Epson EPL N2550D User Manual

Troubleshooting241
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1. Press the unlock button to unlock the hooks. Then open the 
cover of the Duplex Unit.
2. Gently remove the jammed paper inside the cover. Be careful 
not to tear the paper.
Note:
❏If paper is torn, be sure to remove all torn pieces.
❏When you cannot remove jammed paper by this procedure, open 
Cover A or Cover B and remove the jammed paper as described 
in Jam A B (Cover A or B) on page 235.
3. Close the Duplex Unit’s cover.
 

242TroubleshootingNote:
When the error is not cleared after doing the procedure above, 
remove the Duplex Unit from the printer and check if the paper jam 
occurs at the opening on the lower part of the printer’s rear.
When the paper jam is cleared completely and Cover DM is 
closed, the jammed page’s print data is automatically reprinted.
Jam MP A, Jam C1 A, Jam C2 A, Jam C3 A (All 
paper cassettes and Cover A)
When a paper jam occurs in the location shown in the illustration 
below, the Jam MP A, Jam...

Troubleshooting243
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1. Pull out the paper cassette from the printer.
2. Remove the paper cassette’s cover and discard any crumpled 
paper. Then, reattach the cover.
3. Gently remove the jammed paper with both hands. Be careful 
not to tear the jammed paper.
 

244TroubleshootingNote:
Confirm that the jammed paper is not still deep inside the printer.
4. Reinsert the paper cassette.
5. Open Cover A and then close Cover A again.
Note:
After opening and closing Cover A, the error message is cleared.
 

Troubleshooting245
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Printing a Status Sheet
To confirm the current status of the printer, and that the options 
are installed correctly, print a status sheet using the printer’s 
control panel or the printer driver.
To print a status sheet from the printer’s control panel, see 
Printing a Status Sheet on page 192.
To print a status sheet from the printer driver, see Printing a 
status sheet on page 85.
Operational Problems
The Ready light does not turn on
The printer...

246Troubleshooting
The Ready light is on but nothing prints
The optional product is not available
Some error may have occurred.  Check the LCD panel to see if an error 
message appears.
Cause What to do
Your computer may not be properly 
connected to the printer.Perform the procedure illustrated in the 
Setup Guide.
The interface cable may not be 
plugged in securely.Check both ends of the interface cable 
between the printer and the computer. If 
you are using the parallel interface, be 
sure to secure...

Troubleshooting247
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The Properties dialog box does not appear or it 
takes too much time to open it (For Windows 
Only)
The amount of a toner remaining is not updated 
(For Windows users only)
 EPSON Status Monitor is not 
installed.You have to install EPSON Status Monitor, 
or make settings manually in the printer 
driver. See Installing EPSON Status 
Monitor on page 86 or Making Optional 
Settings on page 85.
Cause What to do
Bidirectional communication is...

248Troubleshooting
Printout Problems
The font cannot be printed
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged. 
Contact your dealer or a qualified service representative.
Cause What to do
You may use the printer fonts 
substituted for specified TrueType 
fonts.In the printer driver, choose the Print 
TrueType fonts as bitmap button in the 
Extended Settings dialog box.
The selected font is not supported 
by your printer.Make sure that you have installed...

Troubleshooting249
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The printout position is not correct
Graphics do not print correctly
Print Quality Problems
The background is dark or dirty
Cause What to do
The page length and margins may 
be set incorrectly in your 
application.Make sure that you are using the correct 
page length and margin settings in your 
application.
The Paper Size setting may be 
incorrect.Make sure the correct paper size is set in 
the Tray Menu on the control panel.
MP Tray Size setting...

250Troubleshooting
White dots appear in the printout
Print quality or tone is uneven
You may not be using the correct 
type of paper for your printer.If the surface of your paper is too rough, 
printed characters may appear distorted 
or broken. EPSON special paper, or 
smooth, high-quality copier paper is 
recommended for best results. See 
Available paper types on page 276 for 
information on choosing paper.
The paper path inside the printer 
may be dusty.Turn off the printer. Clean internal printer...