Epson AcuLaser C1100 User Manual

							Troubleshooting221
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Manual Feed ssss
The manual feed mode is specified for the current print job. Make 
sure the paper size indicated by ssss is loaded, then press the N 
Start/Stop button.
Mem Overflow
The printer has insufficient memory to execute the current task. 
Press the N Start/Stop button on the control panel to resume 
printing, or press the + Cancel Job button to cancel the print job.
Menus Locked
This message appears if you try to change the printer’s settings 
through the control panel when the buttons are locked. You can 
unlock them by using the Network utility. Refer to the Network 
Guide for information.
NonGenuine Toner
The installed toner cartridge is not a genuine Epson product. 
Installing a genuine toner cartridge is recommended. Using a 
non-genuine toner cartridge may affect print quality. Epson shall 
not be liable for any damages or problems arising from the use of 
consumable products not manufactured or approved by Epson.
Install a genuine Epson product, or perform Clear Warning or 
Clear All Warnings on the Reset Menu on the control panel to 
clear the warning message. See “Toner Cartridge” on page 161 for 
instructions on replacing the toner cartridge.
 
						

							222Troubleshooting
NonGenuine Toner uuuu
The installed toner cartridge is not an genuine Epson toner 
cartridge. Using a non-genuine toner cartridge may affect print 
quality. Epson shall not be liable for any damages or problems 
arising from the use of consumable products not manufactured 
or approved by Epson. Installing a genuin toner cartridge is 
recommended. Press the N Start/Stop button on the control panel 
to resume printing.
Offline
The printer is not ready to print. Press the N Start/Stop button. In 
this mode, the remaining amount of the toner cartridge for each 
color is displayed in seven levels.
Optional RAM Error
The optional memory module may be corrupted or incorrect. 
Replace it with a new one.
Paper Out tttt sssss
There is no paper in the specified paper source (tttt). Load paper 
of the size (sssss) into the paper source.
Paper Set tttt sssss
The paper loaded in the specified paper source (tttt) does not 
match the required paper size (sssss). Replace the loaded paper 
with the correct size paper and press the N Start/Stop button to 
resume printing, or press the + Cancel Job button to cancel the 
print job.
If you press the N Start/Stop button without replacing the paper, 
the printer will print on the loaded paper even though it does not 
match the required size.
 
						

							Troubleshooting223
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Photocondctr Trouble
A read/write error has occurred for the photoconductor unit. 
Remove the photoconductor unit and reinsert it. If that fails to 
clear the error, replace the photoconductor unit. To install the 
photoconductor unit. See “Photoconductor Unit” on page 165.
Please Wait
The toner cartridge to be replaced is moving to the replacement 
position in the printer.
Print Overrun
The required time to process the print data exceeded the print 
engine speed because the current page is too complex. Press the 
N Start/Stop button to resume printing, or press the + Cancel Job 
button to cancel the print job. If this message appears again, select 
Avoid Page Error on the printer driver.
If you continue to receive this message when printing a particular 
page, try simplifying the page by limiting the number of graphics 
or reducing the number and size of fonts.
You can also add more memory to the printer as described in 
“Memory Module” on page 155.
RAM CHECK
The printer is checking the RAM.
Ready
The printer is ready to receive data and print.
In this mode, the remaining amount of the toner cartridge for each 
color is displayed in seven levels.
 
						

							224Troubleshooting
Remove Photoconductr
When setting up the printer, the photoconductor unit was 
installed before all toner cartridges were installed.
Open cover B, remove the photoconductor unit, then close cover 
B.
Replace Photoconductr
The photoconductor has reached the end of its service life. Replace 
the photoconductor unit with a new one. See “Photoconductor 
Unit” on page 165 for instructions.
The error clears automatically after you replace the unit and close 
all printer covers. The photoconductor service life counter is reset 
automatically.
When the error light is blinking, you can continue printing by 
pressing the N Start/Stop button. However, the print quality is 
not guaranteed from then on.
Replace Toner uuuu
The Toner cartridge for the indicated color has reached the end of 
its service life. Replace the cartridge with a new one. 
The error clears automatically after you replace the cartridge and 
close all printer covers. The toner cartridge service life counter is 
reset automatically.
Reset
The printer’s current interface has been reset and the buffer has 
been cleared. However, other interfaces are still active and retain 
their settings and data.
 
