Epson Gts50 User Guide

Home > Solving  Problems
Scanning Problems
Scanning  Takes  a  Long  Time
Only Part  of the  Document  is Scanned
Event  Manager  Does Not  Open
The  LCD  Screen Is  Not  Displaying Your Language
Scanning Takes a Long Time
Try  scanning  your original  at a  lower  resolution setting  to  speed up scanning.  See  Selecting the  Scan  Resolution for instructions.
Computers with  USB  2.0  (high  speed)  ports can scan faster than those with  USB  1.1  ports.  If you  are  using a  USB  2.0  port with
your...

Windows  (Other  Versions)
Click the   start  button icon  or  Start > Control  Panel  > Security  or  Security  Center  > Windows  Firewall .
Click the  Exceptions  tab, and then click the   Add Program button.
Note for  Windows  7  and Windows  Vista:
Click  Change settings  if  you  cannot find the  Exception tab.
Select Event Manager  from the  Programs list,  and then click  OK.
Confirm that  the  check box  for  Event Manager is selected  in  the   Programs  and Services  list,  and then click OK....

Home > Solving  Problems
Scan Quality Problems
You See Only a  Few Dots in  Your Scanned Image
A Line or  Line of Dots Always Appears in  Your Scanned Images
Straight  Lines in  Your Image  Come Out  Crooked
Your Image  Is  Distorted  or  Blurred
Your Scanned Image  Is  Too  Dark
Ripple Patterns Appear in  Your Scanned Image
Characters  Are  Not  Recognized Well  When Converted Into Editable  Text (OCR)
Scanned Colors  Differ from the  Original Colors
Blank Pages  Appear in  Your Scanned Image
You  See...

Your  Scanned  Image  Is Too Dark
Check  the  Brightness  setting. See  Adjusting  the  Color  and Other  Image  Settings  for instructions.
Check  the  brightness  and contrast settings of your computer monitor.
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Ripple Patterns Appear  in Your  Scanned  Image
A ripple  or  cross-hatch pattern (called  moiré)  may appear in  a  scanned  image of a  printed document.  It  is caused by  interference  from the
differing pitches in  the  scanner’s  screen and the  halftone screen in  your original....

Blank Pages Appear  in Your  Scanned  Image
If you  are  using Epson  Scan,  select  the  Skip  Blank Pages check box  in  the  Configuration window.  See Epson  Scan  Help  for details.
If you  are  using Document  Capture Pro,  select  the   Skip  Blank Page check box.
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Home > Solving  Problems
Updating Your Scanning Software (Mac OS  X only)
You can use Epson  Software Updater to  download updates and additional  software  (if available) for your scanner. Make  sure your scanner  is
connected  to  your computer before you  start  the  program.
Select  Applications  > Epson Software  and double-click the   EPSON  Software Updater  icon.
The  Epson  Software Updater window opens.
Note:
If you  do  not  already  have  Epson  Software Updater, you  can obtain  it online....

Home > Solving  Problems
Uninstalling Your Scanning Software
Uninstalling Epson  Scan
Uninstalling the  User’s Guide
Uninstalling Other  Epson  Applications
You may need  to  uninstall  and then reinstall your scanner  software  to  solve certain  problems  or  if  you  upgrade  your operating system.
Uninstalling Epson Scan
Follow the  instructions  in  the  section  for your operating system to  uninstall  Epson  Scan.
Uninstalling  Epson Scan for  Windows  8, Windows  7, and Windows  Vista
Note:You...

Disconnect the  scanner’s  interface cable  from your computer.
Click Start and select   Control  Panel .
Double -click the   Add or Remove  Programs  icon.
Select EPSON  Scan  from the  list.
Click Change/Remove .
Follow the  on -screen instructions  to  uninstall  Epson  Scan.
In some cases,  a  message  may appear to  prompt  you  to  restart the  computer.  If so, make sure  I  want  to  restart  my  computer
now  is selected  and click  Finish.
Uninstalling  Epson Scan for  Mac  OS X
In most cases,...

Windows  (other versions): Click the   start  button icon  or   Start > All Programs  or  Programs  > Epson  > GT-S50_S80
User’s Guide  > GT-S50_S80 User’s Guide  Uninstaller .
Follow the  on -screen instructions  to  uninstall  the   User’s Guide.
Uninstalling  the  Online  User’s Guide  for  Mac  OS X
Drag  the   gts50-s80_el  folder and the   GT-S50_S80 User’s Guide  icon  in  the  Applications/Epson Software/Guide  folder into  the
Trash.
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Uninstalling Other Epson Applications
Follow these  steps...

For  Mac  OS X
In most cases,  you  do  not  need  to  uninstall  your scanner  software  before re -installing  it.  However, you  can download the  Uninstaller utility
from the  Epson  support  website  to  uninstall  your scanner  software  as  described  here.
Note:
If you  find that  re -installing  your scanner  software  does  not  solve a  problem, contact Epson  for assistance.
To  download the  Uninstaller utility, visit Epson’s  support  website  ( U.S.  downloads or  Canadian downloads )....