Epson 3in1 Manual

Solving Problems
Checking the Printer Status
You can check error messages and the approximate ink levels on the LCD screen or the computer.
Checking the Error Codes on the LCD Screen
A code is displayed on the LCD screen if there is an error or information that requires your attention.
CodeSituationSolutions
E-01 A printer error has occurred. Remove any paper or protective material in the printer. If the error
message is still displayed even after turning 
off and then on again,
contact Epson support....

CodeSituationSolutions
W-12 Ink cartridge is not installed
correctly.Press down each of the ink cartridges gently. Make sure they click into
place.
W-13 Installed ink cartridge is cannot be
used with this printer.Replace the ink cartridges with the ones compatible with this printer.
I-22
Set the Wi-Fi from the Push Button
(WPS).Push the access point button. If there is no button on the access
point, open the access point setting window, and then click the
button displayed in the software.
I-23
Set the...

&“Updating Applications and Firmware” on page 79
&“Replacing Ink Cartridges” on page 57
Checking the Printer Status - Windows
1. Access the printer driver window.
2. Click EPSON Status Monitor 3 on the Maintenance tab, and then click Details.
Note:
If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
Related Information
&“Windows Printer Driver” on page 73
Checking Printer Status - Mac OS X
1. Select System Preferences from...

Removing Jammed Paper from the Rear Paper Feed
Remove the jammed paper.
Removing Jammed Paper from Inside the Printer
!Caution:
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
1. Open the inner cover.
User's Guide
Solving Problems
84 

2. Remove the jammed paper.
cImportant:
Do not touch the white 
flat cable or translucent part inside the printer. Doing so may cause a malfunction.
3.
Close the inner cover.
Paper Does Not Feed Correctly
Check the following if the paper jams, paper feeds at a slant, several sheets of paper feed at a time, no paper feeds,
or paper is ejected.
❏Place the printer on a flat surface and operate in the recommended environmental conditions.
❏The battery may be running low. Connect the AC adapter to the...

❏Load one sheet of paper at a time when loading multiple sheets of paper.
❏When multiple sheets of paper feed at once during manual 2-sided printing, remove any paper which is loaded
in the paper source before you reload the paper.
❏Load and eject paper without printing to clean the paper path.
❏Make sure the paper size and paper type settings of the paper source are correct.
Related Information
&“Environmental Specifications” on page 96
&“Available Paper and Capacities” on page 24
&“Paper Handling...

❏You cannot charge the battery using a USB hub. Connect the printer directly to the computer.
❏
The computer may be 
configured not to allow other devices to charge when the computer is running on its
battery. Check the computer's settings.
Related Information
&
“Charging the Battery with a USB Connection” on page 51
Printer Does Not Print
Check the following if the printer does not operate or prints nothing.
❏Place the printer on a flat surface and operate in the recommended environmental...

Printout Problems
Print Quality Is Poor
Check the following if the print quality is poor due to blurry prints, banding, missing colors, faded colors,
misalignment, and mosaic-like patterns in the prints.
❏Use paper supported by this printer.
❏Do not print on paper that is damp, damaged, or too old.
❏If the paper is curled or the envelope is puffed up, flatten it.
❏When printing images or photos, print using high-resolution data. Images on websites are often low resolution
although they look good enough...

❏Epson recommends using the ink cartridge before the date printed on the package.
❏For best results, use up ink cartridge within six months of opening the package.
❏When printing images or photos, Epson recommends using genuine Epson paper rather than plain paper. Print
on the printable side of the genuine Epson paper.
Related Information
&“Paper Handling Precautions” on page 23
&“List of Paper Types” on page 25
&“Checking and Cleaning the Print Head” on page 68
&“Aligning the Print Head” on page 69...

Paper Is Smeared or Scuffed
Check the following if the paper is smeared or scuffed when printing.
❏Clean the paper path.
❏Load paper in the correct direction.
❏When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
Related Information
&“Cleaning the Paper Path” on page 71
&“Loading Paper in the Rear Paper Feed” on page 25
&“Print Quality Is Poor” on page 88
Printed Characters Are Incorrect or Garbled
❏Connect the interface cable securely to the...