						

							Troubleshooting225
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Reset All
All printer settings have been reset to the default configuration, 
or to the last settings that were saved.
Reset to Save
A control panel menu setting was changed while the printer was 
printing. Press the N Start/Stop button to clear this message. The 
setting will become effective after printing has finished.
Alternatively you can clear this message by performing Reset or 
Reset All on the control panel. However, the print data will be 
deleted.
ROM CHECK
The printer is checking the ROM.
Self Test
The printer is currently performing a self test and initialization.
Service Req Cffff
A controller error or a print engine error has been detected. Turn 
off the printer. Wait at least 5 seconds, then turn it back on. If the 
error message still appears, write down the error number listed 
on the LCD panel (Cffff), turn off the printer, unplug the power 
cord, then contact a qualified service representative.
TonerCart Error uuuu
A read/write error has occurred for the indicated toner cartridges 
(The letters C, M, Y, or K appear in place of uuuu and indicate the 
colors Cyan, Magenta, Yellow, and Black respectively.). Remove 
the toner cartridges and reinsert them. If that fails to clear the 
error, replace the toner cartridges.
To install the indicated cartridges. See “Toner Cartridge” on page 
161.
 
						

							226Troubleshooting
Unable Clear Error
The printer cannot clear an error message because the error status 
still remains. Try solving the problem again.
uuuu Toner Low
This message indicates that the toner cartridge for the indicated 
color is near the end of its service life. Prepare a new toner 
cartridge.
Warming Up
The printer is warming up the machine to be ready to print.
Worn Fuser
This message indicates that the fuser unit has reached the end of 
its service life. Prepare a new fuser unit.
Worn Photoconductor
This message indicates that the photoconductor unit has reached 
the end of its service life. Printing after this message appears is 
not guaranteed. Turn the printer off, then replace the 
photoconductor unit with a new one. See “Photoconductor Unit” 
on page 165 for instructions. The error clears automatically after 
you replace the unit and close the printer covers.
Worn uuuu Dev Unit
The developer unit for the indicated color has reached the end of 
its service life. You can print after this message appears, but it is 
recommended to replace the developer unit. Contact your dealer 
and prepare a new developer unit.
 
						

							Troubleshooting227
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Write Error ROM P
The printer is unable to write data to the ROM module correctly. 
You cannot remove the ROM P because the ROM P is a program 
ROM module. Contact your dealer.
Writing ROM P
The printer is writing data into the ROM module in the ROM slot 
P.
Wrong Photoconductr
An inappropriate photoconductor unit is installed. Install only 
the photoconductor unit listed in “Consumable products” on 
page 19.
See “Photoconductor Unit” on page 165 for instructions on 
replacing the photoconductor unit.
Wrong Toner uuuu
An inappropriate toner cartridge is installed. Install only the toner 
cartridge listed in “Consumable products” on page 19.
See “Toner Cartridge” on page 161 for instructions on replacing 
the toner cartridge. (The letters C, M, Y, or K appear in place of 
uuuu and indicate the colors Cyan, Magenta, Yellow, and Black 
respectively.)
wwww Open
The specified cover (wwww) does not close securely. Open the cover 
once, then close it.
 
						

							228Troubleshooting
Canceling Printing
You can cancel printing from your computer by using the printer 
driver.
To cancel a print job before it is sent from your computer, see 
“Canceling Printing” on page 80 (for Windows) or “Canceling 
Printing” on page 120 (for Macintosh).
Using the Cancel Job button
The + C a n c e l  J o b  b u t t o n  o n  y o u r  p r i n t e r  i s  t h e  q u i c k e s t  a n d  e a s i e s t  
way to cancel printing. Pressing this button cancels the currently 
printing job. Pressing the + Cancel Job button for more than two 
seconds deletes all jobs from the printer memory, including jobs 
the printer is currently receiving or printing.
Using the Reset menu
Selecting Reset from the control panel’s Reset Menu stops 
printing, clears the print job being received from the active 
interface, and clears errors that may have occurred at the 
interface.
Follow the steps below to use the Reset Menu.
1. Press the   Enter button to access the control panel menus. 
2. Press the d Down button several times until Reset Menu 
appears on the LCD panel, then press the   Enter button.
3. Press the d Down button several times until Reset is 
displayed.
4. Press the   Enter button. Printing is canceled. The printer is 
ready to receive a new print job.
 
						

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Contacting Customer Support
If your Epson product is not operating properly and you cannot 
solve the problem using the troubleshooting information in your 
product documentation, contact customer support services for 
assistance. If customer support for your area is not listed below, 
contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if 
you give them the following information:
❏Product serial number
(The serial number label is usually on the back of the product.)
❏Product model
❏Product software version
(Click About, Version Info, or similar button in the product 
software.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the software applications you 
normally use with your product
 
						

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