Epson Home Projector TW5350 Users Guide

Troubleshooting
80
Check Remedy
Are the indicators switched off? Disconnect and then reconnect the projector's power cord.
Check that pressing the power button after connection supplies
the projector with power.
Is an image signal being input?
Check that the connected device is turned on. When Messag‐
es is set to On from the Configuration menu, image signal mes-
sages are displayed. 
s Extended - Display - Messages  p.70
Are the Configuration menu settings correct?
Reset all of the settings. 
s...

Troubleshooting
81
Check Remedy
(Only when projecting computer image sig-
nals)
Are the image signals being output to the
projector?Change it so that the image signal is set to external output, and
not just the computer's LCD monitor. For some models, when
the image signals are output externally, they no longer appear
on the LCD monitor.
For the computer's specifications, see the documentation sup-
plied with the computer.
If the connection is made while the power of the projector or the
computer...

Troubleshooting
82
Check Remedy
Is the image Position adjusted correctly? Adjust the Position setting from the Configuration menu.
s Signal - Position  p.66
(Only when projecting computer image sig-
nals)
Is the correct resolution selected?Set the computer so that the signals being output are compatible
with the projector. 
s  p.96
Image colors are not right
Check Remedy
Are the cables connected correctly?Check that all the cables required for projection are securely
connected. 
s  p.19
For the Video and...

Troubleshooting
83
Problems when projection starts
The projector does not turn on
Check Remedy
Is the power turned on?
Press the  button on the remote control or the control panel.
Is Child Lock set to On? When Child Lock is set to On from the Configuration menu, hold
down the 
 button on the control panel for approximately
three seconds, or perform operations from the remote control.
s Settings - Lock Setting - Child Lock  p.68
Do the indicators turn on and off when the
power cord is touched?Turn off...

Troubleshooting
84
Check Remedy
Is 3D Display set to 2D?If 3D Display is set to 2D from the Configuration menu, the pro-
jector does not automatically change to 3D even when a 3D im-
age is input. Press the 
 button, and then set 3D Display to
3D or Auto. 
s Signal - 3D Setup - 3D Display  p.66
Is 3D Format set correctly? Unless the 3D format of the AV device and 3D Format of the
projector are the same, part of the image may not be displayed.
Check that the projector's 3D Format setting matches the...

Troubleshooting
85
The device name is not displayed under Device Connections
Check Remedy
Does the connected device meet the HDMI
CEC standards?If the connected device does not meet the HDMI CEC standards,
it is not displayed. See the documentation and so on supplied
with the connected device for more information.
Network problems
Cannot access the network via wireless LAN
Check Remedy
Is Wireless LAN Power set to Off?Set Wireless LAN Power to On in the Configuration menu. If this
is already set to On,...

Troubleshooting
86
Check Remedy
Is the Screen Mirroring indicator lit blue? Make sure the Screen Mirroring indicator turns blue and the
Screen Mirroring standby screen is displayed. 
s  p.77
Are other mobile devices already connected? Make sure no other mobile device is connected to the projector.
Are the settings correct for the mobile device? Make sure the settings on the mobile device are correct. If the
settings are correct, restart the mobile device.
Are you trying to reconnect immediately after
the...

Troubleshooting
87
Cannot Connect Bluetooth Device
Check Remedy
Was a device search performed? When connecting a Bluetooth device for the first time, or when
changing to another Bluetooth device, perform Search Blue‐
tooth Device. 
s  p.21
Does the device support copyright protection
(SCMS-T)?You cannot connect a Bluetooth device that does not support
copyright protection (SCMS-T).
Is the device based on A2DP? You cannot connect a Bluetooth device that does not support
A2DP.
The audio and connection for...

Troubleshooting
88
Cannot make settings on the control panel
Check Remedy
Is Control Panel Lock set to Full Lock or Par‐
tial Lock?When Control Panel Lock is set to Full Lock in the Configura-
tion menu, all button operations on the control panel are disa-
bled; when Partial Lock is set, only the 
 button on the control
panel is available. Perform operations from the remote control.
s Settings - Lock Setting - Control Panel Lock  p.68
Slideshow does not start
Check Remedy
Is the USB storage device using...

Troubleshooting
89
Event ID Cause Remedy
0479
04FFA system error occurred in the projector. Restart the projector.
0891 The same SSID access point cannot be found. Set the computer, the access point, and the
projector to the same SSID.
0892 WPA and WPA2 authentication type mismatch. Check the setting of wireless LAN security to
see if it is correct.
0894 Communications was cut off because a con-
nection was made to the wrong access point.Check with the network administrator and fol-
low their...