DuVoice Avaya System 25 Release 3 Version 3 Instructions Manual

							 
 Integration Notes-Switch # 137 
Avaya System 25 
Release 3 version 3 and above 
 
 
Introduction 
· Duvoice VM integrates fully with Avaya System 25 Release 3, version 3 and above.  
This file gives basic information on integrating the Duvoice VM with the SYSTEM 25 telephone system.  Refer to the SYSTEM 25 programming book for more information.  
Switch Hardware Required 
· SYSTEM 25 Release 2 or above. · A ZTN78 or TN742 module.  The Duvoice VM ports are of an RJ-14 configuration. 
· One of the ports on the analog module are recommended to be designated for the 
modem into the DUVOICE VM system.  If no extensions are available wire a trunk line 
to the modem using a TKM switch. 
 
Switch Programming 
· Program the System 25 using a dumb terminal or by using the Advanced 
Administration Software 
· Set up voice mail extensions:  Aux EquipÞVoice Messaging SystemÞCoverage Auto 
AttendantÞEnter Tip & Ring or Analog port number i.e. 1/03/01=cabinet 1/slot 
3/circuit 1ÞF3 
Set up VMS Options 
Assign PDC=voice mail extension number 
Dial Access=yes 
Extended=no 
Display ID=yes 
Outward Call Restrict=no 
Toll Restrict=none 
ARC Facility Level=0 
· Assign the Duvoice VM extensions to the next available DGC group (do not use group 
1).  Direct Group Calling (DGC) ÞSelect GroupÞAccess Number (example: 300) 
submit cursor on Access Number then Enter to get to Group membersÞEnter PDC 
(voice mail port extension numbers) For DGC group 5 cover group is 105 Þadd 
users & add. Senders Note:  For best performance of message lights and outdialing 
to pagers you may opt to exclude the last Duvoice VM port from the group.  
· Assign DGC Coverage in Voice Station COS (class of service), assign each 
SYSTEM 25 extension that you want to be covered by voice mail to the DGC coverage group (NOTE: USE 3 DIGITS WHEN ENTERING THE DGC GROUP, i.e. 
USE 105 FOR GROUP 5 
· You are able to adjust the number of rings before a call goes to Voice Mail in system 
features.  The number of rings that you set will equal the actual number of rings that 
the caller hears before a call will forward to Voice Mail, unless the user has activated 
the DO NOT DISTURB (SEND CALLS) feature, in which case the caller should go 
immediately to the MAILBOX greeting. 
 
24-Hour Auto Attendant 
· Assign outside lines to be answered by the DGC group. Trunks COSÞNight 
Service=yesÞAssign to DGC Group (i.e. 5) ÞDirected Night Service Trunk=yes 
  
						

							 2 Auto Attendant Overflow  
· The System 25 will forward an unanswered call to the mailbox of the a ringing extension number that is in the coverage group to voice mail (usually the operator 
mailbox).  You can set up that mailbox with the auto attendant greeting and through  
“touch tree menu” programming create any necessary one touch actions (i.e. “For a 
company directory press 8”) 
 
Auto Attendant Night Only 
· Assign DGC Group to Night Service Trunks 
 
Transfer a caller to a voice mailbox 
· The transferring a call directly to a voice mailbox feature is not available on the 
System 25 but a phantom extension forwarded to an audiotext mailbox which has 
been programmed to place a call into a different mailbox can be used.  (Example:  
Extension 611 is set up in the System 25 which physically does not exist and is 
forwarded to the DGC group.  Mailbox 611 is setup as an audiotext with no greeting 
and times out to take a message in mailbox 511.  The operator can now transfer a 
caller directly to extension 511’s mailbox by transferring the caller to 611). 
 
Off Premise Transfers On System 25 
 
· Program switch for Loop Start Trunks 
· In Dial Plan, enable Trunk to Trunk Transfers. 
 
 
  (Un-used)
Ports 1 (inside)
2 (outside)
4 (outside) Ports 3 (inside)
Ports 5 - 8
(if installed)
Definity Integ
Board (opt.)
VGA Video
(for optional screen) Key Board
(optional) Power
CordFax Board Power Switch
(on front)
Internal Modem
line/phone jacks(optional)
(connect to line only)COM 2
(VoiceBridge)
Parallel
Port 
 
DUVOICE VM Rear View (configuration may vary) 
 
The exact arrangement of the ports may vary.  You can determine the correct port by 
comparing its appearance to the illustration above.  NOTE:  All outdialing for message 
waiting lights and pager notifications will, by default, be done using the last port in the 
system (e.g. port 4 in a 4-port system).