Epson C 2900 Manual

xRevision B
Epson AcuLaser C2900N Confidential
CONTENTS
1. About this manual ............................................................................................................. ii
2. Marks giving caution .........................................................................................................ii
3. Related documents...........................................................................................................ii
4. Safety...

Confidential
CHAPTER
1
Troubleshooting 

Chapter 1   Troubleshooting
Chapter 1 Troubleshooting CONTENTS
Epson AcuLaser C2900N Confidential
1. Troubleshooting Overview ........................................................................................... 1 - 1
1.1 Flow of Troubleshooting.................................................................................................................... 1 - 1
1.2  Check Installation Status...

1 - 1 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
1. Troubleshooting Overview
To increase the efficiency of troubleshooting, ensure that preliminary checks should be made to confirm 
the trouble status before proceeding to the Fault Isolation Procedure (FIP), Operation of Diagnostic 
(Chapter 2), Wiring Diagrams (Chapter 7), and Principles of Operation (Chapter 6).
1.1 Flow of Troubleshooting
Flow of the troubleshooting is as follows:

Check installation status
Check trouble...

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Epson AcuLaser C2900NRevision B
Confidential
1.2  Check Installation Status
Be sure to check the following items before starting the troubleshooting procedures
1) The power supply voltage is within the specifications (measure the voltage at the wall outlet).
2) Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection in the 
power cord.
3) The printer is properly grounded.
4) The printer is not installed at a place subjected to high/low...

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Epson AcuLaser C2900NRevision B
Confidential
1.3 Cautions on Service Operations
1) Be sure to remove the power cord unless otherwise required.
While the printer is powered ON, never touch the conductive parts unless 
otherwise required.
Never touch the conductive parts of the power switch and inlet of the LVPS, 
because they are live even while the printer is powered off.
2) When checking some parts with covers removed and with the interlock, safety, and power switches...

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Epson AcuLaser C2900NRevision B
Confidential
1.4 Cautions on Using FIP
1) When troubleshooting according to the FIP, have on hand a normal MCU, LVPS, HVPS, Fuser 
Unit, TRANSFER ASSY, etc., for possible fault isolation.
2) In the initial check according to the FIP, check only items which can be simply checked.
3) In the initial check according to the FIP, check the constitutive parts of the major check parts and 
related parts, as well as major check parts.
4) When...

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Epson AcuLaser C2900NRevision B
Confidential 14) In the FIP, the sheet feeder immediately below the printer main body is called Tray 1, and the 
cassette below it is called Tray 2.
15) Some of the instructions in the FIP are branched off depending on the specifications. Follow the 
applicable instruction.
16) For some optional components, you may have to refer to the manual of the relevant component for 
troubleshooting. Have the relevant manual at hand as needed. 

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Epson AcuLaser C2900NRevision B
Confidential
1.5 Items To Be Confirmed Before Going To FIP Troubleshooting
Basic Printer Problems
Some printer problems can be easy to resolve. If a problem occurs with your printer, check each the fol-
lowing:
1) If a message is displayed on the LCD of operator panel, see “2.3 Status Code List”.
2)  The printer power cable is plugged into the printer and a properly grounded electrical outlet.
3)  The printer power is powered ON.
4)  The...

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Epson AcuLaser C2900NRevision B
Confidential 2)  If secure print is not available or not printing, refer to the requirements below.
a) Minimum 256 MB is required.
b) RAM Disk must be enabled using the operation panel.
c) The number of secure print jobs your printer can store is dependent on the job size includ-
ing number of pages, graphics, color attributes, and the amount of memory installed. To 
increase this number, add additional memory.
3)  If print media misfeeds...