DuVoice DV2000 Hospitality Integration Instructions Manual

							                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM   
Published by: 
DuVoice Corporation 
150 Lake Street South, 
Kirkland, WA  98033 
www.duvoice.com 
 
Copyright ã 2001 by DuVoice Corporation 
All rights reserved.  No part of the contents of this book may be reproduced or transmitted in any form or by 
any means without the written permission of the publisher. 
 
Printed in the United States of America. 
 
DuVoice publications are available from DuVoice Corporation or from authorized DuVoice dealers.  E-mail 
literature requests to [email protected], or telephone DuVoice at 425-889-9790 
 
Microsoft, NT, Exchange, Outlook, Avaya, MERLIN MAGIX and all other registered trademarks appearing in 
this publication are the property of their respective owners. 
 
Portions of this document are adapted from the following document(s): 
· Network Manager’s Guide for MERLIN MAGIX Integrated System PBX Driver Release 2.0, © 2001 
by Avaya, Inc. 
Companies, names, and/or data used in screens and sample output are fictitious unless otherwise noted. 
						

							                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Overview 
The four features that define hospitality applications on the DV2000 are 1) specialized guest mailboxes, 
Integration with Property Management Systems (PMS), 3) integration with the Magix through the CTI link, 
and hospitality specific reporting items. 
 
Guest Mailboxes 
The hospitality application on DV2000 is built around specialized mailboxes created especially for guest 
room functionality. 
 
Specifically, there are two types of guest mailbox; Guest and Extended Stay.  Following are some of the 
features inherent in these mailbox types. 
 
               Guest        Extended Stay 
 
Record mailbox greeting     No   Yes 
 Change mailbox password    No    No 
 Save reviewed messages   Yes   Yes 
 Archive messages    No    No 
 Set wake-up calls    Yes   Yes 
  
Two model mailboxes have been created for you: 993–Guest and 994–Extended Stay.  When adding 
either type of mailbox, it is crucial that you copy these model mailboxes rather than create them from scratch 
yourself.  Specific settings in call routing, scheduled events, and message notification control specialized 
mailbox functions in these mailboxes. 
  
						

							                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  PMS Integration 
DV2000 uses a serial interface to connect with most PMS systems.   To set-up the integration, you must 
select the correct PMS system and configure the communication parameters to match those of the PMS 
system 
  
1. To open the PMS integration status screen - go to Programs->DV2000Hospitality->PMS. 
  
 
2. Click on the Options button to access Options Screen. 
   
 
                                                                          3. From the drop down menu, select the PMS system you wish to integrate with. 4. In the Port Settings field set the appropriate  
· Baud Rate 
· Data Rate 
· Data Bits 
· Parity 
· Stop Bits 
· Buffer Size  
· Handshaking 
· Refer to your PMS manufacturer 
for details on the appropriate 
settings for your PMS system.  
						

							                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  CTI Link 
System Requirements 
The following hardware and software components are required to support the DV2000 CTI 
link with the MERLIN MAGIX PBX: 
· MERLIN MAGIX Integrated System, Release 1.0 or later. 
· MERLIN MAGIX switch configured to Hybrid/PBX mode. 
· An MLX port board installed in the switch (if it is an 008 MLX or 408 GS/LS-ID-MLX 
module with firmware version 29—or firmware version 42 with application version 24—
then the board must be replaced with the appropriate version or updated via flash card 
update). 
· The CTI Link uses one port on the MLX board; this port cannot be a potential operator 
port or console programming port. Valid ports are: 
o On the 008 MLX and 408 GS/LS-ID MLX boards:  ports 2-4 and 6-8. 
o On the 016 MLX boards:  ports 2-4, 6-8, 10-12 and 14-16. 
· If the MLX port board for the CTI link is in slot 1 of the MERLIN MAGIX, you will need to 
use WinSPM to administer the CTI link. 
· Wire installation must conform to the SYSTIMAX® Structured Connectivity Solutions 
(SCS) requirements: 
o If the DV2000 is connected remotely to the switch, use a discrete, 4-pair, CAT3 
or higher level wire for the ISDN link from the switch to the DV2000.  The 
connecting block must be installed within 7 feet of the DV2000.  Use the provided 
(black) cable to connect the ISDN card in the DV2000 to the connecting block. 
o If the DV2000 is located near the switch, use the provided (black) cable to 
connect directly from the CTI port on the switch to the ISDN card in the DV2000. 
· If the DV2000 is to be connected to a network, a static IP address must be assigned to 
the system’s network card.  You will need to provide this IP address to the Tserver 
software running on the DV2000, as discussed in the DV2000 Installation section, below.  
						

