DuVoice Dv2000 Quick Start

							Quick Start
Windows NT Logon 
When the DV2000 boots up, a blue screen will appear with Windows NT Workstation Version 4.0 highlighted.  
You may wait or press Enter to speed this up. Do not select Windows NT Workstation Version 4.0 (VGA Mode) – 
this mode is for diagnostics only.  
Then the NT Begin Logon window will appear and will require Ctrl-Alt-Delete to log into the system.  The user name 
Pairtree will appear.  There is no password (leave blank) press Enter to log on.   
Mailbox Administration Password 
The default password is “duvoice” (lower case) and click on OK.  
Auto Attendant Setup  
Set Up Main Auto Attendant Greetings, Schedule and Single Digit Actions 
By default, Mailbox 991 is the main auto attendant mailbox.  By default, Mailbox 991 plays the night 
greeting (Prompt 3). Mailbox 991 changes to the day greeting (Prompt 2) using a schedule within the 
mailbox (Day Schedule-Scheduled Event).  The day and night single digit action menus are also controlled 
by the same day schedule.   
Record Non Business Hours Greeting  
(Steps from main greeting) 
*991#  Access mailbox 991 
1234#  Enter (default) Password 
  4 Greetings Menu 
  3  Change Your Mailbox Prompts 
  2  Re-record Mailbox Prompts  
     3  Enter Prompt 3 (Non-Business Hours Greeting) 
  2 Delete and Re-record Prompt      
  1 Accept New Recording    
     * To return to previous menu  
  Record Business Hours Greeting  
(Steps from main greeting) 
*991#  Access mailbox 991 
1234#  Enter Password 
    4  Greetings Menu 
     3  Change Your Mailbox Prompts 
     2  Re-record Mailbox Prompts  
    2  Enter Prompt 2 (Business Hours Greeting) 
  2 Delete and Re-record Prompt      
    1 Accept New Recording    
    * To return to previous menu   
						

							Quick Start  
Change Greeting Schedule  
(Default: 8:00am -5:00pm M-F) 
In Mailbox Administration select Templates, then Open, then Scheduled Mailbox Events. Double click Day 
Schedule then edit the time you wish the business hours greeting to play. For days with different business 
hours create a new template using the Save As button and add the template to the scheduled events in 
mailbox 991.  Example:  For the Day Greeting to play on Saturday from 8:00am till 12:00 noon: Open the 
Day Schedule, click off all the weekday buttons and click on the Saturday button.  Change the Start and 
End Times to 8:00am and 12:00pm then press the Save As button and name the template Saturday 
Schedule.  Now open mailbox 991 and scroll over to the Scheduled Events Tab and press the Add button 
then select your new Saturday Schedule template. 
Change One Touch Actions  
(Day and Night)  
In Mailbox Administration, select Templates then Open then select Single Digit Action Codes.  Double 
click Day Menu Action (991).  Type in the extension to be transferred to next to the digit number or select 
an action from the drop down list.  Example: For sales press 1 for a spell by name directory press 2.  
Type in the sales extension next to the digit one and select  Directory next to the digit 2.  Repeat this for 
the Night Menu Action.  Note these menus are set up in mailbox 991 to correspond with the Day and Night 
greetings. (Defaults: 4 Directory, 8 Direct Message, 9 Disconnect, 0 go to Operator, # DTMF 
Mask (skip greeting), * Login, 123567 No Action, NI=No Input go to Operator)  
Adding Mailboxes  
(Copy mailbox templates 995,996 & 997) 
Four System Template Mailboxes have been provided as templates to copy from: Normal (mailbox 995), 
Message Only (mailbox 996) and Audio Text (mailbox 997), Question and Answer (mailbox 998. In 
Mailbox Administration, right mouse click on mailbox icon for mailbox 995 then select copy.  Enter the 
mailbox number to begin with then enter the number of mailboxes to create.    All new mailboxes are 
created with the password 1234.   
For Message Only mailboxes copy mailbox 996. For Audio Text Mailboxes copy mailbox 997.  
 
  If the Mailbox menu option is selected from the main Mailbox Administration screen and used 
to create single mailboxes, message-waiting lights will not work until the message waiting light on/off 
notifications are added to the mailbox notification tab.  By copying mailbox 995 or using the Create Range 
option with the Mailbox to Copy From box, you will avoid this step and save time.  
						

							 Quick Start – DV2000 Terminology DV2000 Terminology  
For PAL and FrontDesk Users 
 
PAL / FrontDesk DV-2000 Definition 
Audiotext Mailbox A mailbox using a no input 
action in the SDA.  Use 
Mailbox Template 997 for 
a pre-configured Audiotext 
Mailbox. A mailbox that does not 
take a message but does 
some other function after 
the greeting plays. Message Only A mailbox with call 
blocking on and disabled 
MWI on/off functions.  
Use Mailbox Template 996 
for a pre-configured 
Message Only Mailbox A mailbox that does not 
have an associated 
extension.  The automated 
attendant will transfer 
directly to this mailbox, 
rather than to this 
extension.  Direct Page Relay Page The feature that allows a 
caller to enter a pager 
number to be displayed on 
the subscribers digital 
pager Interview Mailbox Q & A Mailbox A mailbox that plays 
multiple greetings, and 
records multiple responses. Time Out Action NI, No Input The One Touch / SDA 
function which is 
automatically executed 
after the mailbox greeting 
has played Touch Tree Menu Single Digit Action 
Template The menu of single 
keystroke commands 
available in each mailbox Business hours Greeting Greeting 1 in MB 991 The greeting which plays 
during the Daytime 
Scheduled event Non-business Hours 
greeting Greeting 2 in MB 991 The greeting that plays in 
the absence of a scheduled 
event.