 2000, or 
NT 4.x, you must be logged in as the Administrator.
■Try restarting your computer.
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■If you’re using the remote control for the first time, make sure the 
batteries are installed, as shown on page 43.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the battery, see page 43. 
■Make sure you are within 33 feet (10 meters) of the projector, and 
within range of the projector’s front or back sensor 
(approximately 30° to the left or right and 15° above or below).
■Dim the room lights and turn off any fluorescent lights. Make 
sure the projector is not in direct sunlight. Strong lighting, 
especially fluorescent lights, may affect the projector’s infrared 
receivers. Also, turn off any nearby equipment that emits infrared 
energy, such as a radiant room heater.
■Make sure the projector’s remote receivers aren’t turned off; see 
page 57. 
						

							Solving Problems109
Where To Get Help
Internet Support
Visit Epson’s support website at http://support.epson.com and select 
your product for solutions to common problems. You can download 
utilities and documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions.
Visit http://www.presentersonline.com to access tips, templates, and 
training for developing successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of speaking to a live representative, and it’s free. 
This service is available 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers (toll or long distance charges may apply):
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday 
through Friday. 
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday 
through Friday.
Before you call, please have the following information ready:
■Product name (Epson PowerLite 6100i)
■Product serial number (located on the back of the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem 
						

							110Solving Problems
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an 
Epson authorized reseller. To find the nearest reseller, call 
800-GO-EPSON (800-463-7766). Or you can purchase online at 
www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).