							                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Switch Configuration 
Assuming the MERLIN MAGIX PBX meets the minimum requirements outlined in the previous 
section, use the following procedures to configure the CTI link for use with the DV2000: 
1. Configure the MERLIN MAGIX into the Hybrid/PBX mode if you have not already done 
so. 
2. Select an eligible MLX port to use as the CTI link port.  In addition to the criteria listed in 
the previous section, you must make sure that no other device is plugged into the port 
while it is being administered. 
3. Access System Maintenance and “busy out” the slot that contains the MLX board 
with the port to be used for the CTI link.  The CTI link cannot be set up unless the slot 
is “busied out.”   
Note:  If CTI link port is on the MLX board in slot 1, you will need to use WinSPM 
to administer the CTI link. 
4. Access System Programming.  Select Auxiliary Equipment, then select the CTI Link 
option.  This option will allow you to add or delete CTI link ports.  Enter the extension of 
the port you selected for the CTI link and then choose Enter. 
1. If any of the restrictions have not be met, the system will not allow you to proceed 
further. 
2. If the link is successfully added, go back to the CTI Link screen and choose the 
INSPECT option.  The system will display a list of all CTI Link ports; if the list is 
correct, continue to the next step. 
5. Access System Maintenance again and put the slot back into service.   Check its 
status to make sure it is active. 
The CTI Link port should now be active. 
DV2000 Installation 
After you have successfully configured the MERLIN MAGIX Integrated System to set up the CTI 
link port, and have installed any necessary wiring to facilitate connecting the DV2000 to the 
MERLIN MAGIX (for both voice mail ports and the CTI link port), review the following steps to 
ensure the CTI link is up and active on the DV2000 side.  
						

							                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Connecting to an Existing Network 
The DV2000 CTI software requires that a static IP address be assigned to the network 
interface card (NIC) installed in the DV2000 system.  This IP address comes preset by the 
manufacturer prior to shipping.  If you change this address in order to connect and integrate the 
DV2000 with your in-house network, you must notify the Tserver software on the DV2000 of the 
new address using the following procedure: 
1. Select  Start->Programs->TSAPI Telephony Services->TSAPI Telephony 
Services Controller. 
2. From the main screen, click on Advanced.  
3. From the Advanced screen, click on Change IP Address.   
						

							                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Connecting to an Existing Network (continued) 
4. From the drop-down box, select the new IP address, then Click on OK.  Click on OK 
again to return to the main screen, then exit the program.  
5. You may also need to change the IP address in the TSLIB.INI file.  To do this, select 
Start->Programs->TS Win32 Client->Edit TSLIB.INI. 
6. The TSLIB.INI file will open in Notepad.  Under the [Telephony Servers] section, find a 
line similar to the one shown in the figure below.  If the IP address shown does not match 
your new IP address, change it and then save the file.  DO NOT CHANGE THE PART 
AFTER THE EQUAL SIGN.  Exit Notepad.  
You have now successfully changed the IP address.  You may need to shutdown and restart the 
system (if you did not already do so when you changed the IP address of the NIC).  
						

							                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Verifying the Link Status 
After you have connected the ISDN card to the CTI link port on the MERLIN MAGIX using the 
included black cable, you will want to confirm that the link is up and active.  Use the following 
procedure to do this: 
1. Select Start->Programs->MERLIN MAGIX Win32 Client->MERLIN MAGIX Driver 
Administration. 
2. In the Known MMPD Tlinks dialog box, select the Tlink to administrate from the list box (it 
may already be selected) and click OK.  
 
3. In the Login dialog box, enter “Administrator” as the user and leave the password blank.  
Press OK to continue.   
						

							                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  4. From the main menu, select Maint|Tlink Status.  
5. In the first box (link 1), verify that the: 
· Switch Connection is active 
· Layer 2 Link Status is up 
· Layer 4 Link Status is up 
6. Select Maint|Test to test the link.  If it fails, check the wiring and verify the CTI Link 
administration on the switch.   
						

							                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Updating the Security Database 
Once the CTI link is up, the final step is to update the Tserver’s security database (SDB).  The 
SDB has already been configured prior to shipping.  All you need to do is to add all room 
extensions to the SDB after adding them to the DV2000 system first. 
Adding Room Mailboxes to the DV2000 
1. Run Mailbox Administration (Start->Mailbox Administration) using password 
duvoice in the Enter Password dialog box. 
2. To create new room mailboxes, use the Right-Click method as described in the DV2000 
System Reference Guide.  Do not use the Mailbox|Create method from the main menu. 
· To add normal guest mailboxes, copy from System Template mailbox 993. 
· To add extended stay guest mailboxes, copy from System Template mailbox 994. 
Adding Room Extensions to the SDB 
1. Select Start->Programs->Misc->BuildSDB. 
2. When the main program window appears, select File|New.  
3. In the Select Rooms to Add dialog, highlight all room mailboxes in the Room List listbox and 
click the > button to move them to the Add to SDB listbox.  To select all mailboxes at once, 
click the >> button.  When finished, click OK.  The program will generate a text file in the 
main window.  
4. Select File|Save to save the text file.  The program will display a message in the status bar 
when finished.  Select File|Exit to close the program.   
5. Select Start->Programs->TS Win32 Client->Telephony Services Admin.